Parsons House Preston Hollow

We liked the community. We didn't know if there would be a better nurse to resident ratio from where my loved one was coming from.

I would tell others that this was our first experience with a nursing home and it was great. The tour was awesome and I did not look anywhere else because we really liked it here. They do a lot of activities with the residents and they always have something going on. The facility itself was very pretty as well. The staff was very friendly and interacted with the residents more than anywhere else I have ever seen. He really liked it here and I would highly recommend to anyone's loved one.

Wonderful, caring facility. My loved ones have thrived in the 4 years they have been at Parsons House. A real family environment.

My sister has lived at Parsons since June 2017. She first lived in The Gardens, memory care section. When I decided she could function and be happier in assisted living, the staff agreed, and supported her through the transition. This has been a great move for her, and her quality of life is much better. I could not think of a better place for her to live. Staff is very understanding and excellent at handling her when she is difficult. They have a nurse now who monitors her health and this has been another excellent support.

Staff is very caring and attentive. The facility is very clean and well kept. The food is very good and they ask for resident input. The activities are varied and often with many excursions. The grounds are beautiful and there is room to walk outside. The residents are safe and happy. Families are invited and encouraged to visit and help. The environment is like one big family. My mom has been very happy here. We love the staff.

I really appreciate how proactive the Parson's House has been during the COVID-19 pandemic. They have kept my mother safe and healthy. I am hoping she can begin to socialize with the other residents as it helps her state of mine. Kudos to the staff at the Parson's House.

[name removed] you have done a tremendous job. Thank you, thank you, thank you from the bottom of my heart to you and your entire team. Way to go!!

PH has been home to my husband for over 2 years. We feel as at home and welcome here as we did on day one. The management addresses any concern in a timely and efficient manner. The entire staff is gracious, helpful and kind. The caregivers work hard to attend to my husband’s needs in a loving and caring way. The chef prepares delicious meals which are served with a smile and a kind word. We love our PH Staff and all of our PH Family of Friends. PH is our “Home, Sweet Home.”

My parent is at Parson's House and we have repeatedly had issues in care. He feels the staff is unfriendly, so won't reach out if he is feeling bad. They save expenses by hiring a staff that is not proactive, knowledgeable, or interested in caring. There is no nurse onsite, and the "medical" staff are not trained RNs, LVNs or MOAs, so they don't have the expertise to handle anything other than dispensing prescriptions or calling an ambulance. Cleanliness is also an issue. Common areas aren't kept clean, and housekeeping in rooms is not kept up well. I've never seen the staff use the hand sanitizers when moving from room to room, even during this past outbreak of the flu. While it's a smaller community, which is great for a resident that needs minimal care, I doubt my parent will be able to age in place. As his care level rises, there just isn't the training or the expertise here to provide for a resident that needs medical care beyond simple dosing.

Mom has been a resident at Parsons House for one year. Everyone at Parsons House has been professional, welcoming, understanding, helpful, accommodating, and patient. Mom's caregivers are wonderful, treating Mom very considerately, even in the most difficult situations. The food is good and the kitchen and dining staff are very accommodating, special needs and special requests are seen to promptly . The medical staff does a great job of staying on top of medications and caring for occasional special needs. Even though Parsons House is small, compared to many other assisted living facilities in the area, there are plenty of activities and families are encouraged to participate. The residents' rooms, communal areas, and grounds are always well maintained. Mom’s great grandchildren love the chickens and the fresh eggs are available for purchase! Compared to other assisted living facilities in which Mom has spent time, Parsons House has been our favorite.

I cannot say enough good things about The Parsons House. We looked at several assisted living facilities in Dallas and ultimately decided on Parsons House after a patient told my husband that his mother recieved the best care there. Much to our delight, it has been the perfect fit of caring, professionalism and coziness. In addition to having an excellent staff/resident ratio, it is a privately owned facility and the owners are there daily. Although my mom does not currently own a pet, it is also pet friendly and the owner's dog is the resident mascot. Ultimately, I have found that Parsons House has created a family like setting for all residents and their families with affordable care in a very clean, comforting environment.

Words cannot describe what a wonderful experience we had when Mom lived in the Parsons House Preston Hollow memory care facility. The loving care of the staff and nurses at The Gardens Memory Care gave us comfort and confidence at all times. Mom had a negative experience at a different facility, but once she moved to Parsons House, she was home. The chef only prepares fresh, wholesome food and the staff always called with any concern and were always kind and caring. PHPH was the place closest to being at home that my mother could have possibly had. The number of rooms is limited and the number of residents to care staff is low. Parsons House saved Mom and Dad's relationship and made her sunset years as comfortable as possible. I would definitely recommend Parsons House Preston Hollow, especially their Memory Care facility. Thank you, Parsons House.

We are very happy with Parsons House Preston Hollow. It is has been a very good experience for us and our loved one. It is a beautiful property. The atmosphere is very warm and inviting. The staff members are very friendly and compassionate. They were very accommodating and my dad has the perfect room. Even the people in the maintenance department have positive attitudes and are very good at what they do. It is very easy to communicate with the staff members. They either call or text me with any updates of my dad's well-being. The level of care there is amazing at Parsons House. When there is a shift change they do a daily report of each resident. They make sure all employees have a checking system of how the residents are doing. They definitely work with me. [Removed] and others in the front office went above and beyond the call of duty. They definitely have individualized attention going on for the residents. I have eaten there and the food is very good. They have their own chickens so they serve fresh eggs. They are very encouraging to get the residents to participate in the activities provided. I would highly recommend this community to others.

I had recently taken a tour of this community for my loved one and I have no complaints of how things had went things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I liked the open floor plan as well as the different amenities they had for the residents. It was just not the right fit for us in the end decision.

My love one uses this community for their respite stay services. He is pleased with the respite experiences he has in this community. It is a nice community. I know he is safe, and in good hands. They provide nice respite stay services, and we were pleased with everything they have for us.

I liked this place a lot. It was small (small dinning area) and not so big and overwhelming as it could be with older loved ones transitioning from their home.

I also touredPArsons House Preston Hollow, and everyone there was nice and welcoming. They took me around the facility and it appeared to be clean. It was a nice place, but not the best for for my mother.

At Parsons House Preston Hollow I am pleased with the overall condition and appearance of the facility. The general attitude of the staff has been really good. There have been a few hiccups of staff forgetting some things but that is to be expected some. Overall the experience has been good.

Toured on Friday, 8/22. Nice place, more expensive than Bethesda Gardens. Only has 2 care professionals on duty at one time. Not sure if they can handle care of 40 residents. Dining staff separate from care staff so that may help. Clean facility.

smaller with good reviews; I like this one***