Where the Heart is

410 S Norris St, Burlington, WA 98233

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Where the Heart is in google map
street view of Where the Heart is

About the community Where the Heart is

Where The Heart Is has been designed as four assisted-living communities within one building. Each community has its own living room for visiting, television viewing or just relaxing, and a dining room where three meals are served each day. The library serves as a place for activities like a game of cards, reading or bible study.

The layout of each community encourages social interaction and fosters better relationships. Our staff is more aware of activity levels and has a greater opportunity to get to know each resident.

It makes sense. If a resident need only step outside their door for a bite to eat or for a game of cards they are likely to participate. If they have to walk down a long hallway or leave their floor to take part, they may not choose to do it as easily.

Our staff is chosen for their experience, ability and flair for interaction between residents and co-workers. The concept of customer service from yesteryear can be found at Where The Heart Is.

The Cottage is specifically designed for high functioning residents with Alzheimer's or Dementia. The goal of the Cottage is to maintain a more active role in the early stages...

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Senior Living Options Offered

Assisted living
Memory care

Pricing for Where the Heart is

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Where the Heart is

Health Care Services

Diabetic care
Memory care
Incontinence care
Ambulatory care
Medication management

Staffing & ancillary services

Hospice available on-site
Nurse
Physical therapist
Occupational therapist

Meals & Dining

Meals provided
Guest meals
International cuisine
Restaurant style dining

Room Amenities

Wheelchair accessible showers
Bath tubs
Respite or short term stays offered
Wi-fi/high-speed internet
Kitchenette
Ground floor units

Community Amenities

Memory care services

Wander guard or similar system available
Secured community
Designed specifically to accommodate memory loss
Memory care only community

Transporation & parking

Resident parking available
Complimentary transportation
Transportation at cost
Property convenient to public transit

Common areas

Outdoor common areas
Indoor common areas
Indoor atrium
Barber shop

Services

Beautician
Housekeeping
Laundry service / drycleaning

Pets

Cats allowed
Dogs allowed

Languages spoken

Filipino
Spanish

Primary language spoken by staff

English

Recreational areas

Movie or theater room
Piano or organ
Raised garden beds

Activities

Devotional activities on-site
Visiting chaplain or priest
Visiting rabbi
Art classes

Reviews for Where the Heart is

4.5

(27 reviews)

Write a Review

Cleanliness

4.6

Care services

4.5

Staff

4.7

Meals & dining

3.3

Activities

4.6

Value for cost

4.4

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1-20 of 27 reviews
4.5
August 19, 2021
Anonymous - Child of resident/client
Peace of Mind

I would tell others that the community has been a good experience, and would recommend the community to others. Some of the activities that are available are painting, arts and crafts, exercise, happy hours, and more for the residents to choose from. The food is good most of time for my loved one.


5.0
July 29, 2021
anonymous - Child of resident/client
Content with my choice

We chose Where the Heart is because they had availability, I had gotten good reviews from other people, and when I was working with the woman she was helpful and really listened to my mother's story and helped to get mother the best care she could get. They do accept Medicaid as well. For being there as a single person, I think her room size is fine. They do offer shared rooms here as well, which is something we will have to do in the future. I do like that they provide transportation to doctors appointments. It is very helpful. I would recommend to others looking.

Response from Where the Heart is

August 5, 2021

Thank you for your review. Please join us for lunch sometime to experience one of our chef's incredible meals. We appreciate you letting us know how things are going.


4.0
April 29, 2021
anonymous - Child of resident/client
Verified Review
Things are looking up and Getting Better. Bottom line, mom is quite happy.

I would recommend it, but make sure you focus on a clear line of communciation with the managment. and staff. At times they seem understaffed, and this could be based on teh Covid issue. I feel like my rating would change if not for Covid. It was good when we moved in, and then took a bit of a nosedive when Covid hit. There was a little breakdown in communication, but it's coming back. But my loved one is very happy oveall. She has commented that the food could be better. They do somnething a little different there, with teh main meal at lunch and lighter meal for dinner. That's taken her some getting used to. She feels it more like a heavy snack than a meal at dinner. As things are opening up, my confidence is being re-established, and that's been good to see.


