WellQuest Living

Very Friendly and affordable independent living.

This tour was one of my loved ones and my favorite out of all the different facilities we had looked at. They have a bright entrance and lots of great amenities available around the building for the residents. I just did not care for how the bedrooms where set up in the memory care and that my mom would have no divider in a shared room.

I have really been pleased on how well the administration has been taking my complaints and suggestions in consideration. They have been very active on making sure that those changes get made and that I am satisfied in my new living environment. I really enjoy my bedroom it is a great fit for myself although I do wish my bathroom was bigger. The food also needs some improvements on the amount of fiber they put in there meals.

This community has some adjustments that are needed. They have others that are on motorized vechiles and making it hard on others. The music that is played is not acceptable and needs to be adjusted. The staff is not professional. The care is not what is seems to be. I will be considering another community for my mom.

It's s nice place

Very nice place.

My tour of this facility went very well. I really enjoyed this community. Everything looked great, the rooms were very nice and clean. The staff was very kind and answered all my questions. There are nice activities offered. The residents were very welcoming. It was a very pleasant tour.

I think that their staff could better coordinate the care. They are friendly and helpful, but could use better coordination. I think they need to have more activities, or their existing activities need to be ratcheted up. They need to improve the level of their activities. Make them more sophisticated. They need to improve the assisted living dining area. It is very depressing.

The only concern is that when they were Heatherwood, the food was really good, Now that they have changed partners and catering companies, I get lots of complaints about food, sometimes it's not even the same thing as what's on the menu. The maintenance guys come really quickly. One other concern is that one of the cleaning lady doesn't come on the right days, and she says she'll come the next day and she doesn't come. She likes the activities. The transportation is really beneficial. Overall she is happy with where she is at. The social worker, JoAnne is excellent, too.

Carmel Village was a miracle for mom and dad after their house flooded. They got an apartment and moved in one day with a level 1 care. I had a couple of disappointments when MOM'S medications were messed up (not the right dosages, not given with food as directed etc.). The caregivers except for one want to just check boxes, escort to meals and dump them. I asked several times to escort to activities, but they don't. I asked that dad would be taken to sit in the sun which he loves, but that doesn't happen. I wish they cared more as the title suggests. An epidemic that lasted 10 days where everything was shut down and folks weren't allowed outside their rooms caused my parents to be further depressed. My dad started sleeping all hours of the day, and my mom was lonely and depressed. I still appreciate that they're in a safe place in case of an emergency but for the monthly price that's paid, a higher level of care would be expected. Also, the food can use some enhancements.

The Villa Capri was a gorgeous and beautiful community but it seemed to quiet for our liking. The amenities were outstanding. They were just too over the top for us. It seemed like a ghost town it was just too quiet. Our loved one would not have liked it because there seemed to be no socialization with the residents walking around or talking.

While management has presented some challenges that might have been easily avoided, the compassion and sensitivity of the staff, along with the vibrant community and engaging activities, truly make up for it.

Staff is nice not enough of them, but try and be helpful.

Positives: all staff members are friendly and helpful. Negatives: New in-coming employees need more training, food could be better and better cleaning of the dinning area.

I am a current resident and I’m remaining anonymous because I still live here and don’t want this review to be a source of friction. I moved in over four years ago with high hopes, and it has been a disappointment overall. Maintenance is poor, the staff makes a lot of promises, but doesn’t follow through, however the worst part is over the years the food has gotten worse and worse. I used to eat there a lot but I never have any meals there. The portions are small, unappetizing and served very unattractively.

The facility could be utilized better. Because it has only two elevators , movement through the facility is slow. Also, there was some turnover in staffing that causes some disruption

The facility is nice. The food is okay. The staff are very friendly but they are under staffed. My wife is disabled and sometimes she has to wait up to thirty minutes to get help. They Are friendly but need more caregivers, especially during the morning hours.

Housekeeping for residents is minimal, and staffing levels are variable. When Dad first moved in they didn't have a functioning bus for six months, and once they finally got it fixed it was three or four more months before they could hire a driver for it.

Memory care rooms are older, air conditioning had to be put on manually. My Dad was not capable of asking. Room temperature was very warm when afternoon sun came. I would have liked more communication with staff at move in. Had no knowledge of daily schedule/expectations. My Dad had end of life dementia. I expected staff to handle this. Hospice communicated symptoms more clearly. My Dad was at Carmel Village for only one month. This was the most difficult experience I've had since leaving my children at daycare for the first time. That was 38 years ago. Staff needs to be more compassionate about this experience.

It is a fairly good place, but if you have a loved one in memory care visit often. They did not have enough people to give the extra care. I had a tough call with the gal running the place. My mom was discharged from the hospital late and I called to advise them of this, but when she got to the home the emt took a reading of her oxygen level and since it was low and the home did not have any for her, she was taken back to the hospital. The staff did not advise me of this, so in the morning when I talked to the physical therapist to see what extra help my mom could get she called me back and said that my mom was not there. Talk about being upset...I had no idea where my mom was. The home health place helped and called me back to let me know that she was taken back to the hospital. If your loved one needs extra care it is advisable to pay for a caregiver to come in and help out. So I am not to impressed with WellQuest.