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Where the Heart is

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410 S Norris St, Burlington, WA 98233

9.5
Review score
44 reviews
Add review
9.5
Review score
44 reviews
5 star
71%
4 star
23%
3 star
2%
2 star
2%
1 star
2%
See all reviews
8.0
Review score
3072 reviews
114 facilities
For pricing & availability:
(866) 374-4058
Where the Heart is
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Where the Heart is community exterior
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Anonymous
-
Family/friend
5.0
Thank you
Thank you for the beautiful flower arrangement. It helped make our celebration even more special. It was a beautiful day filled with flowers, people, kind words and memories. [name removed] thank you for joining us. Thank you for all the wonderful care.

About the facility
Where the Heart is

Where The Heart Is has been designed as four assisted-living communities within one building. Each community has its own living room for visiting, television viewing or just relaxing, and a dining room where three meals are served each day. The library serves as a place for activities like a game of cards, reading or bible study.

The layout of each community encourages social interaction and fosters better relationships. Our staff is more aware of activity levels and has a greater opportunity to get to know each resident.

It makes sense. If a resident need only step outside their door for a bite to eat or for a game of cards they are likely to participate. If they have to walk down a long hallway or leave their floor to take part, they may not choose to do it as easily.

Our staff is chosen for their experience, ability and flair for interaction between residents and co-workers. The concept of customer service from yesteryear can be found at Where The Heart Is.

The Cottage is specifically designed for high functioning residents with Alzheimer's or Dementia. The goal of the Cottage is to maintain a more active role in the early stages...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for Where the Heart is

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at Where the Heart is

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Where the Heart is community exterior
Where the Heart is

410 S Norris St, Burlington, WA 98233

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9.5
Review score
44 reviews
9.5
Review score
44 reviews
5 star
71%
4 star
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8.5
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Independent Living

Amenities
at Where the Heart is

Healthcare Services

  • Memory Care
  • Medication Management
  • Staffing & Ancillary Services
  • Diabetic Care
  • Incontinence Care
  • High Acuity Care
  • Non-Ambulatory Care

Meals & Dining

  • Special Dining Programs
  • Pureed Meals
  • Room Service
  • International Cuisine
  • Restaurant Style Dining
  • Low / No Sodium
  • No Sugar
  • Meals Provided
  • Gluten-free
  • Guest Meals
  • Vegan
  • Vegetarian

Room Amenities

  • Cable or Satellite TV
  • Kitchenette
  • Ground Floor Units
  • Garden View
  • Wi-Fi/high-speed internet
  • Air Conditioned
  • Bath Tubs
  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Private patio, deck, or balcony

Community Amenities

Transportation & parking

  • Property Convenient to Public Transit
  • Resident Parking Available
  • Uncovered Parking
  • Transportation at Cost
  • Complimentary Transportation

Pets

  • Weight Limit (lbs)
  • Dogs Allowed
  • Cats Allowed

Common areas

  • TV Lounge
  • Indoor Atrium
  • Library
  • Indoor Common Areas
  • Outside Patio
  • Computer or Media Center
  • Outdoor Common Areas
  • Butterfly garden / Hummingbird garden
  • Private Bath
  • Central Fireplace
  • Beauty Salon
  • Barber Shop

Recreational areas

  • Raised Garden Beds
  • Movie or Theater Room
  • Arts and Crafts Center
  • Piano or Organ

Services

  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • Spanish
  • Filipino
  • English

