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Assisted Living
Memory Care
Independent Living
Senior Living

Atria Penfield

2006 Five Mile Line Road, Penfield, NY 14526

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Atria Penfield community exterior
7 Photos
7 Photos available
3 Floor plans
3 Floor plans available
Atria Penfield in google map
Maureen - Loved one of resident/client
4.0
A Community that is Attentive to needs of the Residents

We picked this community because it was close to family. My loved one made friends. The staff took care of things. It would be nice if they invited familiy to outings, such as a movie/popcorn night, or an ice cream social. I would recommend to other families.... Read more

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About the facility Atria Penfield

Set back on a gracefully manicured lawn with a welcoming gazebo, Atria Penfield is a charming community nestled in the heart of Penfield, New York. Atria Penfield offers older adults independent living and assisted living services within a community with great people, comfortable spaces, and essential amenities — all at a wonderful location. Retirement is given a higher standard here at Atria Penfield.

At Atria, we believe in elevating one’s whole being with an array of programs and services that not only support each person but enrich their golden experience. Under the trusted name of Atria Senior Living, with more than 200 senior communities across 26 states and seven Canadian provinces, residents and their families can rest assured that we’ll continuously provide our best in quality service.

Community Amenities and Services

Atria Penfield offers residents the autonomy and luxury to make the most of their days with a variety of common areas and activities. Maybe it’s conversing with friends in one of our five courtyards, playing cards in the game room, or simply relaxing with a good book in our tranquil library. Whatever it is, it’s always a good time at Atria Penfield. We foster an environment that supports creative and novel experiences,...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Atria Penfield is a community within Atria properties. See all Atria communities.

Pricing for Atria Penfield

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Atria Penfield

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Amenities at Atria Penfield

Health Care Services

Memory Care
Incontinence Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
No Sugar
Vegetarian
Anytime Dining

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Ground Floor Units
Air Conditioned

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Resident Parking Available
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Barber Shop

Recreational areas

Arts and Crafts Center
Game Room
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Enclosed Courtyard

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Catholic Services
Other Religious Services

Reviews for Atria Penfield

4.2(79 reviews)
Write a Review
Cleanliness

4.4

Friendliness

4.4

Meals & Dining

4.3

Care Services

4.3

Activities

4.2

Staff

4.5

Value for Cost

4.2

Overall Experience
42
25
7
1
4
Date Submitted
2
7
22
Reviewer
4
48
27
0
Care Received
79
1-20 of 79 reviews
Sort by

4.0
Maureen - Loved one of resident/client
Assisted Living
April 3, 2023
Verified Review
A Community that is Attentive to needs of the Residents

We picked this community because it was close to family. My loved one made friends. The staff took care of things. It would be nice if they invited familiy to outings, such as a movie/popcorn night, or an ice cream social. I would recommend to other families.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4


5.0
Erica B - Loved one of resident/client
Assisted Living
January 20, 2023
Verified Review

I am very happy with Atria and my loved one loves it here. The staff communication with the family is great. It's hard for me to not be involved in everything because they schedule appointments, but it is also refreshing. She loves the meals and she does participate in crafts.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Noreen - Toured community
Assisted Living
August 18, 2022
Verified Review
tour review

Our family had an in person tour and it was a really good tour experience, we were able to meet with different staff and the residents. We were even able to eat lunch there.


4.0
anonymous - Loved one of resident/client
Assisted Living
August 10, 2022
Verified Review
a very nice community

Our loved ones biggest complaint would have to be with the meals - according to her now she is dealing with dementia so we are not sure how much of this is true, but she says by the time she gets down to the dining hall most of the hot meals are gone and what is left is just cold sandwiches. She is still adjusting to things but the staff member's have been incredibly and they can easily look at a situation and come back to us with different recommendations

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

4

Staff

5

Value for Cost

4


3.0
Anonymous - Loved one of resident/client
Assisted Living
July 22, 2022
Verified Review
Prepare to Buy a New Car

The community doesn't care about the things being the most updated and current. The décor, the staff are stuck in the 80's or 90's. There are some staff that go above and beyond, and other staff members make it harder than it needs to be. The amount of lockdowns in the community that is happening is not good, I do realize that some of this might be because of the state regulation. Why can I take my loved one out to dinner, but I can't enjoy a meal with my loved one in the dining room? Especially because my loved one would much rather stay in the community than go out. [name removed] is great, but I wish another staff member would quit. Everyone at the front desk is amazing and awesome!

