Where the Heart is

I would tell others that the community has been a good experience, and would recommend the community to others. Some of the activities that are available are painting, arts and crafts, exercise, happy hours, and more for the residents to choose from. The food is good most of time for my loved one.

We chose Where the Heart is because they had availability, I had gotten good reviews from other people, and when I was working with the woman she was helpful and really listened to my mother's story and helped to get mother the best care she could get. They do accept Medicaid as well. For being there as a single person, I think her room size is fine. They do offer shared rooms here as well, which is something we will have to do in the future. I do like that they provide transportation to doctors appointments. It is very helpful. I would recommend to others looking.

I would recommend it, but make sure you focus on a clear line of communciation with the managment. and staff. At times they seem understaffed, and this could be based on teh Covid issue. I feel like my rating would change if not for Covid. It was good when we moved in, and then took a bit of a nosedive when Covid hit. There was a little breakdown in communication, but it's coming back. But my loved one is very happy oveall. She has commented that the food could be better. They do somnething a little different there, with teh main meal at lunch and lighter meal for dinner. That's taken her some getting used to. She feels it more like a heavy snack than a meal at dinner. As things are opening up, my confidence is being re-established, and that's been good to see.

Mom lived in retirement communities/assisted living for over 10 years. Where the Heart is was the best of three she lived in. Very nice building and grounds, but the staff and management team were the reason Mom was so happy there. She saved the best for last!

The staff go above and beyond our expectations - they have allowed my mom to help make soups and my father the opportunity to clean out planters, and plant flowers and vegetables. It means the world to both of them. He was allowed to make waffles for the staff.

Our mother is so happy here at W. The Heart is. It is a joy to come visit here. The attitude of the residents and staff is superior. Lots of friendly people and smiles here. The staff is happy to be working here and truly has each resident's welfare at heart. Extremely clean and elegant setting.

To all at Where the Heart is Thank you for all you do!

Thank you! You saw to every detail and worked wonders so that Dad could look and feel his best when celebrating his 90th birthday. We all truly had a wonderful weekend celebrating Dad's birthday and the love of family and friends. This phase of Dad's life is blessed because of you and your staff. Thank you for all you do - seen and unseen.

Thank you so much for all the care you gave my Mom and our family over the last 5 1/2 years. We were pleased with the care of Mom in her final hours. Thank you for everything.

You listened, you laughed, you loved. A Big Big hug to all of you! You all helped make the last eight years of my mom's life so very beautiful. I will miss all of you too. WIth fondness.

Thank you for your kindness, generosity and caring. We appreciate all the ways you care for our Dad.

We thank you so much for all you have done personally for us and for our Mom during the time she was living at Where the Heart is. We appreciate everyone who had a part in her care. We were walking down a road we'd never been on before and you helped us over the hills and through the valleys. We will never forget all the love that was shown. With deepest appreciation.

There are people who come into our lives who are genuinely kind hearted and thoughtful. Appreciating all of you at Where the Heart is so much. Thank you for all you did for Dad.

Thank you so much for what you all do for Dad. You are the best in our book.

My aunt doesn't always like the food. And I'm not sure about the activities because she hasn't started really participating. But the staff is super friendly, and I believe, attentive. I know that she is safe and taken care of.

Went by without an appointment. Nice place. A bit expensive.

Where The Heart is staff and nurses is very caring and compassionate to our loving mother. They are very involved in helping her interact in the activities and all events happening for each day. They will come to her room and escort her to these activities. They are always available to assist her for what ever her needs might be. We are always greeted with a friendly hello and a smile when entering the community. We couldn't be more happy to know she is in a safe, warm, clean and secure place, where she is being very well cared for. Thank you Where the Hear Is !

I had a friend living here for several years. There were many problems during that time with long wait times for assistance, unappetizing and unappealing food. The family spoke with the Administration many times to try to remedy the problems. Food is all processed and comes directly from Sysco Food Corp, nothing is make from scratch. The vegetables generally were of a frozen blend that was overcooked. Everything was served on the same plate, salads, veggies, meats, sauces etc... make it un palatable as dressings and sauces would be mixed together. Bread was placed on top and often became a soggy mess. Our friend had problems with her legs aching in the night, and several times was told she had to stay in bed for several hours after she requested to be gotten up, as she was in pain. She was unable to get in and out of bed on her own. She also needed help getting off of the toilet, and many times had to get off herself, taking a chance of a fall, and sitting with her pants down in her wheel chair until she could finally get assistance. Many times there were water temperature problems so she was unable to be showered. While many in the staff are kind, the overall care was unacceptable, and my friend was forced to find a new assisted living facility to better serve her.

All of the staff from the caregivers all the way up to the administration are very [hands-on]. I've been greeted at the door by the administrator. She has an open door policy. I've been served lunch by the resident care coordinator. All the staff help each other to care for the residents. I love the set up and the homey feel of the pods. It has been easy for my loved one to find her way around.

I have not seen anything that I really do not like at this community. I really like how involved the staff are in the residents care. They make sure to keep my mother throughout the day with different activities and events as well as always keeping a close eye on her to make sure she is doing okay. The cleanliness of the facility is pristine , it always has a fresh smell in the building which is rare since we do not have many. I would recommend this place to anyone looking into an assisted living.