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Trustwell Living of Springfield

2451 West White Oaks Drive, Springfield, IL 62704

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anonymous - Resident/client
5.0
Good recommendation

My kids chose Bickford of Springfield because they have a 24 hour around the clock nurse here. I feel that the room sizes are adequate. I enjoy the meals provided, it is good quality food. I do think that we could use more activities. Overall, I would recommend.... Read more

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About the facility Trustwell Living of Springfield

Summary of Trustwell Living of Springfield conveniently located in Springfield, Illinois

At Trustwell Living of Springfield, we offer a plethora of community features. Residents can enjoy regularly scheduled off-site experiences and day trips. Dogs and cats are permitted in resident rooms. Free resident parking is available at our location.

Dining Amenities

We provide occupants with meals throughout the day. We offer specified meal services such as vegetarian food.

On-Site Activities

We have specially curated on-site activities that stimulate both mental and physical well-being.

Outdoor Common Areas

Outdoor common areas are designed with accessibility, flow, and movement for resident mobility.

Indoor Common Areas

Indoor common areas are a nice, quiet place to enjoy the company of fellow residents or just to relax.

Community Attributes at Trustwell Living of Springfield

Living Options and Amenities

We offer wheelchair accessible units. Ground floor units are available. To accommodate our residents, we are fully integrated with WanderGuard capability. Resident units featuring wheelchair accessible showers are available.

Featured Services at Trustwell Living of Springfield

Transportation

Our community provides complimentary transportation services.

Personal Services

We have a beautician conveniently located on-site - residents can easily receive beauty treatments for all occasions. We offer devotional services on-site, so residents can practice or worship in the privacy of our community. Offsite devotional services are offered in...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.

Pricing for Trustwell Living of Springfield

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Trustwell Living of Springfield

Health Care Services

Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Restaurant Style Dining
Vegetarian

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Ground Floor Units

Facility Amenities

Transportation & parking

Resident Parking Available
Complimentary Transportation
Covered Parking
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Computer or Media Center

Recreational areas

Arts and Crafts Center
Game Room
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Bible Study Group
Art Classes

Reviews

for Trustwell Living of Springfield
3.8(22 reviews)
Write a Review

Cleanliness

3.8

Friendliness

3.9

Meals & Dining

3.0

Care Services

3.8

Activities

3.5

Staff

3.5

Value for Cost

3.5

Overall Experience
9
6
4
1
2
Date Submitted
0
0
3
Reviewer
1
12
8
0
Care Received
3
19
1-20 of 22 reviews
Sort by

5.0
anonymous - Resident/client
Assisted Living
April 1, 2021
Verified Review
Good recommendation

My kids chose Bickford of Springfield because they have a 24 hour around the clock nurse here. I feel that the room sizes are adequate. I enjoy the meals provided, it is good quality food. I do think that we could use more activities. Overall, I would recommend.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

3

Staff

5

Value for Cost

4.5


5.0
Michael - Loved one of resident/client
Assisted Living
March 19, 2021
Verified Review
Would Recomend

We're reasonably happy with them. The only thing is, they are sometimes very slow at answering the phone. Other than that communication issue, the staff seem to be reasonably concerned and helpful. Residents have the opportunity to be socially active in the community. It's up to the individual how much so. We found the cost to be competitive.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

No data collected

Value for Cost

4


1.0
Jennifer K - Loved one of resident/client
Assisted Living
December 22, 2020
PLEASE STAY AWAY - TERRIFYING

My grandmother often would not receive her meds. She often only received meds after I would call the director to ask where they were (2-3 hours after they were due). In my grandmother's 2.5 months in this facility, almost every shower was missed (she was scheduled for 2 showers per week). She was only receiving showers when I would reach out to the director. To top this all off, when we moved my grandmother out in November, the facility "lost" all of her meds. We had just had three months of all of her meds filled three weeks prior to her move out. [name removed], their director of nursing confirmed that they could not find any of her medications and that they were just "gone." When I called our doctor's office to explain the situation and request refills, the receptionist's immediate response was, "oh, Bickford, that does not surprise me at all." It is absolutely terrifying to me that this facility is still open. I am absolutely begging you, please stay away.