Cleanliness

4

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

4

Staff

3

Value for Cost

3

Response from Atria Penfield

August 10, 2022

Hello, Thank you for sharing your concerns. It's important to us. I have shared this with our Regional Vice President and Executive Director. If you'd like to personally speak further, please don't hesitate to contact us at customerservice@atriaseniorliving.com.


1.0
anonymous - Toured community
Assisted Living
July 19, 2022
Verified Review
Tour experience

My tour experience was just ok. It may have changed since I went to look there, but when I was looking it needed a lot of improvements and updates.

Response from Atria Penfield

July 20, 2022

Hello, Thank you for sharing this feedback. It’s unfortunate that your brief experience with us did not reflect our commitment to being a great place to live. We take pride in delivering quality service. If you'd like to personally speak further, please don't hesitate to contact us at customerservice@atriaseniorliving.com, and I will put you contact with the appropriate person.


4.5
George - Loved one of resident/client
Assisted Living
June 22, 2022
Verified Review
Atria Is a Great Senior Living Community

This is a good place, and the staff is friendly. The staff tend to look after for your loved one. My loved one has been well taken care of. There are activities available for the residents. There is a large tv for the residents to watch, puzzles, music, games, and more for the residents to choose from. There is also a library and an activities room. A gardening club is another option as well for activities. This is overall a very good place. We have been pleased with our experience. I would recommend the community to others for their loved ones.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

4.5

Value for Cost

4


4.0
Chuck - Loved one of resident/client
Assisted Living
April 20, 2022
Verified Review
Very friendly, accommodating, and efficient. We like Atria Penfield.

The staff is very friendly and very helpful. They really try to help with whatever problem you might have. Any concerns they address immediately. All in all they do a really great job. Overall the facility is clean and well kept up, including the outdoors and exterior. One area for improvement is the on-site doctor visits. It took way too long for the doctor to see my mom after she first moved in. But I've met the doctor, and she is a very nice woman who seemed very concerned about my mom's health. She is knowledgeable and took her time to explain things to me. I just think they might need a second doctor. She sees so many people it's difficult to keep up with all of them.

Cleanliness

4

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

5

Staff

5

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Assisted Living
February 15, 2022
Verified Review
They were there when I needed them

We chose Atria Penfield because [name removed], the sales manager, was awesome and she helped me learn a lot very quickly. They were also one of the few facilities that had fully furnished apartments and we needed to move my mom immediately. I would recommend this facility 100% without a doubt.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Assisted Living
February 14, 2022
Verified Review
Highly recommended

We chose Atria Penfield because it did not look like a nursing home. He also needed rehab and he was able to get his own private room that looked like a little apartment. It was such a unbelievably nice place. The staff are very upfront and honest with any questions you ask. It has a very homey feeling to it and the food is amazing. All around it was a great experience.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Jeanette Cooper - Loved one of resident/client
Assisted Living
February 11, 2022
Over the top....kindness and amazing social opportunities

With 25 years of caring for seniors and in multiple settings I can honestly say that there simply isn't a more caring staff! The Value this community offers the residents and their families is above and beyond. Imagine a life where the stress is eliminated, meeting new friends, 24/7 care team available when needed. The residents are still in control and the staff is there to help support their individual needs. Easy to navigate and everything is done to provide choice, and social opportunity. The furnishings can be provided for no extra cost. Families have always shared how this experience has given them their peace of mind, and their relationships back with their loved ones because they are no longer having to provide all the support and can go back to being their son or daughter. Partnering with the families for the very best care possible in a community setting.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Michael R - Loved one of resident/client
Assisted Living
December 15, 2021
Verified Review
A wonderful and excellent place for anyone to stay

