The Blake by QSL Management

From our understanding our loved one is really enjoying the meals they serve, and we think the value is good.

I found the staff at The Blake at Flowood to be friendly and the community is clean and well organized. I feel that my mom is in a secure place and that they have good communication with families. Overall it has been a positive experience.

I visited this facility in November after my mom had hip surgery. The facility is beautiful and spacious. I could see the designer’s influence throughout the entire facility. Every detail was taken into consideration to help make the transition from home to apartment easier on the tenant. The amenities I liked: halls are wide, a chef, homemade pastries available all day, and media room. They were working on a screened porch. Unfortunately my mom is taking longer to recover than expected. This facility offers levels 1, 2 and 3; but mom needed more help. I believe this facility was honest and transparent after evaluating my mom.

My father-in-law went to the "Blake" from a "rehabilitation center" that was awful. He had decompensated considerably. He refused to go to meals or participate in any activities. I was disappointed that they "couldn't " make him go out of his room. When I was there I "made" him go out. He didn't last long there through no fault of anyone at the "Blake". I believe if we could have moved him there sooner it would have been better.

We lucked out - dad really likes it there.All of the factors I listed here and the biggest one - dad liked everything. And it was within our budget. We actually were really interested in another place in Charlottesville, and would have gone there, BUT they only had one space open...and they rented that in the 2 hours from when I took a tour and I called to say "we like it, and we'll take it." They had rented it to someone else. Can't remember the name of it at the moment, but it was a blessing in disguise, because while I liked it, dad didn't like it as much as I did. So I was kind of driving on that one (mainly because it was good quality and a bit cheaper than the Blake), but when we decided on the Blake it was a little more expensive (but well within our budget), and he liked it better. So I'm very glad that first place filled up and couldn't take him.

The thing that sticks out the most about Benton House of Augusta is the staff. They really listen to the concerns of the family. We have been very happy with the staff that take care of her, they even take the time to send me pictures of [name removed] doing the activities they do. I do think that they should have more movement for the residents during the day program. Overall I would recommend Benton House to others looking.

The staff at Benton House are short staffed especially on the weekends. Our loved one doesn't always get her meds in a timely manner. When it comes to the activities they take trips to Eudora Farms (wildlife preserve), Atlanta aquarium, cookies to firefighters, bingo, hangman, happy hour, guest musicians, ice cream socials, At least two celebrations of some kind every month. We would highly recommend this community to other families looking for a place for their loved ones.

Our family had an in person tour with Magnolia Brook on Siegen and he community was very nice but it was significantly more expensive then the community we ended up picking for our loved one and they were completely full.

They have improved on the housekeeping schedule for laundry and bed linens. There could be improvement in choice of beverages with lunch and dinner.

Magnolia Brook on Siegen was a very nice facility, but they didn't have any availability. Also, I really thought the price was kind of high for what they offered - it was the highest of all the places we looked at.

I believe this has been a good experience so far. There are some questions I have yet to still ask management about. The staff can be quick to deal with questions or concerns brought up to the family. I believe there is still room for improvement. The meals are included if the resident goes to the dining room. If the resident is not able to make it to the dining room the community charges a delivery fee to deliver the meals to the residents rooms. The staff will remind the residents that it is meal time and to make it to the dining room to eat.

This has been just what we needed and our loved one needed. It has really been a blessing. The community will listen and they address any concerns the family has. They are very good at answering any questions the family has as well. The day program features some activities for the residents. They even have a hair salon for my loved one to utilize. The check in and out process is great.

Our family had an in person tour and it was a really good tour experience

The Blake is a beautiful community. This is a good place for memory care needs. Everyone is friendly and they care about our loved one. This is a smaller community, which is a great. The communication between the different caregivers and other staff, and also with the family could be improved. The medication management and missing of our loved one's doses needs to be communicated better to the family and make sure that our loved one is taking their medication. They have an activity room, and I think it might be better to have in a common area to allow more residents to participate. The food is excellent and the family has eaten there and felt the same way. There are snacks for the residents to have when they need a pick me up. The room, laundry, housekeeping, all the meals, there are some basic outings, maintenance, basic cable, utilities and some basic care is included in the monthly fee. Bathing assistance, medication management, and more are some of the basic care provided by the community. There is a beauty salon on site for the residents to take advantage of.

We had a good tour with Magnolia Brook on Siegen. The facility was bigger and brand new at the time we saw it. It seemed to be geared more towards the general population and had assisted living as well as memory care provided. It was located near our home, so we would have been happy with this facility if it came down to it.

This community was my loved ones favorite but there were a lot of things that did not line up. I could not get lined up with the nurse to take care of things that we needed to do. The fact that this could not be taken care of before my loved one was even there made me feel like they would be too busy once my loved one was there.

Center was clean, and small (not too overwhelming)

Our family had an in person tour and our experience was great. It is a very nice facility and the staff we met with and even the residents we met with were all very friendly and nice.

I would recommend The Blake. My experience might be different than what most people go through. It was so quick. My loved one ended up needing a lot more care than we expected. At first we thought she would be fine in assisted living, and then she ended up going into memory care and deteriorated pretty quickly. I can't blame that on the Blake though, it was just the situation. I liked them very much. The staff have all been great. They're very friendly, and they seem to honestly care. The food is pretty good, and there seemed to be a good variety. If a resident didn't like some of the options they were serving, they had additional options the residents could choose from. They were offering plenty of activities, but my loved one just wouldn't participate. The hallways, the cafeteria, all the main areas were very clean. They did not pay as good of attention to my loved one's room as I would have liked. It would have been nice if they could have had some light daily cleaning. But it was clean there overall. They're just a little more expensive than other places, but it's so nice, it feels worth it to me.

My wife and I moved into the Blake with such high expectations. Several months in the excitement wore off as they seemed to be having difficulty with their management team after several directors left. We were very disappointed and dissatisfied and felt as thought their were many unfulfilled promises. We were preparing to move out as our frustrations intensified but in the last month or so the new leadership team has overcome obstacles and are making up for the errors of the past. We are seeing much more activity, excitement, and our needs being met. We never thought our closet and sink would be fixed, but just mention to the new Executive Director and it was done in a jiffy, he even fixed it himself. The food has improved and the care staff are happy and eager to serve us. Our apartment is spacious with great lighting and a suitable kitchenette. Our shower is large, easily accessible, with safety rails. We have several area we’re we mingle with our neighbors including a well stocked bar and theatre. I belong to the bridge club and I play 3-4 times a week with them. I attend all of outings and we can easily schedule a transport if needed. Thankful for the turnaround. We are excited to see things improving and are so thankful for the care and opportunities we are offered at The Blake at Charlottesville!