Activities

  • Community Service Organizations
  • Pet-focused Programs
  • Visiting Chaplain or Priest
  • Visiting Rabbi
  • Christian Services
  • Devotional Activities On-Site
  • Current Events Club
  • Intergenerational Programs
  • Gardening Club
  • Quilting or Sewing Club
  • Stretching Classes
  • Reminiscence Programs
  • Yoga / Chair Yoga
  • Art Classes
  • Holiday Parties
  • Dances
  • Cooking Club
  • Activities On-site
  • Live Dance or Theater Performances
  • Light Therapy Programs
  • Day Trips and Outings
  • Happy Hour
  • Montessori Programs
  • Sensory-based Programs
  • Birthday Parties
  • Protestant Services
  • Activities Off-site
  • Live Musical Performances
  • Educational Speakers / Life Long Learning
  • Walking Club
  • Trivia Games
  • Community Service Programs
  • Karaoke
  • Cards / Pinochle Club
  • Qi Gong
  • Tai Chi
  • Bible Study Group
  • Wii Bowling
  • Cooking Classes
  • Brain fitness / Dakim
  • BBQs or Picnics
  • Wine Tasting
  • Men's Club

Reviews

for Where the Heart is

9.5Review score44 reviews
9.5
Review score
44 reviews
5 star
71%
4 star
23%
3 star
2%
2 star
2%
1 star
2%
Frontier Senior Living
8
Review score3072 reviews114 communities
Write a review
A Place for Mom has scored Where the Heart is with 9.5 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, Where the Heart is has 44 reviews with an average "overall experience" of 4.5 out of 5.
Overall Rating
4.5
Cleanliness
4.6
Friendliness
4.6
Care Services
4.5
Staff
4.6
Meals & Dining
4.0
Activities
4.4
Value for Cost
4.5
A Place for Mom has scored Where the Heart is with 9.5 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, Where the Heart is has 44 reviews with an average "overall experience" of 4.5 out of 5.
Parent company
Frontier Senior Living
8
Review score3072 reviews114 communities
Logo for Frontier Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 44 reviews
Anonymous - Toured community
Assisted Living
March 19, 2024
5.0
Thank you
I hope you and your family had a nice holiday time. I wanted to thank you for your time spent with me nd my mom! I appreciate it again. Thank you for being so wonderful to us in our search for new place for our mom to live.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
March 19, 2024
5.0
Thank you
Thank you for the beautiful flower arrangement. It helped make our celebration even more special. It was a beautiful day filled with flowers, people, kind words and memories. [name removed] thank you for joining us. Thank you for all the wonderful care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Deanne W - Family/friend
Assisted Living
January 19, 2024
5.0
Thank you
To all the staff at Where the Heart Is, thank you for loving and dedicating service and care for our mom with the warmest wishes.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Where the Heart is
January 20, 2024
Hi Deanne, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Where The Heart Is. Thank you so much for taking the time to leave this feedback.
Karen B - Family/friend
Assisted Living
January 18, 2024
5.0
Thank you
We are so grateful and thankful that our mom has made Where the Heart is her home. She is comfortable and feels a part of your community now. Thank you and all of the people you work with for all the love and care you are providing. It's not easy to grow old and to move to a new place after losing a spouse but you have made the transition a great one for our mom.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Where the Heart is
January 19, 2024
Hi Karen, Thank you for your kind words. We are happy to hear your mom is feeling cared for and comfortable at Where The Heart Is. We always strive to care for our residents and give them the best quality of life here.
Stan C - Family/friend
Assisted Living
January 11, 2024
5.0
A very homey place
After looking at the different options for assisted living, Where The Heart Is was the clear winner. It looks more like a comfortable home than a nursing facility and the staff has been top notch! They were will to work with us and be flexible where we needed them to be flexible. My mom is very happy with her room, the food and all of the activities. All of the aids treat her like she was their own mother and they spend the time needed to build a relationship with her. I’m really glad we found this place and would recommend it to anyone.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Where the Heart is
January 19, 2024
Hi Stan, Thank you for your kind words. We are happy to hear your loved one is feeling cared for and comfortable at Where The Heart Is. We always strive to care for our residents and give them the best quality of life here.
Anonymous - Family/friend
Assisted Living
January 11, 2024
5.0
Thank you!
Thank you for all you do! Merry Christmas & Happy New Year!
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Response from Where the Heart is
January 12, 2024
Hi there, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Where The Heart Is. Thank you so much for taking the time to leave this feedback.
Anonymous - Family/friend
Assisted Living
January 4, 2024
4.0
