A Place for Mom
Assisted Living
Memory Care
Independent Living
Senior Living

Where the Heart is

410 S Norris St, Burlington, WA 98233

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Where the Heart is community exterior
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street view of Where the Heart is
anonymous - Loved one of resident/client
5.0
Would recommend

For our situation, our loved ones both have different problems and Where the Heart is best facilitates them both without having to place them in two separate facilities. They have not been here long, but based off of the experience so far, we would recommend the facility to others,... Read more

Read all reviews

About the facility Where the Heart is

Where The Heart Is has been designed as four assisted-living communities within one building. Each community has its own living room for visiting, television viewing or just relaxing, and a dining room where three meals are served each day. The library serves as a place for activities like a game of cards, reading or bible study.

The layout of each community encourages social interaction and fosters better relationships. Our staff is more aware of activity levels and has a greater opportunity to get to know each resident.

It makes sense. If a resident need only step outside their door for a bite to eat or for a game of cards they are likely to participate. If they have to walk down a long hallway or leave their floor to take part, they may not choose to do it as easily.

Our staff is chosen for their experience, ability and flair for interaction between residents and co-workers. The concept of customer service from yesteryear can be found at Where The Heart Is.

The Cottage is specifically designed for high functioning residents with Alzheimer's or Dementia. The goal of the Cottage is to maintain a more active role in the early stages...

Read More

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Where the Heart is is a community within Frontier Management, LLC properties. See all Frontier Management, LLC communities.

Pricing for Where the Heart is

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Toursat Where the Heart is

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26
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Mon
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Amenities at Where the Heart is

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Vegan

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units

Facility Amenities

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Transportation at Cost

Pets

Weight limit 16-20lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Indoor Atrium

Recreational areas

Movie or Theater Room
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community

Languages spoken

English
Filipino
Spanish

Activities

Devotional Activities On-Site
Visiting Chaplain or Priest
Visiting Rabbi
Protestant Services

Reviews

for Where the Heart is
4.6(32 reviews)
Write a Review
Cleanliness

4.7

Friendliness

4.6

Meals & Dining

3.6

Care Services

4.6

Activities

4.5

Staff

4.8

Value for Cost

4.4

Overall Experience
23
7
1
1
0
Date Submitted
2
5
8
Reviewer
0
29
3
0
Care Received
6
26
1-20 of 32 reviews
Sort by

5.0
anonymous - Loved one of resident/client
Assisted Living
November 28, 2022
Verified Review
Would recommend

For our situation, our loved ones both have different problems and Where the Heart is best facilitates them both without having to place them in two separate facilities. They have not been here long, but based off of the experience so far, we would recommend the facility to others,

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

3

Staff

5

Value for Cost

4

Response from Where the Heart is

November 29, 2022

Hi there, Thank you for your kind words. We are happy to hear your loved one is feeling cared for and comfortable at Where The Heart Is. We always strive to care for our residents and give them the best quality of life here.


5.0
Marlene B - Loved one of resident/client
Assisted Living
September 27, 2022

To each and everyone: The end of summer party was such a HUGE success!! The food, decorations, music were all so special. Mostly it was the extra love the staff and all the helpers displayed to all of us lucky enough to be invited! Thank you from the bottom of our hearts!

Response from Where the Heart is

September 29, 2022

Hi Marlene, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Where The Heart Is. Thank you so much for taking the time to leave this feedback.


4.0
Candy - Loved one of resident/client
Assisted Living
September 7, 2022
Verified Review
Good fit for loved ones

It's a great place. I appreciate the staff, and the interaction with them. They really do care for the residents. I like the intimacy of the smaller space. The dining room and activities is located in the same building. Overall, they take really good care of my loved ones, inspite of a few challenges with adjusting. It's a much better fit for my loved ones.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

4

Staff

5

Value for Cost

No data collected

Response from Where the Heart is

September 8, 2022

Thank you Candy, for taking time to write a review. We strive to provide excellent care to all our residents. We will share your kind words with our staff.