Cleanliness

1

Friendliness

2

Meals & Dining

1

Care Services

1

Activities

1

Staff

2

Value for Cost

1


5.0
anonymous - Toured community
Independent Living
February 9, 2020

My mom and I were very impressed with [name removed] and the Bickford facilities.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


1.5
anonymous - Loved one of resident/client
Independent Living
November 6, 2018
Look very hard at this facility.

My Mother has been a Resident at Bickford Senior Living for over a year. They always seem to be short of staff (especially on weekends). The meals are sometimes good and a lot of times bad. They offer substitutes on the menu but they are frequently not available. There is a lot of times when no one from the administration is on the property. This seems to be the case on weekends. It does not do any good to call their corporate offices--they do not return your call. I would look at other facilities before placing a loved-one here!

Cleanliness

1.5

Friendliness

4

Care Services

1.5

Activities

2.5

Value for Cost

1.5


5.0
anonymous - Toured community
Independent Living
December 10, 2017

Very good impression. Clean, home-like environment;lots of living space. I wouldn't mind living there myself. Bonus, [Removed] is a niece of my late mother's best friend from high school & is familiar with my dad's old friends as well. Can't get much better than that! Although we are not ready to place Dad at this time, this is where we would like to place him if/when the time comes.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Loved one of resident/client
Independent Living
September 19, 2017
Verified Review
Great Place!!

Both of my parents have recently made the move into this community and so far things are going well for them both. They are getting settled in and adapting into there new living environment that has been the perfect fit for them so far. The staff have been helpful to there needs and I like that the nurses are on top of things when it comes to there health. Overall it has been a pleasant experience and we have been pleased with how things have gone so far.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Toured community
Independent Living
May 23, 2017
Verified Review
It Was A Big Place

We decided not to use this community because of it's size. We thought it was too big for my mom to walk through.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


5.0
anonymous - Loved one of resident/client
Independent Living
April 16, 2017
Verified Review
We are happy with the living area and the service.

The facility is lovely, clean and inviting. Staff are friendly and helpful. The apartment is spacious and nice. My brother seems happy there. My mother in law was at Bickford for 2 years before her death. The service then and now are excellent.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Independent Living
February 10, 2017
Verified Review
Not much going on...

I toured the Bickford several times, and every time I went there did not seem to be too much activity going on. The residents did not really come out of their apartments. They did not seem to involved in activities and I did not like the location. There was too much commercial around like grocery stores and banks. In the rooms, there was only one window and we wanted many so there would be natural lighting like at her house. It was not what we were looking for.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.5
anonymous - Loved one of resident/client
Independent Living
November 4, 2016
Verified Review
Accommodating staff!!

The community has been very welcoming to my mother-in-law. The staff at this community really goes an extra step to make her stay as comfortable as possible. They even called her doctor about a certain health concern instead of making me take care of it. The meals are great. When i have had meals there, the chef always says to tell him if there is anything she wants different he will make. Her room feels like an apartment. She has her own bathroom, small kitchen and even a small living room. She has a window in her room which provides extra lighting. They also have a mixture of activities and even a music program. Overall i am very happy with this community, the staff here is always very happy and tend to her every need.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


3.5
anonymous - Toured community
Independent Living
November 2, 2016
Verified Review
Not like home!

Me and my loved one were able to tour this community. We liked the people they were all very helpful and answered all the questions. This just was not he place for us. The community was to big and we were looking for a smaller more homey place.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


4.0
anonymous - Loved one of resident/client
Independent Living
September 8, 2016
Verified Review
We like this community!!

My parents are still adjusting to living at Bickford. The staff are outgoing and very personable. The food is great there are a lot of choices and the meals are well balanced. They offer a variety of activities. The community is clean and I would recommend it.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Toured community
Independent Living
September 2, 2016
Verified Review
Took A Tour!!

