Atria Valley View

We really liked the staff. We think the facility is run by someone who really cares. I'm not an expert but if someone were to go to The Waterford building at Rossmoor(around the corner), they would experience the difference in the meals. Atria Valley View I would very much so recommend to others.

I moved mom to Atria Valley View so that she could be closer to me. The staff included her in all her favorite activities. It is a very welcoming environment. Best move ever. Mom is 87 and always sees herself as young compared to everyone else. Quite comical...

The facility itself is really beautiful. The residents and staff are very friendly. The food is excellent. The location is very good. Of all the places I've toured, the residents were the most social, friendly, and happy here. People always talk to me and are friendly when I visit, which I was really struck by, as well as with the creativity of the menu.

I was working with my younger brother to find a place. We went through quite a process and we did use A Place for Mom. We came up with about 3 to 4 places; we visited all of them and we got a perspective for each place. Bottom line is, we ended up at a place where we should have started. My brother has gone through some health issues and he did not realize he had a diagnosis in his medical record of dementia. So we went through this process and we spent months going through it. We were down there for almost 3 days in the Bay Area looking at these places. We payed his admission for Atria and I had purchased furniture for his apartment. I had it all delivered and the place was essentially ready for him to move in; but then we had trouble trying to get his medical records. The day before he was supposed to move in, his medical team in San Francisco sent his record to Atria. They immediately saw that in the past he had a dementia diagnosis. They called him and myself immediately and said that their policy would not allow them to accept anyone with a (past or present) dementia diagnosis. It was a shock to him, not the policy, but the fact that he had that diagnosis in his medical record. From there, we had to call all of the places to get the furniture removed, returned etc.. They did give me a little bit of a refund after their restocking fees. He's since gone back to his previous place, which wasn't a bad place, but he wanted to go to a community that had a lot more to offer. As far as atria; we met with them and I talked to them several times before we went to visit, I had a sense of the community - as best you can get over the phone. When we met with them they were extremely hospitable, they were really nice to us and they were looking forward to having him come, but it just didn't work out that way. I have nothing but good things to say about Atria. The guy I worked with was exceptional and through all of this we communicated and he went out of his way to be helpful to my brother. He even drove him up to San Francisco to try and get his medical records, which was way beyond his call of duty. From my experience with them, they get high marks. We toured the facility and were able to speak with some of the staff. It's the kind of place that I wouldn't mind living myself. They had a beautiful setting, overlooking the valley and so on. The accommodations were great, not just in terms of the apartments, but the community as well. The overall layout was really really nice too. It just would have been helpful if they emphasized in the beginning the importance of having his medical record. We could have requested his medical record in advance and avoided this whole ordeal.

Our family had an in person tour and all of the staff members were very friendly. It is a little more expensive but the only room available was on the second floor and we thought having her to navigate different floors could be difficult. However, it was a very good first impression.

We chose Atria Valley View because my mom really enjoyed the tour, she really liked the staff and the other residents seemed really happy. This was also a facility that came highly recommend to us. We would definitely recommend them to others looking.

We would of given this community 5 stars but up until recent they are deciding to raise the rate almost what seems to be triple and our loved one has not even been there a year. The community is very clean, and the staff are friendly but the communication could be better. Our loved one really enjoys the meals and dining service and the activities are starting to come back. However, we are a little upset and confused with the fact the community is having the residents chip in for Christmas gifts for the care givers a certain about a day for the length of time they have been there.

This community is Beautiful place and has a wonderful setting. they take great care of my loved one and she is very happy there. My loved one who is very particular feels safe and happy there. She feels that the staff listen which is very important.

I would give high marks to Atria Valley View. They let us tour doing covid so we were able to get a feel for the facility and see a vacant room. It is a great place but this Atria location was a little bit more expensive than the one we moved him into. He is younger and the price goes up 5-10% each year, so we had to budget for the future.

The community is smaller than others which I think is good. It fits our needs and the layout of the community is good for my loved ones. The staff is upbeat, warm, and fun. The community is very nice and well maintained. I would recommend this community to others and already have.

First place we visited. I liked it, food seemed decent, but did not sample. The cheapest room was very small, and had a roof view which was depressing. Other rooms looked much better (alcove), but you paid for it. My sister did not like the overall vibe, and later we visited the Kensington, which I had to admit was much nicer. In the end, I think you get what you pay for. Both places had graduated care, which is important as time moves on, we all will need more help.

Beautiful place to live. Reminds me of Yosemite Lodge. The food is wonderful and so is the staff. They are friendly and helpful.

Really liked this facility and appears to be a good fit. We are keeping this as one of our top locations. A couple of cons is the room available was about as far from the main activities as you can get. With a dog it may be too long a walk multiple times as day. The entrance is good, however you need to pass other buildings that make it seem more like a convalescent area.

Too high rent increases but nice place. Probably too far from Livermore where my Mom is set up with new health care providers. I liked this place the best so far but it is too expensive and not close to Livermore.

Everything here is eye candy to entice you to live there. Once you pay the $5000 non refundable deposit you will find out that the care giving, food, private room housekeeping and room maintenance are mediocre at best. Billing done a fine job collecting your money however. Shop around carefully before committing to this one.

We toured this community and it was nice. The staff that did the tour was helpful and answered all of my questions. It was pretty and had lots of trees. It was just to far away from the downtown area.

Beautiful setting with a wonderful staff. The only worrisome issue I had was that I realized later the staff mixed up the dosage of two of the meds my sister was taking was taking but without harm to my sister.

The tour guide at Atria Valley View was very informative and friendly. She referred me to Atria Walnut Creek actually, because they have younger more active residents which are what worked beast for my mother. It was a good experience to tour.

I liked the tour at this community. The staff was kind and helpful. We liked that we were informed on the care that is offered. We liked the variety of healthy meals and the assortment of activities. We would have moved into this community for excellent care, but it was more than what we were able to afford. Families should tour this community for the care that is offered.

So far it's only been about a month, and it's just a matter of getting adjusted. I got what I wanted, which was a ground floor room. I like the location it's pretty quiet, and I like the room, it's very nice.