Had heard such good things about the facility. It was the only place that she would would agree to move in. A bit disappointing especially with the food. Too spicy, too much pepper, menu plan is very interesting at best. Prefers to eat in her room but facility is not happy about that.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
2
Activities
4
Value for Cost
4
Response from Where the Heart is
February 6, 2024
Hello there, We are sorry you feel that way. We pride ourselves on providing high quality care and feedback like this helps us improve. We would like to learn more about your concerns. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com to discuss this further. Thank you.
Deanne W - Family/friend
Assisted Living
December 27, 2023
4.0
The name fits, this is a community with a heart and care for our mom. The staff are wonderful and truly have a heart for the elderly.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
4
Response from Where the Heart is
January 10, 2024
Hi Deanne, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Where The Heart Is. Thank you so much for taking the time to leave this feedback.
Trevor T - Industry reviewer
Assisted Living
December 17, 2023
5.0
Impressed
Very well maintained, great staff, some of which have worked here for 20 years or more. They genuinely care for the residents and their needs. Family atmosphere that I told my loved ones about, since we’re looking for assisted living facilities also.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
Response from Where the Heart is
December 20, 2023
Hi Trevor, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Where The Heart Is. Thank you so much for taking the time to leave this feedback.
Travis B - Family/friend
Assisted Living
December 17, 2023
4.0
Most Importantly, My Mom has meaningful community
My Mom has been at Where The Heart Is since March 2023. We selected this facility because of the open-living concept of the floorplan which invites the residents to share more of their waking hours. This has proven to be the very aspect that Mom is most pleased with as she has become very social in recent years. Not only does she enjoy meaningful relationships with other residents, but she would say the same is true of many of the caregivers and therapists who work with her. She loves others deeply and she is loved deeply in return.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
5
Response from Where the Heart is
December 20, 2023
Hi Travis, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Where The Heart Is. Thank you so much for taking the time to leave this feedback.
Matt F - Family/friend
Assisted Living
September 11, 2023
1.0
Terrible
First I would say, if you care about your loved one then don't take them here. I've walked into Mom's room and here are a few situations that I observed. Dirty diaper under her bed covers. Poop on the top and bottom of the toilet seat. Puke in her garbage can and in her bed as she laid in it.. This time went to hospital and was dehydrated. Another time walked in and Mom was laying in her bed moaning in pain. Went to hospital and her body was septic. Urine had been smelling bad for over a week and they never took any actions towards it. Which later I found out that smell in her urine was a yeast infection that led to her body being septic. It turned into an infected kidney. 40 plus days in the hospital. Both times I found her in these situations and had to make them call the ambulance. I can only imagine what would of happened to Mom if I wasn't around. I can tell you the communication between people working the floor and administration is a zero. Terrible administration.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Where the Heart is
September 19, 2023
Hello Matt, Thank you for sharing your experience at our community. Our professional staff aim to provide high quality care to all our residents. We would like to look into this further. If you are willing, please reach out to us at ResidentExperience@frontiermgmt.com.
Anonymous - Family/friend
Memory Care
June 12, 2023
5.0
Verified Review
Recommended
The Marketing Director at Where the Heart is, [name removed], was amazing and so helpful with getting my mother in law into the facility and situated. She has continued to be very helpful, even months after she was moved in, with getting things situated. The housekeeping and the care managers have been wonderful. The activities and the meals and dining are great. I would recommend this facility to family and friends.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Where the Heart is
June 15, 2023
We are so happy to hear you've found our staff to be so helpful! Thank you so much for taking the time to share this feedback for your experience with Where The Heart Is. Your kind words are greatly appreciated. Thanks.
anonymous - Family/friend
Assisted Living
November 28, 2022
5.0
Verified Review
Would recommend
For our situation, our loved ones both have different problems and Where the Heart is best facilitates them both without having to place them in two separate facilities. They have not been here long, but based off of the experience so far, we would recommend the facility to others,
