The Blake at Carnes Crossroads

I moved my mom into the blake over a year ago, and as other's have stated, at first the staff and management were wonderful. Then the corporate office came in and fired the director. After that many individuals left, the level of care my mom gets is good, but current management has no process for anything. If something is missing, or you want to report something, there is no process currently in place. You tell the receptionist, and she says that she will let someone know. I had purchased a phone for my mom, and it was working, then after several months it stopped working. I asked to have it fixed, and after a month or two, her phone disappeared. It's been about 6 months now, still no phone and no explanation. Now with this virus, I can't call her, when I try to set up a time to see her, I get no response. The management people that Corporate hired to backfill the people that were either fired, or left, don't even try to help, they ignore the residents family and don't care. Sad!

When The Blake first opened, I was very impressed with staff and facilities. Soon after my mother was living at The Blake, many staff either quit or were fired. Corporate took over and the kindness and care was thrown out the door with the ones who did care. When my mother was sent for rehab, they would not adjust payment. So I was paying for an empty room with no meal and/or meals. They were more interested in money than the well-being of my mother. After being hospitalized, they refused to take her back and would not even return emails requesting medical information. My mother was went to the hospital on the 25th of the month and did not return. They charged her until the 15th of the following month. More interested in money than care of the elderly. I would not recommend unless you have a lot of money to throw away.

All interactions with staff have been warm and welcoming. The residents are well cared for, the community is inviting and the food is delicious.