The Waters Senior Living

This place feels like home- staff are so caring and I feel very lucky to live here!

Staff memebers are great. Very helpful, friendly and caring. They made my fathers's move-in process very easy, providing me with the paper work and the information to complete it well in advance. The facility is quite new and is very well kept. It is by far the cleanest facility I have assessed for my father's care. My father is in a memory care, studio apartment. He tells me he enjoys the ample space he has, and that the food is consistanly very good. He enjoys the staff he interacts with each day and says "everyone here is very friendly." A real "plus" for me is the option to have my father's doctor visits and lab work completed on site, and to have direct access to his daily care notes, Dr. visits, and lab results via the internet. I would highly recommend people looking for a senior community to consider The Waters of Plymouth.

The Waters was beautiful! This was in our top two. This was geared a little more towards independent living that the one we chose, and this only does two meal a day instead of three. This was just a little more upscale and fancy for my parents to feel comfortable. Really beautiful though.

The facility looks beautiful, brand new and clean. Everyone we talked to was very nice. The rooms seemed to be good size. Activities sounded good. Had chosen to go there but Mom was beyond their capabilities. Views facing south were city/highway, but interesting. Views to the north and east were woodsy. No matter the room you could see both in common areas. Dining area seemed nice, not too big, very cozy. Liked the facility and staff. A little pricy but worth it.

The only thing I would say that was negative, is that I wasn’t sure how often they consistently conducted their activities to keep the tenants engaged. My mom definitely needed that and I just wasn’t sure how consistent that was throughout the day. Otherwise, I thought the place was fabulous, it was clean, And we were very happy with Mom’s care there.

Broadwell offered many of the things we were looking for in a home for Mom. She is very happy with the design, size, and features in her apartment. The staff is friendly and they do work hard to provide activities and options for the residents. They hold monthly meetings to hear concerns and suggestions from the residents. Their biggest struggle has been the culinary offerings and staff levels....it is an ongoing work in progress.

Overall friendly staff and nice community

We chose Broadwell Senior Living because the facility was clean, they have a fitness center onsite, there is the ability to have PT appointments onsite, many activities and the friendly staff. There does seem to be a lot of staff turnover. Not confident in the ability to provide nursing assistance if it becomes necessary.

I have been very happy living here

Feel safe in the garage (you see cameras)

It is a lovely facility, and I do like the layouts of the assisted-living apartments. The balcony option is very nice. They have fun activities for the residents and a highlight is on Thursdays, they have a social hour from 3 PM to 5 PM for everyone. It is nice that they have a salon right on site and also a nail option manicure/pedicure. They are very welcoming and friendly. However, I feel, depending on what kind of care is to be given to the resident that the aides/staff should be better trained and prepared. They do need to make some improvements on their culinary system, but I believe they are working on that. Overall, I would recommend the facility. My parents are happy there and that is what is most important.

Would recommend, however, not enough kitchen staff so meals are late or not well prepared. Both overcooked and undercooked. It is shocking that a low sodium diet is not offered. There is not enough care in preparing the food. For example it is common that desserts are still frozen or the directions for re-heating frozen pie are not followed. They have a new culinary director which has improved things a bit. The food is too dry. Meat is frequently overcooked. The fish is usually excellent. There does not seem to be any quality control. No one tastes the food. Great place to live, excellent.

Staff is great. The move in process was pretty easy. The facility is nice and all areas are clean. My mom loves the food, although I have not tried it. I would highly recommend Broadwell.

We really like the facility and staff. Memory care staff is very caring and friendly. We love the "apartment. " My friend feels real at home there and I love to visit as it's so pleasant. I would highly recommend!

The staff in memory care is wonderful. I was not as impressed when Dad was in assisted living. It was great he stayed in the same apartment, but among other things there were staffing changes going on at the time we were moving Dad to assisted living and I had to follow up a lot or I felt he would have fallen through the cracks. My dad has lived at The Waters for about a year and we are on our 3rd medical director. I am hopeful the new one will stay. The director of the facility is friendly, but I feel he delegates my questions. This may be appropriate for his role, but I feel "put off" at times.The head chef in the restaurant is new. They serve a lot of chicken dishes. I don't know how much fresh fruit my dad gets so I try to bring that for him. Memory Care doesn't have a microwave or an ice maker, so that is inconvenient and the refrigerator in his room is dorm size, so the freezer is pretty much useless. We chose The Waters because of the location. The admission person, [name removed], is wonderful. The decor is bright and friendly. The ladies at the concierge desk, {names removed], are so welcoming, helpful and friendly.

I would say if you have time, shop around. Word of mouth and resident recommendations are helpful if you have the time to spend. We picked this community because it was close to family. They had newer units that hasn't been lived in. Had just 2-3 weeks to make decision.Staffing is the biggest issue. Not enough. Weekends are worse than weekdays.

Positive comments for [name removed], the activity director - takes input from residents and provides a variety of activities. The handyman has been very helpful. Housekeeping for the residents is not great and they have had a lot of turnover. Food is okay, not great. My mom has no real complaints about it because she doesn't have to prepare it.

They were very helpful and responsive as we went through the process of selecting a facility. Willing to make accommodations for our situation. I would recommend Waters of Eden Prairie to other families looking.

Overall experience - Again...always room to improve but overall, Mom is very happy there so we seem to have made a good choice. Cleanliness - There are some opportunities but overall, pretty nice. Friendliness of staff - I have enjoyed everyone I have encountered and they try hard to help. Quality of care - Mom is still independent living so isn't much but she appreciates the help with cleaning, etc and the fitness and PT help. Meals/Dining. She enjoys some meals and others not as much but they do offer a standing alternative menu if the prepared meals don't meet your palette. Activities This is one of the more creative calendars we saw in searching. They try really hard to offer lots of opportunities. Value for Cost It is a little pricier but what we appreciated most is that almost everything was included, including private WiFi and cable.

Our family had an in person tour with Broadwell Senior Living and this was not the community for our loved one, but the overall tour experience and community was really nice!