Welch Healthcare and Retirement Group

Overall we've had a good experience with Allerton House, they've done a good job taking care of my loved one. The facility itself is well kept and clean, and the staff have all been friendly and professional. They're able to provide some really excellent care here, and also offer a good variety of activities and events to keep the people who live here active and entertained.

The good news: Wide range of activities, lovely private and public spaces, great dining. Daytime aides and dining staff are friendly, warm and helpful. The watch out: Pricing includes one hour of personal care per day (any bathing, dressing, transport within the building, bathroom assists, any other personal care). Any additional care must be hired as additional private pay in large blocks of time from an outside agency. Literature that cites added care @ $25/hr is misleading. Residents must hire that care for *minimum blocks of time* of several hours. "Overnight" care is billed in 12 hour blocks. This results in actual *additional* costs that can run $100 per day, $360 per day and up (per hour costs are more like $30/hr). You do not have the option to accumulate additional 15 minute increments during the day or evening and be billed for those at a $25/hr rate. Worth keeping in mind as you consider the pricing for your loved one's care.

This was a newer community, more expensive. It’s for assisted living. The price is just higher than we were looking for. We only spoke with the sales folk. We went with a different community that was really more homey and cozy.

The building was a little dated. We just looked around a little bit and it seemed overwhelming. This is a good community for a younger person. It’s a very big property. The hallways, everything seemed brand new and just big.

Bedrooms look to small and 3 meals are required plus they do not really have independent living in the came faclity as the assisted.

The community itself was lovely, very clean, and brand new. We had them assess my loved one for assisted living care, and they took her in. Soon afterwards they said she needed memory care, and I was not impressed at all with their memory care facilities. It was quite expensive having to move her between communities like this so soon, and I was not happy that they so quickly switched her after assessing her to be acceptable for assisted living.

I didn't care for the food. There are quite a few people around the community that would use walkers to get around the community. There were other residents helping the residents using the walkers, instead of staff helping the residents down to the dining room. The staff didn't recognize what I said about assisting the residents down to the dining room. This disgusted me very much, since the staff didn't listen to me. The rent was too much. They would charge to do the laundry and they didn't explain the charges to me about what the do and don't do for the residents. I would not recommend the community to others. The staff didn't always understand English and it was hard to understand them due to their heavy accents. The community had two nurses; however, they don't do any type of treatments. If you wanted treatment you had to bring in your own nurse.

My mother went into Rivercourt after being assessed by them and after a week of residing here, they asked her to leave and be admitted for a psychiatric evaluation. They also asked us to hire a private nurse shortly after she moved in, which was in addition to her care charges. It was also very difficult to get a hold of the nursing director. After this, we moved her into a new community which has been a much better experience. We would not recommend this community to anyone.

Village at Proprietors Green will accept anyone regardless of what they can and cannot do for themselves. It is all about the money and they will accept [removed] residents who may have dementia into an independent living apartment and soon move them to assisted living. They have residents that cannot walk independently and communication between management and staff is non-existent. It is not the place for anyone who is looking for senior living.

Very disappointed in the care of our loved one. They do not have good communication between their aides and nurses. Very disappointed in the fees they charge for “ assistance “ once your family member gets moved in. You definitely need to be involved in the care , or lack of, at this facility.

I have a family member in the Assisted living here currently and the experience has been a very disappointing and frustrating one. While the aides and nurses themselves are kind to residents, we have been frustrated with the lack of communication with family when it comes to billing for services. Charges show up on the bill that we did not authorize. I'm told services occur that my family member said do not always happen. My family member has been unhappy with the food and is less active socially since we moved him to Proprietor's Green than he was at a previous facility. I love the location, but I have lost faith and trust in them overall.

Lovely looking from the outside, and at initial entering everything appears great! Beware of lots of miscommunication and unfriendly staff. Seniors are people too and should not be brushed off as if they won't remember the next day. There are a handful of staff that are truly amazing. When looking at different facilitys ,Bigger isn't always better, so please talk to the nurses and the aids because ultimately they are the ones who will be caring for your elder. Fancy isn't always better! If you ask most of the seniors they will tell you that.

Disappointed with the care of our loved one. They do not “ assist” in just about everything your family member might need unless you pay additional fees. If you decide to put your loved one here, please make sure you check on their services are actually being done. A pro- active family is a must.