Village at Proprietors Green

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The activities were cut back due to COVID, but before that they had music entertainment almost every day, they have a fitness center. We have a dining service every night. The rooms are very nice as well.

The community is clean for the most part, but there is some odor on occasion. The staff has done a very good job remaining in communication with us during the Covid-19 pandemic and have showed a lot of compassion and caring. They have done a good job with protecting the residents from the virus and have stayed very ahead of it. Every time they see my in-laws, they stop and talk to them and get to know them. They have a very nice rapport with their residents. They have been very responsive and caring when my in-laws need assistance and work with them as best they can to accommodate for their needs. They do offer a variety of activities, such as bingo or outside musical entertainment.

Truly a caring place where we can sleep at night knowing our family member is safe and happy!! The staff is wonderful and Mom has settled in and is smiling all the time. I would recommend Proprietors Green for your loved one.

Very disappointed in the care of our loved one. They do not have good communication between their aides and nurses. Very disappointed in the fees they charge for “ assistance “ once your family member gets moved in. You definitely need to be involved in the care , or lack of, at this facility.

Disappointed with the care of our loved one. They do not “ assist” in just about everything your family member might need unless you pay additional fees. If you decide to put your loved one here, please make sure you check on their services are actually being done. A pro- active family is a must.

My sister in law is enjoying her time in this community. It is a great facility with kind people. All her needs are being met, and she has even made some new friends. I know she is safe, and in good hands. They have good staff, and they have been friendly, and kind. One of our concerns have been that when she needs supplies. It takes them a long time to order it. Also we were told they provided transportation, but when she needs it they are reluctant to provide it. Other than those issues, everything is working out pretty well for her since her move to this community.

I have a family member in the Assisted living here currently and the experience has been a very disappointing and frustrating one. While the aides and nurses themselves are kind to residents, we have been frustrated with the lack of communication with family when it comes to billing for services. Charges show up on the bill that we did not authorize. I'm told services occur that my family member said do not always happen. My family member has been unhappy with the food and is less active socially since we moved him to Proprietor's Green than he was at a previous facility. I love the location, but I have lost faith and trust in them overall.

I visited this place with my parents, who were looking for Independent/ assisted living. This was a beautiful facility, everyone was really nice and welcoming. The residents we spoke to were very happy there. The independent living apartments were upscale and spacious.

It has been a little bumpy at first, but it has all been worked out. The staff is wonderful and does a great job with my uncle. Also he loves to go to the dining area because him and his friends get to talk. The food is good as well. I like that they have so many activities that the residents don't have time to not be active.

My parents love living at Village at Proprietors Green. Everybody greets them by name and they are very welcoming. They love the food. They have non stop and a lot of variety of activities. The cleanliness of the community is impeccable.