Sage Healthcare Partners

Sierra Oaks of Bensalem was a wonderful when we first placed our mom here but things have changed. A couple of the people in upper management have moved to other locations or left the company all together. People (employees) are using our mom's closet for their personal coats and bags. Some of the people are smokers so mom's clothes begin to smell like smoke. Mom had scaps and bruises on her shins and there was no notes on her charts nor was the family notified that she had fallen.

It's ok, it doesn't seem like there is enough staff. They couldn't find her for like 20 minutes, they didn't know where she was maybe she's upstairs maybe she's downstairs. She was in somebody elses room, and they weren't around and she was sleeping in their bed. I don't know if it's that big a deal, as long as she is not hurting anybody maybe it's ok to be wandering around. It seems like they have activities, my mom is not gonna play bingo and card games thought. They are having family night, a big party with food and everyone's welcome with a guy from a Motown band that I recollected. The food is ok, I had it a couple times and I ate it. I think my mom likes it. They always have a good desert they will bring her a decalf and she thinks it's real coffee. I just thought it was kind of fatty. I had some kind of chicken goulash I thought it was bland and kind of blah and I struggled through it, and they had some kind of rice pudding and she loves that. If they had a few more staff members keeping an eye that would be nice. Ultimately I would recommend Sierra Oaks for it's value. If you were able to visit fairly frequently you would be able to keep a better eye on it. It is older. It's clean but it's not new.

That price they show is GROSSLY understated!

My Mom is confused at certain times, sometimes more than others. No one checks on her on a regular schedule. They don't take her or any residents out of the building and the building smells really bad. Not enough nurses, they only have aids that don't know what my mom needs. But I am able to afford it because it is run down.

Sierra Oaks is a good option with tight funds. Dining area is like a country kitchen. Activities keep the residents occupied and happy. Concidering for Dad.

I was previously a resident at Allegria Village and overall the experience was poor. The friendliness and activities were good. The cleanliness and value for cost were not good. Based on my experience, I would not recommend this facility to others.

Definitely ask more questions, because at 1st all was included then after the closing I found out differently. We were told told that I could go to the restaurants , bus transport to grocery store , target , Walmart there are 2 salons - It's there but I am not eligible since I don't have a meal package they made it sound like I could still go just would have to pay which would have been fine from time to time and as far as the rides now it's only if I'm invited by a resident .. and 1 salon the other one in my section is closed.

Well as far as my apartment goes, I like it , but very short-handed on workers, found only 1 person to be helpful. As far as restaurants I’m not on the food program, so cannot eat at the restaurants only the cafe , no shopping trips to grocery store , so was quite disappointed after the fact because they raved as to how much how I would like the amenities , pretty much the reason I chose it since I can no longer drive . Why would they even tell me all this , they knew from the get go where I would be placed . So not quite as happy as I thought I would be , only 1 salon to go to which is quite busy, maintenance takes a while , and now anywhere I need to go costs more than I anticipated. So big switch to when they were getting me to sign

Was not even aware of our scheduled visit. therefore we did not see the facility.

Place smelled. Staff seemed ok but not as nice as we would have liked. Not worth it for the money. Not impressed.

I have no complaint with the staff at Oaks, but the management/owners who took over in about October of 2014 are bankrupting the residents. They imposed a rent increase and another increase in the cost of care within several months of taking over. In fairness, much was put into refurbishing and refurnishing, though I can't say it's to my taste, and all of it is wasted on my family member and other residents there who suffer with dementia. The latest (3rd) cost increase was notification that the room rate for dementia residents would be raised more than 80% over current cost. This is an exorbitant increase for people living on fixed incomes. Once a resident's assets are exhausted, he/she must find somewhere else to live. Removing a person with dementia from all that has become familiar to him or her is a cruel thing! Oaks' financial policies almost guarantee that I will have to do this to my loved one.

