Provision Living

This is a nice place. When our loved one was first there, I went and did a virtual tour. There wasn't a lot to see on the virtual tour. The staff communication is good. They call with any concerns they have with my loved one. This community is a close location for me. The initial communication from the administrative team didn't hold up their promises. I feel lied to, and disappointed.

I was not impressed with this community when mom lived there about a year ago. The director of the community was not very helpful. They would not follow the order the doctor recommended for her care. The community was brand new and beautiful. I would recommend looking at this community as things may have changed since she lived there.

My loved one is currently a resident at Oak Pointe of Carthage. The move in process was very easy and management was very accommodating. The housekeeping does a good job. The friendliness and the staff are both great. The food is okay. However, I am moving my loved one to a new facility soon. Her new facility offers activities from 10am to 8pm and will be a better fit for her. This facility is good, it's just not a good fit for my loved one.

My mother has resided here close to 2 years. We chose this facility for the promise of graduated care that we were assured would be available as she aged and her needs increased. Things went well while Mother was relatively independent, designated as “Level one”. We’ll now she’s “level 4” and the care she’s receiving is not reflective of that. Plan to have a family member present at least 16 hours a day to supplement your loved ones needs because the staff is overwhelmed, overworked, and under trained. The people passing meds are trained on the job and have minimal competence to be administrating drugs. Off shifts(nights weekends and holidays) are a real challenge. Skeletal crew and no resources to address problems that arise. This place is very high priced and not meeting expectations. The staff turnover is a problem. Always new faces. I issued a complaint with the regional corporate operational VP and was assured they were working to fix the problems. Time will tell.

If you put your loved one here please visit them regularly. They have a record of overmedicating patients, staff turnover is so bad that one poor nurse has to watch an entire floor at night and the aides sleep at night instead of checking on people. I pulled my loved one out after five months of complaining, a final fall that led to loved ones shifting to death and still overmedicating after 4 months. Facility staff are fine but care is very low and scary. Oh they don’t like ongoing complaints or you will get put out! They find a reason not to keep your loved one. Glad I did! After the last fall, loved one could not eat solids anymore, forgot how to walk and barely talked. They don’t take falls seriously and will say “everyone is a fall risk”.

It's not ideal for those who have a loved one who has dementia yet is younger than 60. They don't have a staff that is educated on specific types of dementia. Communication can be very difficult. When looking at costs, be very specific to find out what exactly they are including. The front people are very nice. But the staff who are there in the evenings are not very friendly at all. However, there is one shift manager who is really nice. The executive chef is really nice as well. My loved one does not like the food, but they try really hard. They just don't have ethnic types of foods that we're used to, but they're willing to listen to your suggestions. Because of Covid, they have been understaffed, and unfortunately many of the residents have had to endure sitting in their own waste. And you could smell it in the hallway at an overpowering level. Sometimes they would leave the garbage sitting out in the hallway for quite a while as well.

I was not impressed with the tour. My entire tour was 12 minutes. There were no rooms shown during this process.

My loved one was there for a very short stay because they simply were not able to provide the level of care that he needed or handle dementia-related behaviors. I think their heart was in the right place. They were just understaffed. And I'm not sure that the staff was well versed in how to take care of people with confusion and dementia. Memory care in that facility was a big overstatement.

Provision Living is not as amazing as the sales director and other management present it to be. The nursing staff is so overworked/short staffed that your loved one will NOT be receiving the care that they deserve/are paying for. The executive director and director of nursing are incompetent and truly do not care what happens to your loved one they are simply there for a paycheck. Once it hits 5pm they sprint out of the building. The only reliable, caring staff of Provision Living have left, due to the lack of support from the executive director. They are unable to keep staff. Yes — the building is nice because it’s new but there is not enough housekeepers to ensure that the facility is getting cleaned properly. The turnover rate of staff is so absurd that it would make me genuinely nervous to recommend this place for anyone. I suggest looking elsewhere when searching for a place for your loved one.

Provision Living at Forest Hills is not as it appears aesthetically. Provision Living is managed by a Missouri company, and all decisions are made out of the corporate office. The in-house, management “team” is inexperienced, 9-5 workers with a corporate mentality. All seems to be done for appearance sake, and not for the good of the residents. There are so many inconsistencies, and very little, if any, follow-through. The activities are sometimes held, sometimes not, with lack of communication to the residents. They promised outside activities on the bus, but not all who sign up can fit on the bus, so they cannot go. This community is best fit for those who are independent. If your loved one needs help, do not look at this community for your loved one or yourself. As your loved ones age, and need more assistance, this is not the place for that. The management is reactive, and dont have established systems in place. They seem to be reacting to events as they occur, then they cover their tracks. The head of the nursing is an LPN, who is not competent in her position. The care staff is good, but they are overworked, and understaffed. The building is too big and the care staff has to go from one side of the building, and up and down. It is a bad configuration. Medication management is a problem. There are frequent med errors. Pills are missing, over/under medicating your loved one. There is no sense of urgency nor follow-through. There is favoritism toward certain residents, who basically run the activity times, the dining room eating groups, the outings, and who gets the most attention. The television is DirectTV, and it goes on and off frequently. If you are watching a football game etc, it can cut out for hours. The food is not good. Pork and beans, and soup and bread, and stuffed cheese hotdogs on a croissant, for example in one week, are not heart-healthy choices for the older population. Many basic food items run out- for instance, no lettuce for a week, no chicken breast, not many fresh fruits or vegatables. The wait in the dining room can be up to 45 for the food to be served. The dining room is extremely cold, as is the food many of the times. Residents are tired of complaining, and have waited so long for their food, that they are hungry. The management is the problem. They are condescending, and act as though you are a bother to them. They are trying to make a presence in the community, but are forgetting that the paying residents, who have physical and mental needs are their main income source, and responsibility. This place has only been open for going on 7-months, and you should be aware that it is not as it appears. They put on a great facade for the community. Be very thorough in your search for your loved-ones. They are great at “selling”, but what they are selling is not the reality. The residents are afraid to speak up because of fear of retaliation. Most bring things up to the staff, but nothing changes, so they keep quiet. They will kick your loved one out for any reason. One such beautiful 91-year-old person was kicked out after four-months of being at Provision Livind. It was heartbreaking. Looking for a place for your loved one is not an easy task. Even though we asked the right questions, the answers given by the Provision Living sales people were very well scripted. Please take this review with some merit, and be cautious. Your loved one’s care is of utmost importance, and tread lightly if you are thinking about moving them into Provision Living Forest Hills. Things aren’t always as they seem.

