WellQuest Living

I am happy with this community. I feel that they can use some improvements in the cleaning area. I have concerns on his personal care at times. I am happy that he does like the meals that are server. They offer him alot of nice activiites. I would suggested that other families tour this community for the care of a loved one.

The common areas were nice enough. Liked that residents would get three meals a day. Like the laundry arrangements. Was not impressed with the actual apartment. Looked like they are in dyer need of remodel/upgrade. The one bedroom appeared very small.

My brother has had issues getting his calls answered quick and at times his calls goes to voicemail. I went away for a week and saw that his room was not clean. They left his soiled linen and it wreaked like urine. When I was there often it was maintained. The staff are friendly enough. He says the meals are okay but is having a difficult time with the meal time for dinner. They serve breakfast at 9 am to 11 am, lunch at 11 am to 1 pm and dinner at 3 pm to 5 pm. He likes to eat late. I like that the community is taking car of his medication and he likes to sit outside on a bench on his porch. I would recommend them to those who need it.

There needs to be a lot of improvement in the dinning room area. The service is not acceptable and they always seem to be short staff, by the time my loved one finally receives her food it is cold. The carpet looks like it has not been cleaned in a long time and has an awful smell to it.

They have music and church and many activities for the residents to partake in. The music is too loud and appears to be chosen by the younger staff so too much hip hop and R&B. The main issue is there is no order in the halls etc. The residents with the motorized carts block the halls and run into other people. There needs to be better focus on orderliness.

I toured this community for my father and his needs. I wasn't very impressed with the layout of the community. The community felt very cramped. The rooms they showed me were very tiny. Everybody was very nice and friendly. Overall it wasn't the community for my father and his needs.

We toured this community while looking into care options for a loved one. Sunrise seemed like a nice place in terms of the care they offered, but it just felt too much like a skilled nursing facility, I don't think it was somewhere my loved one would have been comfortable living.

We were looking for a place with 2 bedrooms, which is hard to come by. We visited the Heatherwood and as soon as we entered the property, we noticed that the dining area and the reception desk area were located right by the entrance and there were people with walkers and wheelchairs, etc... so, our first impression was that it seemed somewhat depressing. Therefore, we have not yet made a decision and are still looking.

very large, new, most expensive I toured. Memory care seemed a way to keep residents and not a real program or trained staff. The salesperson broke patient privacy a number of times and that concerned me. Probably second choice of the ones I saw but we couldn't have afforded it.

Very tall building. Memory care unit on ground floor. Rooms opened onto side patio area, surrounded by tall wall.

OK not great dated. Poor house keeping

this a inderpedent first

Not confirmed. Price high for one bedroom. Unit very small. No diswasher. Limited kitchen space and cabinets.Can not grill on patio.

Really liked the place and the offerings. Only draw back is they do not have 2 bedroom units.

Speaking from the assisted living side (not memory care) - staff generally helpful and friendly. Since COVID-19 hit, kitchen and dining room shut down, resident interactions discouraged and and family visits prohibited. Residents encouraged to remain in their room as much as possible. On the positive side, pandemic not a big impact to health at CV. Prepackaged meals delivered to residents rooms based upon resident menu selection, but meal quality taken a nosedive since 3rd qtr 2019. Many meat and poultry servings are comparable to jerky smothered in sauce or gravy. Vegetables on the warm but rare side of uncooked. Portions now smaller because residents not eating as much. Rates increased in excess of inflation in less than a years occupancy.

I had recently taken a tour of this community for my mother and I have to say that I was not very impressed with my experience. The hallways where very dark as well as the carpet and it was just a depressing atmosphere. They also could use some more green and flowers in the courtyard are. I will say that the rooms they had where very large and I loved the balconies they had attached to the bedrooms. It was just to dim of a place for my mother to go to .

They say their food is fresh and from local sources as if you will be getting fresh produce. That is not the case. They serve the worst iceberg lettuce and canned vegetables. They don't have healthy food. It's Gordon food service type food and no accommodations for special diets like low sodium or diabetic menu. I hope they allow us to recoup the money spent for meals we did not eat. We bought the package deal. Their common area bathroom has been remodeled and is not Ada compliant. The door is too heavy there is no push button. The toilet seats are way too low. The apartments are very tiny.

We moved our family members out after 3 months because their needs were not being met. Our original sales person was fabulous until the day we moved them in. On the positive side, place was clean, pleasant dining room with good food and [name removed] at the front desk is probably the best employee with good communication and follow through. But overall. We felt our family members slipped through the cracks. For example. We paid for laundry service, but if our family forgot to put it out by the door, it wasn't done. Staff was aware of the memory issues, but didn't remind them so dirty laundry accumulated in the closet.

Memory care was dated. Air conditioning unit was an issue as my Dad didn't know how to use. The room was hot and stuffy in the afternoon. Staff was good, dealing with difficult combative behavior from my Dad. The entire experience was heartbreaking and the management was not as sympathetic. Hospice team was most helpful.

I moved out recently. I wasn't that happy There. There was too many people I'm not used to that. Also, the dining room service was terrible. They don't have enough waiters. The food is cold when they bring it to you you have to ask for every little thing, the butter, the ketchup, the mustard, the whatever you need, you have to ask for it instead of them having some on the table, I don't know I just wasn't happy there. Everyone complains about the dining room service. It's slow it it takes at least 30 minutes for them to take your order. They got new electronic devices to take your order and a lot of them don't know how to work them so they put your order in and it takes another maybe 35 minutes for them to serve your meal and then you have to Wait to order your dessert because they won't take it in the beginning so Ito together you're there at least two hours for a meal three times a day if you want to sit at a table that's large but there's already a few people there they get mad they don't want you to sit there, but there's plenty of room they leave all of the silverware that people have sat there on the table for other people to use a Set up the place setting with the same silverware as somebody else had sat there.