Most employees are very caring just not well trained with no real sense of urgency. Laundry is constantly mixed up. The Clinical Manager is lazy. He does not listen to problems and practically laughs in your face when you raise an issue. His friend is equally as lazy. Night supervision is non-existent. If your loved one falls, no one knows and they do not report it to you. Place smells terrible, particularly downstairs. Most residents are incoherent so there is little to no interaction with other residents for our loved ones. Place needs to be updated...depressing interior.

The staff seems to be friendly but they don’t do a good job with given care. The bed was wet in the morning and wasn’t changed until 7pm. The wheelchair and cushion smells like urine. The floor mats on both sides of the bed were dirty. The carpet in the hallway has stains in it. The hallway usually smells like BM. Again staff is friendly and helpful when you (a visitor) ask for assistance.

If I could give 0 stars, I would. My mother was a resident at this facility for about a year and a half. The facility evicted her for her "behaviors" (she has dementia). She has exhibited NO behaviors since leaving Allegria. At first I was angry, but now I am so grateful. When I brought my mom home, I discovered she had horrible toenail fungus. I took her to the podiatrist and they said that it took well over a year to progress to the point it was. When I questioned the facility about her seeing a podiatrist, they claimed she did a few months prior, on a date when my mom was NOT at the facility. Medicare was billed and I had to report the podiatrist and the facility for Medicare fraud. I would have never checked my mom's feet, I mean who would? You are paying to make sure your loved one is taken care of when they are at their most vulnerable. In addition, my mom's engagement ring was stolen while she was there.

My loved one was a resident at Allegria Village and overall our experience at this facility was not good. I would not recommend this facility to others.

Moved my family member to the memory care unit and was the biggest mistake I made. There is very little care. They sit them in front of a television all day. Family member passed away there. Luckily they were in hospice care, because they got no extra care from the staff. Not one word from them except get her stuff cleaned out 2 days after passing. Most of the things she had weren't even theirs. No one from the staff even sent condolence after they passed. Do not put your family member in their memory care unit

My Uncle resided in an independent living apartment from July 2021 until he passed away in September 2022. Allegria took over the facility from [name removed] during his time there. My Uncle's condition was terminal from the start and we were insured at his lease signing that he could comfortably stay in his apartment for his remaining days. Once he could not walk down for meals we would attempt to call in meal orders for delivery to him and almost daily no one would answer the phone. We had to leave work on several occasions to take him food because by the time we could contact someone we were informed that we missed the window for ordering. My Uncle passed away over one year ago and Allegria still has failed to return his security deposit. They initially claimed there was no beneficiary listed then once we produced our copy of the lease the billing manager told us she was waiting on an update from the CFO. We have been waiting over 8 months now!

I am utterly disgusted and heart broken even thinking about what took place in this hell hole. My 81 year old grandmother was not allowed to get up for 26 hours because she did not receive an evaluation. She had just gotten her second hip surgery in a month, and the bedpan wasn’t a good option for her. The staff was very rude and would not let her use a bedside commode because she had not been evaluated. Then refused to give her an evaluation because we were checking her out that day. They repeatedly said they could not service her because insurance wouldn’t pay for it. She was still “in their care” for three hours after this point. Every single member of the staff besides ONE PERSON possessed zero empathy. The DON and rehab director are truly satans spawn. I am still sick to my stomach thinking about what we all had to go through, especially my grandmother, and want to cry even a day later. Also- there are ants everywhere in the rehab.

If you care about your loved one, I'd advise you keep them away from Allergria Village. Everything has gone done in quality under the current ownership. My loved one has been there for more than fifteen years and the change is so glaring and unpleasant. The staff in most areas of service is rude and unfriendly. This is especially true in the general services office. The food is worse than carnival quality. Also, it's no longer just a retirement community. Anyone, not just people 55+, who can afford the monthly rent can move in. I highly recommend looking at other retirement communities if you care about your loved ones.

The retirement part is beautiful. However, the Rehab and Skilled Nursing facilities are not. They are under-staffed and the rooms are old and junky. The hospital bed in my mom’s room was broken. They left my mom’s window open and it was 16 degrees outside! It took several hours to reach anyone by phone to help. STAY AWAY! Do NOT send your loved one here. The nurses are bottom of the barrel, with no empathy for patients.