Claremont Retirement Management Services

Ambience was quite institutional

Avoid placing your precious loved one here. There are better options out there. Your loved one deserves so much more!

Advising families to seek another place for your loved ones! These are their "Golden Years" and to have them here would be "Negative Years."

Worst place to put your loved one. My mom was healthy and weighed 125 lbs within 4 months she was 98 lbs and we had to put her on hospice. She passed within a few weeks after that. Paying [removed] a month for assisted living. This place does not contact family nor do they care what the residents do. [name removed] the director lies all the time. If you want your loved one taken care of DO NOT let them live at inglenook. The place is old and dirty

I was not impressed with this community. When we go here the person that was supposed to tour was not there. They called around and could not find the person and the front desk lady had to do the tour. We asked her how much the rate was and she was not able to give exact information. the person that was supposed to meet with us followed up a week later and we had already made a decision.

This place is horrible. Rooms are broken down and have cockroaches. Food is horrible and you have to eat when told. You lose all independence. The staff will not help and will demean your loved one. Please do not leave your family there. You will regret it.

My biggest regret is leaving my parent there. The pictures are nothing like reality. The rooms are broken down and have cockroaches. The cabinets and drawers are broken and don't work. The heater and A/C never work. The food options are very limited and you starve if you don't like it or don't feel like eating when told to. They don't follow needs such as soft foods or help cutting things. If you are not independent, you will suffer. They do not want to help people and will make it known. They don't answer the call button for hours. They won't help with mobility issues, so your family member will sit there helpless. They ridicule, mock, and demean residents and then try to convince the family that their family member is old and senile. The medicines are not administered properly, if at all, and medicines go missing regularly. Maybe this facility is okay for independent people, but if they need any assistance, please do not leave your loved one there.

Apartments are way too small and geared toward people that need care rather than people that are totally independent.

Some of the reviews are questionable and seem contrived (4 reviews on 12-3-2018, each with 4 stars). This place is very dated and worn out. Failed attempts to update apartments have resulted in layers upon layers of institutional white paint covering old dark wood doors and baseboards, topped off with popcorn ceilings. The management has zero clue who lives in the facility and the Executive Director comes out of her office just long enough to go to the kitchen. The direct care staff are sweet and try hard, but are poorly managed by the LPN who wants nothing more than to catch the staff or residents doing something wrong. We find the atmosphere tense and unwelcoming. The activities are sad, dull and lacking. No stimulation of brains and no organized activities run by an activity director (there is an office for an activity director, but the door is closed and lights are always off). The ONE thing this place does right is meals. Generally, the food is tasty, a good variety and the dining experience is enjoyable. Be cautious...the cost is higher than newer and better run places-we were able to move my parent to a much nicer, new place for less money and amazing amenities activities and care! There are lots of hidden fees you get socked with after moving in. The care staff are run ragged and Inglenook will under staff to save money. Things like laundry, trash removal and room cleaning are supposed to be done as part of the cost, but unless you ask, they will not get taken care of. Please, you can do better for your loved one...keep looking. It may mean an inconvenience to move them a bit from Brighton, but this place is NOT worth the convenience!

To close to Downtown

I wanted to find an area that I could give at least 1 star...but there just aren't any. The prices published are very misleading, there are other expenses they have not included and some we didn't find out until after a month of being here. The staff come and go so quick you don't know who they are. Activities are 'self-directed' and the food is hit or miss, although the dining room runs pretty efficiently! Not the best place around by any means...

nice facility, good food. unfortunately poorly administered, inadequate training for activities staff and leadership. Poor communication and follow through. No creativity in activities. Bus for activities breaks down frequently and no backup plan in place so activities limited or cancelled. Complaints have been voiced but no follow through, just lip-service.