Aspired Living of Westmont

The community was wonderful to work with and always communicated with us. They did do a great job at keeping everything clean. There was a few times that my loved one's room needed a good vacuuming. The staff was always friendly and willing to help when asked. Some of the food looked ok. My loved one was a picky eater and the community did everything they could to get my loved one to eat. Even making something different for them. My loved one ate in their room most of the time. My loved one's room was near the activities. Unfortunately my loved one wouldn't participate, but the community always had something going on. The cost was about the same as other communities. I would highly recommend Aspired Living. The rooms are nice and the staff is fantastic.

My brothers and I reluctantly placed our mom at Aspired in Westmont, but we are very happy she is there. The entire community from front desk to the back office are kind and friendly. Everybody knows our mom by name and treats her with respect. It was and still is hard for my brothers and I but we sleep better knowing that she is safe and well cared for. We are grateful for Aspired!

Staff is very caring and conscientious, easy to get ahold of if need be. From the receptionist to the aides to nursing to the Director of Memory Care, every single person seems genuinely happy to be there personally knows each resident. The community is clean and my mom is happier than she’s been in ages. She says she’d recommend Aspired to anyone, the people are really nice, they have a lot of fun, and the food is excellent. Memory care residents don’t lie, so that’s a really positive review on its own! I’m thankful we found a home for my mom where she’s so well cared for now that she can no longer safely live independently. It wasn’t easy, but we certainly made the right choice.

Went to go check this place for my dad and worked with [name removed]. She was unbelievable, so knowledgeable and helpful. She took the time to get to know my fathers needs. The facility was so clean and overall I was super impressed. The staff seemed very welcoming and I know this will be a good fit.

We moved our parents to Aspired living-Westmont in August 2022. The transition went smoothly, everyone was friendly, transparent and accommodating. The facility is beautiful, clean, and spacious. Mom and dad are making new friends, enjoying the many activities offered, and safely cared for. We are relieved they have nursing check-ins, 3 daily meals, and all-inclusive services (laundry, cleaning, church services)provided. Even though staffing can be challenging EVERYWHERE, including at Aspired Living, they continuously work to fill positions as needed.

I work as a contracted therapist in the community and I can't say enough good things about the full time staff here. You can tell how much they care about the residents. I would definitely recommend for my family members.

I am so pleased with the staff, the community, the activities, safety, care, compassion, and that my mother is secure, not lonely, and active. I finally rest at night knowing she is never alone and is always taken care of. At last, some peace of mind. Thank you Aspired Living.

I think they are doing an excellent job. It is a relatively smaller facility. The layout is thoughtful and well designed. The staff, I found them to be dedicated, committed, and very friendly as well. I would highly recommend Aspired Living of Westmont to other families looking.

Our Dad was one of the original residents of Aspired Living of Westmont when it first opened. Like all families we had our concerns of moving Dad from our Family home to an assisted living facility. I can say that we are happy that we did! Dad made so many new friends while he was a resident. Friends that consisted of fellow residents, staff members and other family members of residents. What separated Aspired Living from the other assisted living facilities was the staff. The staff treated our Dad as if he was a family member of their own. We knew this because Dad had medical rehab at other facilities that we thought could be a good fit for Dad. They were not. Unfortunately Dad passed away late last year and we still stop in to visit with Dads friends and the staff. So many fond memories!

Great staff who really cares about the residents. Have many activities, visiting musicians, movies in the theater. Dining room offers good food with a nice variety. Great nurses who return family concerns promptly

Both my parents were the first residents in this new facility five years ago and have had a wonderful experience. They both started in Independent Living and my mom moved into memory care a year ago. The staff was instrumental in that move and were very helpful. The staff also did a magnificent job during Covid and continue to really care about the residents. I highly recommend Aspired Living!

Aspired Living has been an exceptional home for my dad over the past 5 years The staff there is so kind and responsive with him During the height of Covid they especially took great care of the residents and followed every protocol They have had to work through staffing issues just as every other business in this crazy economy, but I never saw the quality of care decline for my dad They have worked hard to improve the menu offerings as well and now have a great restaurant service available Don’t hesitate to consider Aspired Living for your loved one…they have been a blessing for us!

Their approach is very much like a Montessori approach for children, but for adults. I like that they try to pair up the people that have similar strengths, and then as they transition into decline, they put them with what they call the gems. I like that this allows them to hang onto whatever skill level they are at for the longest period of time. They do it right here. The cost is in line with everybody else. But they just do it right. With Covid, they went above and beyond keeping us informed. Not overly informed, not underinformed, just right. They kept the residents super safe and went above and beyond state guidelines. They brought in their own company to clean and administer Covid tests regularly. They were the first ones to get pulse oxygen monitors to measure not just temperatures but also pulse and oxygen rates to determine if they needed to get a resident into a hospital. We had an experience at a different community, and they were good, but not nearly as good as this place. Aspired Living assured us they would be able to transition our loved one from assisted living into memory care and make sure he was safe. They did so seamlessly, and I never once heard any frustration level from them. They kept him involved and active, as he preferred to be.

In the lobby and the common areas, things are very clean, but the residents' rooms are not. I'm really disappointed with the staff. The CEO left, and the new CEO has cut service. When I go to visit, only once have I seen an LEA (Aspire's name for a nurse's assistant). Also, they have had family zoom meetings, and I've been left out of two out of four meetings that I'm aware of. I know this because the memory manager happened to mention the meetings to me. There's been staff cuts, which affects the care. On at least two occasions, my loved one was very soiled when I came to visit. If I hadn't noticed, there was no staff around to notice, and I'm not sure when they would have since they are so low staffed. I would like to see more Spanish speaking staff, because my loved one speaks Spanish only. And then you have the complications of cuts in staff, cuts in service. In one of the family meetings, I learned that they had only one RN for both buildings, whereas they used to have one for each building - assisted living and memory care. On one occasion, I found my loved one's meds on the dresser. When I asked the nurse, once she finally made it into the room after a time, she said it was the night meds. Here's the problem. This is a person with memory issues. And they just left the medication on the dresser. So she never took it. So the staff cuts are seriously affecting the care on many levels. I'm disappointed in them and considering looking for better care for my loved one.

It was a nice facility we really liked it, we would recommend to others looking.

This is an absolutely beautiful facility. It is still relatively new, and I feel they may still be adjusting to staffing needs. I really liked that each resident wears their own personal medical alert pendant. My tour felt a little more superficial than other places I have toured, but that may have been because the coordinator I was supposed to meet with was tied up in a presentation that ran late. It happens. As much as I feel that this might be a good place for my mom, I dont think there is any way she could afford it.

Very knowledgeable sales. Expertise in aging mind. Incredibley beautiful decor. Lots of great common spaces. Love this place!

If I could rate Aspired Living in Westmont less than a 1/2 star, I would. When this facility opened in September 2017, it was very nice and the staff was adequate. Since then the staff turnover has increased over 150%, the food has gone from chef quality to not edible. The occupancy is probably at 35% and residents are leaving in droves.

New building. Individual rooms were on the smallish size. Due to smaller windows and the color of the walls the place seemed dark to me. Staff was nice. Did not see many residents so I could not ask how much they liked this location.