My mother had excellent care here and it was ll top of the line. The staff could not do no enough for my mother. My mother loved the food and she thought it was great. Anything she wanted she got. She never had any complaints or anything. They also had activities like bingo, exercise and other things in the community.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5


5.0
Michael R - Loved one of resident/client
Assisted Living
November 18, 2021
Caring and Compassionate

Excellent care, caring personale people working there for my love one.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.5
anonymous - Toured community
Assisted Living
November 11, 2021
Verified Review
My tour review

This was a better place and community it was just too far for my personal preference to where I wanted my loved one to be. I wanted to be able to get to my loved ones faster.


5.0
Anonymous - Loved one of resident/client
Assisted Living
October 4, 2021
Verified Review
Just What My Mother Needed

So far my loved one enjoys it here.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

4


5.0
anonymous - Toured community
Assisted Living
September 22, 2021
Verified Review
my tour

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly.


1.0
Karen - Resident/client
Assisted Living
August 31, 2021
Verified Review
Not a good experience

There is a lack of respect for elderly people at Atria Penfield. I didn't see any aids in the hallway caring for people, the only people I saw were staff with the medicine carts. I ended up moving out because of this reason. I would not recommend to others looking.

Cleanliness

3

Friendliness

1

Meals & Dining

3

Care Services

1

Activities

1

Staff

1

Value for Cost

1

Response from Atria Penfield

September 1, 2021

Karen, Thank you for sharing your concerns. It’s unfortunate that your experience with us did not reflect our commitment to being a great place to live. I have shared your feedback with our Regional Vice President. If you'd like to personally speak further, please don't hesitate to contact us at customerservice@atriaseniorliving.com.


1.0
Lou - Loved one of resident/client
Assisted Living
August 4, 2021
Verified Review
My review of Atria Penfield

We were told that after a certain amount of time of our loved one being there that they would qualify for the VA benefits. However that was not the case and we ended up having to pull our loved one out.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Atria Penfield

September 1, 2021

Lou, We apologize for this miscommunication. We care deeply about all of our residents and value your feedback.


4.0
Anonymous - Loved one of resident/client
Assisted Living
July 26, 2021
Verified Review
Welcoming Staff

The meals are good, I wish the quality of the food could be better for the residents. There are alternative meal options for the residents. The community will start to do more tours in the bus with limited seating to keep the residents safe. It would be nice if the community had a complete sidewalk around the entire building, and additional shady areas for the residents.

Cleanliness

4

Friendliness

4.5

Meals & Dining

3.5

Care Services

4

Activities

4

Staff

3.5

Value for Cost

4

Response from Atria Penfield

September 1, 2021

Your feedback is important to us, so thank you for sharing your experience!


5.0
Louis I - Toured community
Assisted Living
July 13, 2021
Verified Review
My Tour Experience

The sales director had a very no-pressure approach and didn't overpromise. She really dealt the cards out straight regarding cost. You paid for it for sure, but they had staff available at all times to check on the residents and make sure they have what they need. They wanted my loved one to come in to be evaluated to see what she needed, which I though was really good. I liked that they had a multi-step process for admitting residents rather than just trying to sell her an apartment. I felt like I had a really good relationship with them. The timing of it just didn't work out because I needed to move my loved one quickly from a different community.

Response from Atria Penfield

September 1, 2021

Louis, Thanks for sharing your experience! We take pride in delivering quality service each and every day.


Viewing 1-20 out of 79 reviews

Neighborhood around Atria Penfield

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Atria Penfield

Atria Penfield offers Studio and 1 Bedroom. Learn more.

Atria Penfield has received an average review rating of 4.2 based on 79 reviews. See all reviews.

Call (585) 381-0282 to reach a resident at Atria Penfield.

To reach a resident at Atria Penfield call: (585) 381-0282



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.