Victoria Landing ALF

The place is very clean and looks appealing from the outside. Kitchen staff is nice as well and a lot of activities. That’s the good. Unfortunately, the bad is a horrendous nursing staff that is completely disorganized, cannot maintain records or medications, and blatantly doesn’t seem to care. Obviously this is not all staff nurses but a good number due to poor management and no checks and balances. Response times they will tell you are under 15 minutes when a patient hits the call button. This is false on most occasions, response times over an hour or a complete no show is common. How is an elderly person suppose to hold it for an hour after hitting the call button. The nursing management is completely lost and truly doesn’t care for the patient, it’s obviously just a paycheck to them. Had my mom there a short period of time and thank God a spot came open at Zon Beachside. A number of people I used to see at Victoria Landings are now at Zon and I completely understand why. Unfortunate because it could be a good place of the nursing was staffed correctly and managed correctly. Stay clear.

The place is very clean and looks appealing from the outside. Kitchen staff is nice as well and a lot of activities. That’s the good. Unfortunately, the bad is a horrendous nursing staff that is completely disorganized, cannot maintain records or medications, and blatantly doesn’t seem to care. Obviously this is not all staff nurses but a good number due to poor management and no checks and balances. Response times they will tell you are under 15 minutes when a patient hits the call button. This is false on most occasions, response times over an hour or a complete no show is common. How is an elderly person suppose to hold it for an hour after hitting the call button. The nursing management is completely lost and truly doesn’t care for the patient, it’s obviously just a paycheck to them. Had my mom there a short period of time and thank God a spot came open at Zon Beachside. A number of people I used to see at Victoria Landings are now at Zon and I completely understand why. Unfortunate because it could be a good place of the nursing was staffed correctly and managed correctly. Stay clear.

I could tell that this community just had lots of renovations and updated throughout the entire building. Everything looked clean, new, and very updated. However my main concern I had during my visit was the lack of a security system they had in place. It was not very secure for a memory care unit and they are surrounded by large bodies of water.

[Removed] called and thought that Victoria Landing would be too expensive for my Mother in Law to afford and offered a couple of other places to check out.

The facility is always sparkling clean and bright. The staff are always willing to discuss ways to improve their residents' experience. I particularly like the bright dining room and the "pub" next to it. The only negative so far is a lack of timely followup on issues-like not ordering medication as soon as it ran out. We feel our parents have everything they need and we really like Victoria Landing.

Even before we selected Victoria Landing for my In-Laws, the staff was very flexible. My first conversation there was with a resident who has lived there since they opened, and she loves it! It was the best place for my in-laws because of the beautiful location and the caring staff. My in-laws have only been there a couple weeks but they love it there, the residents and staff are friendly. We love it because the staff keeps their eyes open and gets them the help they need whether it is OT or a visit from the doctor. We think this will keep my in-laws young.

Gorgeous direct river views from facility, huge outdoor covered patio, heated pool. Nice clean rooms. Friendly staff.

My mom is very happy here. The staff here is excellent and helpful in many ways. The grounds and the room here are very nice and clean. Alot of activities are offered for everyone. I would recommend this community for a great value with great care for others.

Everything seems to be great here. The staff are helping dad get use to his community. The meals are very excellent, Dad loves it! I think the community id very much clean. I like that there activities available and people here are much more upbeat and lively in the dining room. The communication between new residents, in what is offered and where places are in it, should be better. But I am happy with them and I have already recommended them.

Everything is great. They are loving it and everything is perfect here. I don't have any concerns at all.