5.0
A.B. - Loved one of resident/client
Memory Care
June 24, 2022
Verified Review
A place with a heart

The place is comfortable, clean, and the people that work there really do care.


5.0
Billy M - Loved one of resident/client
Memory Care
March 31, 2022
Verified Review
Great

I would recommend this community for you or your loved one. The staff were very friendly

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5

Response from Where the Heart is

April 2, 2022

Thank you Billy. Barbara is a joy to get to know. Thank you for letting us care for her.


4.5
Anonymous - Loved one of resident/client
Assisted Living
August 19, 2021
Verified Review
Peace of Mind

I would tell others that the community has been a good experience, and would recommend the community to others. Some of the activities that are available are painting, arts and crafts, exercise, happy hours, and more for the residents to choose from. The food is good most of time for my loved one.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Assisted Living
July 29, 2021
Verified Review
Content with my choice

We chose Where the Heart is because they had availability, I had gotten good reviews from other people, and when I was working with the woman she was helpful and really listened to my mother's story and helped to get mother the best care she could get. They do accept Medicaid as well. For being there as a single person, I think her room size is fine. They do offer shared rooms here as well, which is something we will have to do in the future. I do like that they provide transportation to doctors appointments. It is very helpful. I would recommend to others looking.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

4.5

Activities

No data collected

Staff

5

Value for Cost

4

Response from Where the Heart is

August 5, 2021

Thank you for your review. Please join us for lunch sometime to experience one of our chef's incredible meals. We appreciate you letting us know how things are going.


4.0
anonymous - Loved one of resident/client
Assisted Living
April 29, 2021
Verified Review
Things are looking up and Getting Better. Bottom line, mom is quite happy.

I would recommend it, but make sure you focus on a clear line of communciation with the managment. and staff. At times they seem understaffed, and this could be based on teh Covid issue. I feel like my rating would change if not for Covid. It was good when we moved in, and then took a bit of a nosedive when Covid hit. There was a little breakdown in communication, but it's coming back. But my loved one is very happy oveall. She has commented that the food could be better. They do somnething a little different there, with teh main meal at lunch and lighter meal for dinner. That's taken her some getting used to. She feels it more like a heavy snack than a meal at dinner. As things are opening up, my confidence is being re-established, and that's been good to see.

Cleanliness

4

Friendliness

3

Meals & Dining

2.5

Care Services

4

Activities

4

Staff

4

Value for Cost

3


5.0
John Nagel - Loved one of resident/client
Memory Care
March 19, 2020
Verified Review
Review of Where the Heart Is

Mom lived in retirement communities/assisted living for over 10 years. Where the Heart is was the best of three she lived in. Very nice building and grounds, but the staff and management team were the reason Mom was so happy there. She saved the best for last!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Where the Heart is

March 5, 2021

Your Mom and her kitty have such a special place in our hearts. Her turkey song and apple turkeys are still a hit at Thanksgiving here! We loved her free spirit and her gift with children. We miss you and remember your kindness very fondly. I wish you peace, John, to you and your entire family.


5.0
Donna Anderson - Loved one of resident/client
Memory Care
March 11, 2020
Verified Review
Review of Where the Heart Is

The staff go above and beyond our expectations - they have allowed my mom to help make soups and my father the opportunity to clean out planters, and plant flowers and vegetables. It means the world to both of them. He was allowed to make waffles for the staff.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Where the Heart is

March 18, 2020

Thank you, Donna! We're so glad you appreciate our community at Where the Heart Is and our approach with residents. We love when residents like your father are able to get hands-on with meaningful projects. He's so helpful too :)


5.0
Thalia Sygitowicz - Loved one of resident/client
Memory Care
March 6, 2020
Verified Review
Review of Where the Heart Is

Our mother is so happy here at W. The Heart is. It is a joy to come visit here. The attitude of the residents and staff is superior. Lots of friendly people and smiles here. The staff is happy to be working here and truly has each resident's welfare at heart. Extremely clean and elegant setting.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Where the Heart is

March 18, 2020

Thank you, Thalia! We love having you and your mother as part of our Where the Heart Is community.