5.0
March 19, 2020
John Nagel - Loved one of resident/client
Verified Review
Review of Where the Heart Is

Mom lived in retirement communities/assisted living for over 10 years. Where the Heart is was the best of three she lived in. Very nice building and grounds, but the staff and management team were the reason Mom was so happy there. She saved the best for last!

Response from Where the Heart is

March 5, 2021

Your Mom and her kitty have such a special place in our hearts. Her turkey song and apple turkeys are still a hit at Thanksgiving here! We loved her free spirit and her gift with children. We miss you and remember your kindness very fondly. I wish you peace, John, to you and your entire family.


5.0
March 11, 2020
Donna Anderson - Loved one of resident/client
Verified Review
Review of Where the Heart Is

The staff go above and beyond our expectations - they have allowed my mom to help make soups and my father the opportunity to clean out planters, and plant flowers and vegetables. It means the world to both of them. He was allowed to make waffles for the staff.

Response from Where the Heart is

March 18, 2020

Thank you, Donna! We're so glad you appreciate our community at Where the Heart Is and our approach with residents. We love when residents like your father are able to get hands-on with meaningful projects. He's so helpful too :)


5.0
March 6, 2020
Thalia Sygitowicz - Loved one of resident/client
Verified Review
Review of Where the Heart Is

Our mother is so happy here at W. The Heart is. It is a joy to come visit here. The attitude of the residents and staff is superior. Lots of friendly people and smiles here. The staff is happy to be working here and truly has each resident's welfare at heart. Extremely clean and elegant setting.

Response from Where the Heart is

March 18, 2020

Thank you, Thalia! We love having you and your mother as part of our Where the Heart Is community.


5.0
March 4, 2020
Cori and Dan Hyatt - Loved one of resident/client
Verified Review
Review of Where the Heart Is

To all at Where the Heart is Thank you for all you do!

Response from Where the Heart is

March 5, 2021

Thank you Cori and Dan, your love still lives here in our hearts. We appreciate all of your strength and support, and we bid you well.


5.0
October 18, 2019
Marty - Loved one of resident/client
Verified Review
Review of Where the Heart Is

Thank you! You saw to every detail and worked wonders so that Dad could look and feel his best when celebrating his 90th birthday. We all truly had a wonderful weekend celebrating Dad's birthday and the love of family and friends. This phase of Dad's life is blessed because of you and your staff. Thank you for all you do - seen and unseen.

Response from Where the Heart is

October 25, 2019

Thank you so much for your kind words. Your Dad is an absolute pleasure to be around and his 90th birthday was so much fun for everyone involved :)


5.0
October 18, 2019
Nancy - Loved one of resident/client
Verified Review
Review of Where the Heart Is

Thank you so much for all the care you gave my Mom and our family over the last 5 1/2 years. We were pleased with the care of Mom in her final hours. Thank you for everything.

Response from Where the Heart is

October 25, 2019

Thank you for your thoughtful review. We loved the time we were able to spend with your Mom. She was such an important part of our community!


5.0
October 18, 2019
Linda - Loved one of resident/client
Verified Review
Review of Where the Heart Is

You listened, you laughed, you loved. A Big Big hug to all of you! You all helped make the last eight years of my mom's life so very beautiful. I will miss all of you too. WIth fondness.

Response from Where the Heart is

October 25, 2019

Aww, a big hug right back at you! We loved every moment we were able to spend with your mom.


5.0
October 18, 2019
Nora and Clayton - Loved one of resident/client
Verified Review
Review of Where the Heart Is

Thank you for your kindness, generosity and caring. We appreciate all the ways you care for our Dad.

Response from Where the Heart is

October 25, 2019

Thank you for your thoughtful review. We love having your Dad at our community!


5.0
October 18, 2019
Sue Sigmen - Loved one of resident/client
Verified Review
Review of Where the Heart Is

We thank you so much for all you have done personally for us and for our Mom during the time she was living at Where the Heart is. We appreciate everyone who had a part in her care. We were walking down a road we'd never been on before and you helped us over the hills and through the valleys. We will never forget all the love that was shown. With deepest appreciation.

