Westminster Manor

My loved one is currently in the ALF of the Bradenton Westminster Manor. We are very pleased that she is very well taken care of and looked after especially when we are not there. The staff that cares for her is great and shows common ground with each resident on her floor, even the Director of Nursing checks in from time to time for visits to provide one on one comfort. The food is great as well and if she does not feel up to going to the dining room, they will bring meals directly to her to remove the anxiety of having an 'off' day. The dining staff looks out for her as well to make sure she is getting her fruits and salads each day. We sit by the beautiful new pool and hot tub a lot and enjoy the view of this relaxing space right out in 'our' courtyard. A great place to BE!

They health center really needs help. I was a rehab patient there recently and it wasn't what was touted to me by their representative when I was at the hospital looking for a rehab place. They put me in a room with another patient, when I was told there's private rooms and I would get one. My first day there I was told if I needed anything to just use the call button. Well not only did it take more and 40 minutes for someone to answer my call button, the aide came in, turned off my call button, and said they would "be right back". An hour went by before I had to use the call button again to have someone come and help me. Again waiting more and 20-30 minutes before someone came. My questions/concerns regarding my care went unanswered for day's as each person from the nursing staff would say that someone else had the answers. I was told to use the call button if needing to get up for the restroom, so I did. When someone FINALLY answered my call button, they told me until they find out from therapy if they could get me up, to just go in my diaper and they would change me. Totally Unacceptable! My scheduled medications that I'm to take at a certain time in the morning, were NEVER on time. Was told by the nurse that they are taking care of many patients and would get to me as soon as they could. I asked about getting a shower and was told "It's not your(my) shower day". I asked why can't a shower be arranged at any time and again was told "because it's not your shower day". Majority of the aide's that I interacted with were terrible, rude, and difficult to understand as they don't speak to you and talk looking the other way or on their way out the door and not wanting to address my needs. The aide's during the day shift seem to be best, but the evening shift and weekends were HORRIBLE! During the evenings they were loud with each other going down the hall. I was in a room across from a meeting room and majority of the night they would sit for hours in that meeting room on their cell phones and being loud to where I could not sleep. When asked to please keep it down so I could sleep, my request were just ignored. I wonder how/why a facility can run like this......Where is the management? Who's running this facility? How can these aide's just do what they want. Aren't they working to help us that are in need? I feel for the patient's who can't speak up for themselves and what they might be going through. The therapy staff are very friendly but I never knew when they were coming to do therapy, and most of the time I was not ready for therapy when they wanted me. It would have been nice to have a schedule, or knew when they were needing me so I could tell the aide's to have me ready. A positive that I can state is the food was Great compared to the hospital, and always served plenty where I was never hungry.

Westminster has been a wonderful place for my mom! She has a spacious room which is bright and sunny. The food is excellent and all of the staff are very caring and attentive. They provide rides for shopping and doctor appointments and have many activities for the residents to encourage relationship building and support. She feels safe and enjoys the independence she has, knowing support is immediately available if needed.