Vitality Living Upland Park

The only comment I would make is that - at the moment - they are understaffed, and the effect is not necessarily a big problem, but it is apparent. Things like food service being consolidated into a single dining room, things taking longer than they should, etc. But overall, everything seems to be fine, just a little slower than it's supposed to be. The staff is very friendly, and they were very accommodating and helpful when moving in. We had some new furniture delivered directly there before moving in, and they had it waiting in the room for us when we arrived. Despite what I hope are temporary staffing problems causing some slowdowns, I think it's still a good value for the money and would recommend it.

Great folks at Vitality Living Upland Park. There are some growing pains that the facility is going through right now, but things are getting better. I have a duplex. It is nice size for the money. You can't beat it. It is not in the main building. It is in the active 55+ cottage. Amenities offered to residents are good.

My mother is 89 years old. She rented an apartment in the independent living section and many promises were made. There was constant problems with the food services that were promised, she spent three days in her apartment with NO heat in December and no one in the building could fix it or get anyone to come fix, and many other issues with the construction of the vents, doors, and windows. In addition, her dishwasher did not work, they could not figure out why. She asked them to pull it out and they discovered it NEVER HAD AN ELECTRIC CORD to it. She was promised a face to face meeting with someone from corporate on a Tuesday. Never happened. My mother moved, I called and told them the issues and why she was moving. In addition, I requested they not charge her the two months notice, due to all the issues and was promised a call back after they spoke with management that DAY. Never happened. Now, they are trying to collect over $[removed] from my mom. Do not rent from these folks.

They have not been able to give us a schedule for when Physical therapy will come so that we can organize our own physical therapy. We were led to believe that they would use the pure wick system when we got in there but now they absolutely refuse and have not been using the transfer methods that we went there with the belief that they would use and mom has been somewhat injured. The call buttons have not been working and my mom has been left unattended on the toilet for over an hour for three days in a row. We have communicated with the Director and not much has changed. Their call system does not seem to work and off and when I called to try to get help from someone after mom has push the button and not been helped the phone system for the whole building is down and nobody answers at the concierge's desk. There have been some obnoxious and rude staff who have made the experience scary. There is not a good system in to hold the employees culpable there are not enough cameras around for security. The door is hard for a handicap person to open and lock. Feeling pretty sure that their contribution towards my mothers dwindling strength is going to give them an excuse to kick them out and they will keep large down payment. There are lots of ridiculous hidden fees as in if somebody wants to take their food from the cafeteria they charge them [fee removed] even if they are taking the food themselves not having it delivered. My dad has been charged 3 to 4 times the cost of medicine when they charge him from Vitality versus when he has the prescription mailed to him amounting and over [fee removed] a month there are a lot of hidden fees and when they're not doing their job on the front end it doesn't seem worth it. Especially when the call button don't even work.

We chose Vitality Living Upland Park because right when we walked in, my mom felt comfortable. The staff and residents were very welcoming. The apartment sizes are about what you would expect, she has no complaints. Mom is happy here therefore I would absolutely recommend the facility to others.

The Staff goes over and above for their tenants. Every worker knows my father-in-law by name and if they haven't seen him that day, they will go and check on him. It's a new community and we do understand but My father-in-law will like a different menu selection. Above all it's a Great Place for him and he really enjoy living there.

The community is extra fabulous because it is new, and the staff is wonderful. They work great with the residents. The staff communication is excellent with the family, and they make sure the family is involved with the care plan. You can tell they truly care about the residents. The food provided by the community is excellent. There are three meals a day and snacks provided by to the residents. There are choices for the residents as well. The residents can also order off cycle meals in case they were away for appointments at the time of the meal. It is one price for everything, and this is very nice because you don't have to worry about the levels of additional costs. It keeps it simple for budgeting.

We love it here. I like the staff. They do a very good job, although they do have limited staff right now. Our cottage is perfect for us. There are no stairs - everything is all one floor. It has everything we need, and I like that it's new, although over time I've noticed that it looks like the contractor was in a hurry. But anything I tell them about, they take care of right away, which I appreciate.