Vitality Senior Services

My loved one was at another community and we had some issues with assistance. We came to this community and they are willing to care for my loved one and you do not have to be completely independent for them to take care of you. This community works well with people who need assistance. The staff are very friendly and they have a step up memory care unit. It has been a challenge for my loved one but we are trying to get adjusted. They also let my loved one out to eat with the other residents in personal care for my loved one to be able to socialize.

It's been a good experience. A lot of that has to do with how our family member has adapted well. So we're very pleased. She feels comfortable there, and she was able to make her room homey. And they take good care of her.

Our family had an in person tour and it was nice but the facility was not as nice or newer as the other ones we were touring. The room layout was not the best, and it was not as clean. it was the least expensive but not the right place.

We just had our first in person visit and there were some things that we had to addressed. I feel like they are doing the best that they can and I am happy that my loved one is here. We had lunch during our visit and I was not very impressed with the meals. One of the main reasons that we picked this community is because they have a lot of nursing staff that are there to always check on the residents. They bought a rabbit to the community and my loved one was engaged and went to see the animals. They also often call and text my other loved ones to let us know how she is doing and if there is anything else needed and they also send pictures. The community is great my main concern is just lunch.

The residents are very friendly and seem a lot like a family. Our main contact at the facility is very responsive and takes action well. Some of the nursing is too busy to give thorough care, which understandably could be a bigger issue if your loved one is slower moving themselves. The facility is cleaner in the common areas than in our loved one's room, but it's clean overall. And he says the food is good.

I am in independent living at another facility and looked at Charter a few months ago because it's cheaper. The director is wonderful, the program is great, especially for people with some physical issues. The activities are varied and they seem fun. The person who gave us the tour said that the facility is 25 years old, but I think it's much older. I found the building dark and depressing. Maybe you wouldn't agree; if you can look past the building, you'll like Charter, but I'll stay where I am. I might consider it later if I need more health care.

We really like the location of The Landing of Long Cove community it is very close to home, and most of the people there really do seem to care.

Nice facility. The staff took a lot of time and even supported multiple visits for us. In the end, we decided on a location closer to family.

They were very friendly to get to business, and then once we had signed, a couple of the people we had talked to just kind of disappeared. The front desk was phenomenal though. The girl who works there is probably the best person I've talked to in my life. The place looked lovely. We just didn't get to experience much in the short time we were there, and also because of Covid.

We chose Chandler Park because of the convenient location as well as the value for the money. They do send emails to keep families updated but sometimes the ball is dropped on communication, but I know it could be due to covid. I do think that they could improve on the quality of meals. They do provide good activities here for the residents to participate in. It seems like the CNAs here are really friendly and helpful and I would recommend to others.

This is a great place. They have friendly people. I believe they should have a few more activities for the residents. If the fit is right it would be a great place to live. They are very caring, and they love the residents. They are kind to them.

They recently changed management, but it seems to be getting better. They are not very quick to respond so communication could use some improvement. My dad does say the food is excellent and he really enjoys it. I would tell others just to make sure to carry through what they promise in the beginning. Overall, I would recommend to others looking.

Our loved one is happy with the meals they serve, they are not restaurant quality so that could use some improvements as far as the atheistic's. We think during covid they have done a very good job, they have been conservative where they needed to be, and they should be given high marks for their approach.

We chose Charter Senior Living because they were the only one in the area that were accepting new residents. It was also close to where she lived and best we could find (we were going to choose this one anyways). Before the pandemic the food was excellent, but since covid they are doing boxed lunches and dinners that are delivered. Overall, I would recommend to others.

We do not think they communicate well either it is internally or externally. They have nurses and doctors their in house, and we do not think they monitor their patients medically needs that well. Our loved one has more than one incident that resulted in her having to be hospitalized, we feel that if she was monitored more closely that could of been avoided. Our loved one was in memory care, and her room was not really laid out that well, but the community itself was laid out pretty well.

We chose The Landing of Long Cove because it is a smaller community, it seemed very clean, and it was significantly less expensive than others we looked into. The room sizes are great. My dad was not in here that long, but he had no complaints about the food. Overall, I would recommend.

I think they are super friendly and accommodating. My mom seems to really like it. They have always been ready to help me and answer any questions. My mom likes the food. They very quickly got to know my mom and been able to give her very personalized care.

This facility looks to be a great place and location, but it is too far from home

Very clean and accommodating. Nice decor. Not much diversity in clientele. An intellectual seeking company would be lonely here.

My wife is doing pretty good at this community. The staff were helpful in getting her adjusted to living at this community, however I think they could use some more staff. There are not a lot of activities. She does not really like the food. They do offer a daily exercise class. The community is clean and I would recommend it.