5.0
Cori and Dan Hyatt - Loved one of resident/client
Memory Care
March 4, 2020
Verified Review
Review of Where the Heart Is

To all at Where the Heart is Thank you for all you do!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Where the Heart is

March 5, 2021

Thank you Cori and Dan, your love still lives here in our hearts. We appreciate all of your strength and support, and we bid you well.


5.0
Marty - Loved one of resident/client
Memory Care
October 18, 2019
Verified Review
Review of Where the Heart Is

Thank you! You saw to every detail and worked wonders so that Dad could look and feel his best when celebrating his 90th birthday. We all truly had a wonderful weekend celebrating Dad's birthday and the love of family and friends. This phase of Dad's life is blessed because of you and your staff. Thank you for all you do - seen and unseen.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Where the Heart is

October 25, 2019

Thank you so much for your kind words. Your Dad is an absolute pleasure to be around and his 90th birthday was so much fun for everyone involved :)


5.0
Nancy - Loved one of resident/client
Memory Care
October 18, 2019
Verified Review
Review of Where the Heart Is

Thank you so much for all the care you gave my Mom and our family over the last 5 1/2 years. We were pleased with the care of Mom in her final hours. Thank you for everything.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Where the Heart is

October 25, 2019

Thank you for your thoughtful review. We loved the time we were able to spend with your Mom. She was such an important part of our community!


5.0
Linda - Loved one of resident/client
Memory Care
October 18, 2019
Verified Review
Review of Where the Heart Is

You listened, you laughed, you loved. A Big Big hug to all of you! You all helped make the last eight years of my mom's life so very beautiful. I will miss all of you too. WIth fondness.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Where the Heart is

October 25, 2019

Aww, a big hug right back at you! We loved every moment we were able to spend with your mom.


5.0
Nora and Clayton - Loved one of resident/client
Memory Care
October 18, 2019
Verified Review
Review of Where the Heart Is

Thank you for your kindness, generosity and caring. We appreciate all the ways you care for our Dad.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Where the Heart is

October 25, 2019

Thank you for your thoughtful review. We love having your Dad at our community!


5.0
Sue Sigmen - Loved one of resident/client
Memory Care
October 18, 2019
Verified Review
Review of Where the Heart Is

We thank you so much for all you have done personally for us and for our Mom during the time she was living at Where the Heart is. We appreciate everyone who had a part in her care. We were walking down a road we'd never been on before and you helped us over the hills and through the valleys. We will never forget all the love that was shown. With deepest appreciation.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Where the Heart is

October 25, 2019

We loved having your Mom as part of our community. Your words mean so much to me and the team!


5.0
Pete and Bonnie - Loved one of resident/client
Memory Care
October 18, 2019
Verified Review
Review of Where the Heart Is

There are people who come into our lives who are genuinely kind hearted and thoughtful. Appreciating all of you at Where the Heart is so much. Thank you for all you did for Dad.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Where the Heart is

October 25, 2019

Thank you for your kind words!


5.0
Tom and Cindy - Loved one of resident/client
Memory Care
October 18, 2019
Verified Review
Review of Where the Heart Is

Thank you so much for what you all do for Dad. You are the best in our book.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Where the Heart is

October 25, 2019

Aw, thank you! That means a lot to our team :)


5.0
anonymous - Loved one of resident/client
Memory Care
September 19, 2019

My aunt doesn't always like the food. And I'm not sure about the activities because she hasn't started really participating. But the staff is super friendly, and I believe, attentive. I know that she is safe and taken care of.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

4


Viewing 1-20 out of 32 reviews

Neighborhood around Where the Heart is

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Where the Heart is

Where the Heart is offers Studio, 1 Bedroom and Semi-Private. Learn more.

Where the Heart is has received an average review rating of 4.6 based on 32 reviews. See all reviews.

Call (360) 755-8007 to reach a resident at Where the Heart is.

To reach a resident at Where the Heart is call: (360) 755-8007



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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.