American House Coconut Point

It's a great place. We picked this community, because it was more inviting and great location. Also, the director [name removed]was very knowledgeable and friendly. I would definitely recommend it.

We picked this community, because of the closeness to my home. A new wing was opened up that was more affordable- that's about itIt's a good place for my father. I would recommend to other families.

They have nice clean rooms. The building is modern and updated. They have a lobby, library, sitting area, etc that is nicely furnished. Excellent nurse. High turn over in staff. They don't return phone calls or reply to emails. Some front staff are poorly trained and not able to get answers they don't know. We picked this community, because it's close to friends and to Coconut mall. Nice amanaties and clean.

They are friendly but they don't do things that they say they will do. They are often short staffed. The director and those that are in charge, don't follow-up with things. Our experience has been very poor. They need to improve on adding more aides, the medication staff needs to be better educated on how to distribute meds, and the food needs to be improved.

When we first came to American House we had such a positive first impression, the community is very clean and very well organized. We are very thrilled with everything but just like everyone else they are struggling with staffing - the reason why activities gets a lower score is because they are having keeping an activities coordinator/director. The book keeping process is having a little trouble also but that is on the management side of things and the most important thing to us is the care and we are happy with it.

No one speaks English but the med tech. They were always told no if they asked for more than 1/2 cup coffee a day. There are no fluids on counter for residents. The food was cold lots of times. Any request from residents, the answer was always "No " that I witnessed. They went without meds the first four days there, even though they transferred from another American House at Cocoanut Point. On and on I could go. Only left them there 2 weeks before taking them out. I feel they should not be able to operate a Memory Care Unit at Metro Blvd.

Number one all staff for the most part does not speak English, the only word they seem to know is NO. For lunch one day they brought them out cold soup just a half a coffee cup and it was very hard to even tell what the food itself was as was supposed to be some form of soup but was hard and not even recognizable, not acceptable. Never seen such poor care and very rude especially at the front of the desk staff. The only person whom could speak English was the medical tech. First four days our loved ones were there they had zero medications (which were needed for their medical/health issues) for them. Notified one of the management staff that they needed their medications and we were unable to get them until making several calls to outside contacts for the state of Florida. We would not recommend anyone to be placed into Memory Care at this American House Coconut Point.

The community is very personal for my loved one. They have made sure that my loved one has settled into the community. The staff are good at getting my loved one to physical therapy. They are caring and address the residents by their first name. I feel my loved one is safe here. I would highly recommend the community to others.

They have a very caring leadership team. However, they are a bit understaffed. But the facility is top notch - clean and really well cared for. And with the food, we really liked the options, although it can be a little bit bland at times.

Our Mom just moved in and we are very unhappy. I know it’s early but she can’t press the call button it’s too hard to press, didn’t get picked up for lunch, room was dirty no one has been in to explain things, hardly ever gets checked on. We don’t feel she is safe we have been there most of the time to check on her. When WE try to press the call button they don’t show up at all most of the time. We called today no one came so WE pressed it again 25 minutes later and then they did come 10 minutes later. That is unexceptable and not what we thought we were paying for.

This is a very nice place. Some of the staff are a lot better than others. They have a lot of activities for the residents, like happy hour three days a week, exercise classes and things like that for the residents to do.

The facility is absolutely stunning, it is brand new and beautiful. The staffing issues are very bad, there is a lot of turnover and the management has been disorganized. I go everyday twice a day and the meals are both 2 hours late. If they could get that staffing issue under control it would make a world of difference.

beautiful location, but I think my mom would prefer a more "homey" atmosphere unlike the hotel feel here

They have recently got an all-new management team. communication is good between the staff and our family is good. They keep us well informed and up to date. I don't think that very many of the staff have received the vaccine yet. I would recommend this community to others.

What really stood out to us and enjoy the most is how friendly the staff members and residents are. The staff treats everybody fairly and are so attentive to our parents. They are always there to help out and we could not be happier with where our loved ones are at.

This community will be better after covid, The rooms are very nice. The staff was friendly but there were times it took a while to get help. I would definitely recommend this community to others