Bloom Senior Living

We toured with Bloom at Belfair. This facility was actually my first choice, but they failed to fulfill the contract that I signed and refunded my money.

We didn’t really care for Bloom at German Church. The staff and everything was fine. We just didn’t care for the set-up. Outdoors, right out front, there’s a pond with geese that frequent it, and consequently there's lots of goose poop.

The tour itself was great. But their community was significantly less active than the place we chose There was no one walking around, and no one in the eating area. It was just very empty. And it did not sell my loved one on making the move to assisted living.

poor upkeep poor communications poor staffing

During the week is pretty good, but the care crew on the weekends was subpar. Appearance-wise, it seemed to be clean and a good facility for as small as it was. Cost was a main reason why we left. They got us in at one rate, and then bumped us up a care level as soon as we moved our loved one in.

The rooms were small and it felt it wouldn't be sufficient for our loved ones.

Our experience with this community was good until COVID since we weren't able to visit our loved one. The staff members were very good. Our loved one enjoyed the bible study. We would recommend this community to a family or friend.

The rating might be unfair as we really didn’t get to see the facility first hand . However a video tour was sent to us. We felt the facility was very Outdated, but from what we could see clean. Several interesting items like an ice cream pallor and a vintage Ny taxi cab were displayed inside the facility along with a fountain in the atrium entrance with an expansive staircase behind it ??? Maybe it’s us but stairs and older people usually don’t mix well. [Name removed] the community relations manager was lovely and very helpful.

I had a good tour of this community. It is a nice place. From what I saw the community looked great, and everything appeared to be well maintained. The staff I met was kind and friendly. It was a good experience, but it wasn't the place for my mother and her needs.

Having been in the hospitality industry for many years, I must say the the menu planning, presentation and service were not up to par. Meals are something that these folks who live there permanently look forward to, but they kingda don't. The wate staff needs to be retrained. The chef need more large party training. The service staff for the most part are pleasant. However, their ability to serve a large dining room is limited by lack of training. The Bloom just took over this property, which was half filled. The facility is now almost fully rented and the larger dining crowd seems daunting to them. The whole dining room experience needs to be improved. The cleanliness in the public areas seems to be fine. The activity young lady is quite good and is open to new ideas.

The staff changes frequently. They are caring... But, the food is terrible! Enlivent corporation, the parent company will not authorize healthy options. They serve the same cheap unhealthy meals over & over again. The clients complain all the time & nothing changes.

I was not to thrilled with how the set up was at this property. I thought that everything was very small and compacted. The floor plan also was a little awkward, how they had the bedrooms, common areas, and dinning room was not impressive. It just was not the right fit for my mother.

Sadly no activities in memory care recently. It's quite sad...the care is not perfect nor is it anywhere. I think the staff is kind. But things are lost, so much down time.

Based on what we experienced at Willow Lake Place, I would not recommend going there if you need even the smallest bit of assistance in care. They do not provide proper care.

Too much like a nursing home with that smell. Only have assisted living and the apartments are very small.

Poor management communication. Low staff to patient ratio. Most of staff good. But some sit around on their phones and don’t help residents like they should. Noisy, too many alarms going off. When they do it takes a long time to shut them down. Lost many items of clothing and personal items in laundry or other patient’s rooms. Not much cooperation in getting them returned.

My brother went to Willow Lake and they had just changed ownership and he felt that it would not be a good idea to move our mom there while there are so many changes going on.

I came to visit this community to possible move it. The staff was nice. The community was clean and maintained. The did have a variety of meals. They offer nice activities. I would suggest families to see this community and get information on is it is what they are looking for when it comes to a loved one.

Junky facility. Stacks of old pallets and garbage bags, rotten pots, old appliances (heat/air units, fridge, etc.), discarded items throw behind the storage units. All visible from patio homes on back wing. Calling card for rats, snakes, strays. Needs a good clean up. Pictures available to support this review.

A family member has lived here for a couple of years. They are short-staffed and now need staffing from other sources other than regular employees.