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
4
Response from Where the Heart is
November 29, 2022
Hi there, Thank you for your kind words. We are happy to hear your loved one is feeling cared for and comfortable at Where The Heart Is. We always strive to care for our residents and give them the best quality of life here.
Marlene B - Family/friend
Assisted Living
September 27, 2022
5.0
To each and everyone: The end of summer party was such a HUGE success!! The food, decorations, music were all so special. Mostly it was the extra love the staff and all the helpers displayed to all of us lucky enough to be invited! Thank you from the bottom of our hearts!
Response from Where the Heart is
September 29, 2022
Hi Marlene, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Where The Heart Is. Thank you so much for taking the time to leave this feedback.
Candy - Family/friend
Assisted Living
September 7, 2022
4.0
Verified Review
Good fit for loved ones
It's a great place. I appreciate the staff, and the interaction with them. They really do care for the residents. I like the intimacy of the smaller space. The dining room and activities is located in the same building. Overall, they take really good care of my loved ones, inspite of a few challenges with adjusting. It's a much better fit for my loved ones.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Activities
4
Response from Where the Heart is
September 8, 2022
Thank you Candy, for taking time to write a review. We strive to provide excellent care to all our residents. We will share your kind words with our staff.
A.B. - Family/friend
Memory Care
June 24, 2022
5.0
Verified Review
A place with a heart
The place is comfortable, clean, and the people that work there really do care.
Billy M - Family/friend
Memory Care
March 31, 2022
5.0
Verified Review
Great
I would recommend this community for you or your loved one. The staff were very friendly
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
5
Response from Where the Heart is
April 2, 2022
Thank you Billy. Barbara is a joy to get to know. Thank you for letting us care for her.
Anonymous - Family/friend
Assisted Living
August 19, 2021
4.5
Verified Review
Peace of Mind
I would tell others that the community has been a good experience, and would recommend the community to others. Some of the activities that are available are painting, arts and crafts, exercise, happy hours, and more for the residents to choose from. The food is good most of time for my loved one.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
anonymous - Family/friend
Assisted Living
July 29, 2021
5.0
Verified Review
Content with my choice
We chose Where the Heart is because they had availability, I had gotten good reviews from other people, and when I was working with the woman she was helpful and really listened to my mother's story and helped to get mother the best care she could get. They do accept Medicaid as well. For being there as a single person, I think her room size is fine. They do offer shared rooms here as well, which is something we will have to do in the future. I do like that they provide transportation to doctors appointments. It is very helpful. I would recommend to others looking.
Cleanliness
5
Friendliness
5
Care Services
4.5
Staff
5
Value for Cost
4
Response from Where the Heart is
August 5, 2021
Thank you for your review. Please join us for lunch sometime to experience one of our chef's incredible meals. We appreciate you letting us know how things are going.
anonymous - Family/friend
Assisted Living
April 29, 2021
4.0
Verified Review
Things are looking up and Getting Better. Bottom line, mom is quite happy.
I would recommend it, but make sure you focus on a clear line of communciation with the managment. and staff. At times they seem understaffed, and this could be based on teh Covid issue. I feel like my rating would change if not for Covid. It was good when we moved in, and then took a bit of a nosedive when Covid hit. There was a little breakdown in communication, but it's coming back. But my loved one is very happy oveall. She has commented that the food could be better. They do somnething a little different there, with teh main meal at lunch and lighter meal for dinner. That's taken her some getting used to. She feels it more like a heavy snack than a meal at dinner. As things are opening up, my confidence is being re-established, and that's been good to see.
Cleanliness
4
Friendliness
3
Care Services
4
Staff
4
Meals & Dining
2.5
Activities
4
Value for Cost
3
Viewing 1-20 out of 44 reviews

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around Where the Heart is

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Frequently Asked Questions
about Where the Heart is

Where the Heart is offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Where the Heart is 9.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (360) 755-8007 to reach a resident at Where the Heart is.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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