The tour guide was knowledgeable, he was able to explain everything very well to me. The community has a beautician on site and are pet friendly. The rooms were presented to me they looked very clean and organized. I did not feel a warmth of the community during my tour. Unfortunately i couldn't feel like my loved one would have been able to feel like living at home.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


1.0
Phil
Independent Living
April 29, 2016
Ripped off at Bickford

On January 15, 2016 my wife Martha T [removed] and I scheduled a short term stay for my wife at Bickford of Springfield, Illinois. The dates were April 16, 2016 to April 24, 2016 at a cost of $100 per day. I wrote a check in the amount of $500.00 for the deposit. The deposit signed statement stated that “the apartment rental rate is fully refundable if I am/the resident is unable to move in.” I was going on a week-long trip and Martha couldn’t stay home alone because of her anxiety with being alone. She decided on Bickford rather than staying at her daughter’s house because they have 2 Pit Bulls and she couldn’t stand being around them. On April 24th I brought Martha to Bickford at approximately 1:00 PM. I then wrote another check for $300.00 requested for the remaining balance of her stay at which time we did not receive any copy of any contracts. We then moved her belongings into the room assigned to her. I then left to prepare for my trip. At 3:00 PM Martha called me at home saying that due to her anxiety she could not stay at Bickford. I immediately went to Bickford to her room where she had not unpacked. We then informed Bickford representatives that Martha was not going to stay the remaining week. We then moved her belongings to our car and went home. During her 3 hour stay she did not eat any meals or use any services or activities and was not visited by any Bickford representatives. Martha self medicated herself and did not require any special services. I contacted Bickford of Springfield, Illinois on April 25th about getting a refund for the days Martha was not staying at the location. I was told that because they were full and could have filled the unused room that we would not receive any refund. While we were there it did not seem that all the rooms were in use as there were very few people there.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


5.0
anonymous - Loved one of resident/client
Independent Living
October 15, 2015
Verified Review
the staff is just fantastic

They are treating her really well at Bickford of Springfield. I am pleased with the care they are giving her. She has been diagnosed with Alzheimer's. The staff is just fantastic at this facility. For what she can do the activities are good. They do try to get her to come down and eat meals. She is doing okay here.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Independent Living
June 30, 2015
Verified Review
Pricing needs updated, good other than that.

The facility is beautiful. There is no smell, it doesn't smell like a nursing home. The only thing is It isn't what they charge. A place for mom was off in the pricing. around $4,000 off . A place for mom needs updated information with better range of cost so people know there are other charges as well. Other than that, I think it's a great place. The people are very friendly.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

0.5

Value for Cost

0.5


3.0
anonymous - Toured community
Independent Living
February 3, 2015

Way too expensive. Very nice, but not real affordable.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.5
anonymous - Loved one of resident/client
Independent Living
December 23, 2014
Verified Review
I think Bickford is a great place, but there are a few concerns

I think Bickford is a great place, and I think the director is fabulous. There have been several instances where some of the grooming and hygiene service plan hasn't been followed through, when she is little reluctant, due to dementia issues. They are being responsive about it, but I think there may be a communication issue. It may just not be the right fit. If it was just an independent living place, it would be fabulous. The first day we came for a meal and they ran out of a few things, and it took a very long time, though I guess if you don't have anywhere to be, that wouldn't. I did ask for regular updates, and it doesn't always happen, but there is one girl that updates me on a fairly regular basis. It's a cute little place, and it's an apartment not just a little room.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


4.0
Jacqueline Richie - Loved one of resident/client
Independent Living
September 29, 2014
Verified Review
Our assisted living experience Bickford House

Overall I have been pleased with the care and services provided for my mother. The first couple of weeks were challenging for her as she (and we) got adjusted to new surroundings, staff and schedule. She seems to have made the adjustment pretty well. Her apartment is a perfect size and is adjacent to the dining room and community room. Staff are generally very kind and accomodating to her needs. There are several staff who go above and beyond on engaging her and checking on her well being. I've noticed lately that she is venturing out a little more which is good. I initially spent a lot of time there with her but now feel comfortable being away for longer periods of time. I do still go in the evening to help her with shower and getting ready for bed. It's part of my routine but I'm also certain that staff would help her if necessary. We made a tough but necessary decision and have not regretted it

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


Viewing 1-20 out of 22 reviews
Additional reviews gathered from Senior Advisor

Neighborhood around Trustwell Living of Springfield

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Frequently Asked Questions about Trustwell Living of Springfield

Trustwell Living of Springfield offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

Trustwell Living of Springfield has received an average review rating of 3.8 based on 22 reviews. See all reviews.

Call (217) 787-9000 to reach a resident at Trustwell Living of Springfield.

To reach a resident at Trustwell Living of Springfield call: (217) 787-9000



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.