Response from Where the Heart is

October 25, 2019

We loved having your Mom as part of our community. Your words mean so much to me and the team!


5.0
October 18, 2019
Pete and Bonnie - Loved one of resident/client
Verified Review
Review of Where the Heart Is

There are people who come into our lives who are genuinely kind hearted and thoughtful. Appreciating all of you at Where the Heart is so much. Thank you for all you did for Dad.

Response from Where the Heart is

October 25, 2019

Thank you for your kind words!


5.0
October 18, 2019
Tom and Cindy - Loved one of resident/client
Verified Review
Review of Where the Heart Is

Thank you so much for what you all do for Dad. You are the best in our book.

Response from Where the Heart is

October 25, 2019

Aw, thank you! That means a lot to our team :)


5.0
September 19, 2019
Anonymous - Loved one of resident/client

My aunt doesn't always like the food. And I'm not sure about the activities because she hasn't started really participating. But the staff is super friendly, and I believe, attentive. I know that she is safe and taken care of.


3.0
August 24, 2019
Anonymous - Toured community

Went by without an appointment. Nice place. A bit expensive.


5.0
February 1, 2019
Anonymous - Loved one of resident/client
Very happy family

Where The Heart is staff and nurses is very caring and compassionate to our loving mother. They are very involved in helping her interact in the activities and all events happening for each day. They will come to her room and escort her to these activities. They are always available to assist her for what ever her needs might be. We are always greeted with a friendly hello and a smile when entering the community. We couldn't be more happy to know she is in a safe, warm, clean and secure place, where she is being very well cared for. Thank you Where the Hear Is !


1.5
December 6, 2017
eyeswideopen - Loved one of resident/client
Unacceptable

I had a friend living here for several years. There were many problems during that time with long wait times for assistance, unappetizing and unappealing food. The family spoke with the Administration many times to try to remedy the problems. Food is all processed and comes directly from Sysco Food Corp, nothing is make from scratch. The vegetables generally were of a frozen blend that was overcooked. Everything was served on the same plate, salads, veggies, meats, sauces etc... make it un palatable as dressings and sauces would be mixed together. Bread was placed on top and often became a soggy mess. Our friend had problems with her legs aching in the night, and several times was told she had to stay in bed for several hours after she requested to be gotten up, as she was in pain. She was unable to get in and out of bed on her own. She also needed help getting off of the toilet, and many times had to get off herself, taking a chance of a fall, and sitting with her pants down in her wheel chair until she could finally get assistance. Many times there were water temperature problems so she was unable to be showered. While many in the staff are kind, the overall care was unacceptable, and my friend was forced to find a new assisted living facility to better serve her.

Response from Where the Heart is

December 10, 2017

Thank you for taking the time to bring this to our attention. We can assure you that what you have described does not live up to the standards that we have set for ourselves. Please contact Letitia London directly at [removed] so we can have a better understanding of these issues that you have brought to our attention.


5.0
October 13, 2017
Anonymous - Loved one of resident/client

All of the staff from the caregivers all the way up to the administration are very [hands-on]. I've been greeted at the door by the administrator. She has an open door policy. I've been served lunch by the resident care coordinator. All the staff help each other to care for the residents. I love the set up and the homey feel of the pods. It has been easy for my loved one to find her way around.


4.0
December 7, 2016
Anonymous - Loved one of resident/client
Verified Review
Comfortable Living!!

I have not seen anything that I really do not like at this community. I really like how involved the staff are in the residents care. They make sure to keep my mother throughout the day with different activities and events as well as always keeping a close eye on her to make sure she is doing okay. The cleanliness of the facility is pristine , it always has a fresh smell in the building which is rare since we do not have many. I would recommend this place to anyone looking into an assisted living.

Response from Where the Heart is

December 20, 2016

Thank you for leaving this detailed feedback about your mother's experience with Where The Heart Is. You really made our day today.


Neighborhood around Where the Heart is

See what the neighborhood has to offer and what’s nearby:

Where the Heart is in google map

Frequently Asked Questions about Where the Heart is

Where the Heart is offers Studio, 1 Bedroom and Semi-Private. Learn more.

Where the Heart is has received an average review rating of 4.5 based on 27 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.