High turnover in mgmt and staff. Staff not well trained. Lots of promises, little follow up. It looks very nice, lip stick on a pig. Very expensive for Less than avg level of care

My loved one was previously a resident at Provision Living of Forest Hills and the overall experience was terrible. I was very disappointed with this facility. There was too much staff turnover. The sales person was terminated the day that my loved one moved in. The head nurse said that she was there for the long haul and then quit a short time later. The caregivers need to be trained. They mixed up pills several times, including other residents' pills being left in my loved one's room. Also, my loved one would have to wait an hour or two to get help with the bathroom. The caregivers also were not trained on using a belt for moving a patient. It was a disappointing experience.

This place is where we mistakenly placed my father in the Spring of 2023. They continuously left him without his 2 promised showers per week -letting him on numerous occasions go for 10 even 15 days without showers. The dining staff cannot wait to get out of there at night so if your loved one doesn't arrive at the opening hour (even though it is open for two hours) they will be given cold soup and a cold sandwich. The ladies here could not get his medication correct for anything and his blood thinners were not even re-ordered when they ran out. I guess they just hoped he wouldn't stroke out. Videos coming soon to YouTube of this horrendous nightmare. We contacted our state representative as well. If you Google them you will find horrendous reviews from former staff that also claim "[name removed]" and company are not good managers. Don't get me started on [name removed] the LPN in charge of the nursing. They lie through their teeth regarding his care.

They changed management and I thought they would be better this time around, and they were close to my location.They were abusive and I had to move my loved one.

When my mom was first placed in this facility everything was great. Then the COVID virus hit hard. My mom survived it well. She was asymptomatic. I wasn't allowed to see how she was in her room. I worked many years in similar facilities. I knew that this company was going from a 5 star rating to a 1star. My mom went "downhill after her first major fall.". I was allowed to spend special time with her during her hospital visits. The last time I was with her during hospice time, she had dry rotting teeth and broken down skin from not receiving the needed 2 hour monitoring care. Yes. There were caregivers that were excellent when they were there for my mom. I still pray for and to my mom hoping that she is at peace and that the pain has left her.

My parents were in rm [removed]. Every week was a battle from diesel fumes building in room [removed] from the generator outside the window and management did nothing to make them more comfortable but that was not the worse thing. We couldn’t count on Provisions being there for us in our time of need. My Mom fell and broke her hip, had surgery went thru rehab at a different facility and was walking 50 to 100 ft. Mom was released, you would think she would just go back to her home at Provisions but that was not the case. Provisions gave us an ultimatum either we bring in full time skilled nursing care or hospice or she wasn’t allowed to come back. I don’t think anyone should be able to give an ultimatum like that. The facility is not set up to take care of much beyond everyday living & medication. Read the fine print. Please consider this when picking a place for your family, know their needs and understand the facilities limitations. My Mom died 3 days after returning. Management is the problem.

The ladies at the front desk were very friendly, it was nice to talk with them. I can't say that there was anything we liked about the place other than it was new and looked nice. The care was terrible. My dad was dropped and was sent to the hospital 3 times in the five months he was there. Our families experience was not good so I would not recommend Provision Living to care for a loved one

My loved one was a resident at Provision Living of Forest Hills. The staff turnover was high. The Sales Director was gone the same day as when my loved one moved in. The Director of Nursing assured us that she wasn't going anywhere, but she was gone two months later. The Aides and Assistants came and went. The staff was not trained properly. Management was very poor. My loved one said that the food was awful. I would not recommend this facility to others.

Pretty place! Promise you the world of best, but only on Sunday afternoon when guess come to visit. If you needed staff you had to look for them. My loved one was not showered, dressed properly, hair a tangled mess, just left in bed 90% of the day. I could only speak to the medical care by appointment. I do not and would not recommend this facility to anyone.

My loved one has been there over a year under Provision's care/lack of care. Be aware, the staff is constantly turning over. Many employees simple walk off the job/including Director of bldg, resident assistants, marketing agent, administrative assistant, chefs. Their solution is to bring in temporary help from their "corporate office." Leading to poor management. I've reached out to corporate about getting rate increases without 30 day notice that is required in resident admission packet. The latest is a "late charge" for not paying the increase, even though I was not notified of price increase in timely manner. In visiting at lunch time yesterday, I got to see lunch being served. It consisted of a small white roll, a scoop of mashed Potatoes, and a scoop of corn...That was all that was on their plates!!!! My loved one hasn't had a shower in over a week; I had to take him to Dr's appt smelling of body odor, and with greasy hair, and dirty shirt. Enough said!