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Truewood by Merrill, Riverchase

1851 Data Dr, Hoover, AL 35244
9.0
Review Score
41 reviews

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James - Loved one of resident/client
5.0
Highly Recommended

Truewood by Merrill Riverchase is an excellent facility in any way. My loved one is a resident at this facility. The staff, cleanliness, friendliness, meals and dining are all great. I would highly recommend this facility to friends and family.... Read more

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About the facility Truewood by Merrill, Riverchase

This family-centered, traditional community provides familiarity and elegance. For those looking for a practical, engaging retirement, look no further — Riverchase can offer it all. Truewood by Merrill, Riverchase aims to provide a secure and affordable home without compromising fun. The lively environment enables residents to maintain their old hobbies, discover new interests, and build new friendships. Nearby, residents can visit local shops, restaurants, and churches.

Truewood by Merrill, Riverchase is a proud member of Merrill Gardens — a fifth-generation family company that understands the importance of providing a family-like atmosphere for retirement. With roots dating back to the 1890s, you can trust them to care for your loved one. Riverchase currently offers independent living, assisted living, and memory care options to meet unique needs and lifestyles. Come discover the wonders of a carefree retirement in Hoover!

Community Amenities and Services

The goal is to provide a home-like environment, with resort-like amenities and exceptional care. Housekeeping and maintenance are taken care of, so residents can live freely. The community provides 24-hour concierge services, on-site registered nurses, and licensed practical nurses who are readily available to help ensure proper care. Regular physician visits are also provided to help monitor each resident’s...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
Truewood by Merrill, Riverchase is a community within Merrill Gardens properties. See all Merrill Gardens communities.

Pricing for Truewood by Merrill, Riverchase

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

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1 Bedroom
Starting at
$XXXX
/mo

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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Truewood by Merrill, Riverchase

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Amenities at Truewood by Merrill, Riverchase

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Guest Meals
Meals Provided
Restaurant Style Dining

Room Amenities

Wheelchair Accessible Showers
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible
Air Conditioned

Facility Amenities

Dining

Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Resident Parking Available
Uncovered Parking

Pets

Weight limit 41-50lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Barber Shop

Recreational areas

Fitness Center
Game Room
Movie or Theater Room
Piano or Organ

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Enclosed Courtyard

Languages spoken

English

Activities

Devotional Activities On-Site
Protestant Services
Catholic Services
Art Classes

Reviews
for Truewood by Merrill, Riverchase

Write a Review
9.0
Review Score
41 reviews

Review Score

41 reviews
9.0

Out of 10


5 star

59%

4 star

27%

3 star

8%

2 star

3%

1 star

5%

A Place for Mom has scored Truewood by Merrill, Riverchase with 9 out of 10 using our proprietary review score based on 22 reviews in the last 2 years. Over all time, Truewood by Merrill, Riverchase has 41 reviews with an average "overall experience" of 4.2 out of 5.

How we score communities
Cleanliness

4.5

Friendliness

4.5

Meals & Dining

3.8

Care Services

4.2

Activities

4.3

Staff

4.1

Value for Cost

4.3

Overall Experience
24
11
3
1
2
Date Submitted
2
6
22
Reviewer
3
25
12
0
Care Received
19
19
3
1-20 of 41 reviews
Sort by

4.0
Linda - Resident/client
Assisted Living
September 22, 2023
Verified Review
Review for Truewood by Merrill, Riverchase

I picked this community because of the location and price. I would recommend to other families.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

3

Staff

2

Value for Cost

4


5.0
James - Loved one of resident/client
Memory Care
April 11, 2023
Verified Review
Highly Recommended

Truewood by Merrill Riverchase is an excellent facility in any way. My loved one is a resident at this facility. The staff, cleanliness, friendliness, meals and dining are all great. I would highly recommend this facility to friends and family.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Anonymous - Toured community
Independent Living
February 9, 2023
Verified Review
Tour experience

Truewood Riverchase was the best value and my loved one fell in love with it, but they required she get the COVID Vaccine and that was not an option.

Response from Truewood by Merrill, Riverchase

February 15, 2023

Thank you for taking the time to leave us this review! Although our community was ultimately not the right fit for your loved one, we appreciate you sharing your experience.


1.0
TLA - Loved one of resident/client
Assisted Living
February 6, 2023
Verified Review
Bad Experience

This was not a facility, that was a good fit for my loved one. They had issues with bugs. For the amount that I paid, my loved one did get the type of care that I was expecting. There was not a lot of interaction with the staff The food was awful, and sometimes they ran out of food. They did not have any activities.

Cleanliness

3

Friendliness

3

Meals & Dining

1

Care Services

1

Activities

No data collected

Staff

2

Value for Cost

1

Response from Truewood by Merrill, Riverchase

February 9, 2023

Thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at suzannew@merrillgardens.com with your preferred contact information and we’ll reach out to you.


4.0
Anonymous - Loved one of resident/client
Assisted Living
December 12, 2022
Verified Review
Review for Truewood by Merrill, Riverchase

The care services staff is so friendly and kind to my loved one. It's a fair price. They need to make sure there is adequate staff on the weekends - nursing & maintenance.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from Truewood by Merrill, Riverchase

December 16, 2022

Thank you for taking the time to leave us this review! We appreciate your feedback and have made sure to share it with our community team. Please don't hesitate to reach out if you ever need anything.


4.0
Anonymous - Loved one of resident/client
Assisted Living
October 28, 2022
Verified Review
Affordable Quality Assisted Living Care

We picked this community because of the cost and location. The food and snacks available to the residents, needs to improve.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

3

Staff

4

Value for Cost

5

Response from Truewood by Merrill, Riverchase

November 3, 2022

Thank you so much for taking the time to leave us this review! We appreciate your feedback and have passed it on to the community team. Please don't hesitate to reach out if you ever need anything.


4.0
Steve A - Loved one of resident/client
Assisted Living
September 21, 2022
Verified Review
Postive Experience

My loved one is not really pleased with the food, but they hired a new chef, so hopefully the food improves. It's a quiet community, and the staff seems to be dilligent about the residents. ALso, the staff is easy to talk to. I picked thei community because of the location, and affordable price.

Cleanliness

4.5

Friendliness

5

Meals & Dining

3

Care Services

3.5

Activities

No data collected

Staff

4

Value for Cost

4

Response from Truewood by Merrill, Riverchase

September 21, 2022

Hi Steve, thank you for taking the time to leave us this review. We are confident that the new chef will make a difference and are happy to hear that the team has been easy to talk to.


5.0
Michael - Toured community
Independent Living
September 19, 2022
Verified Review
tour review

Our family had an in person tour and it was a great tour experience and was one of our top choices

Response from Truewood by Merrill, Riverchase

September 20, 2022

Hi Michael, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.


2.0
anonymous - Loved one of resident/client
Memory Care
September 13, 2022
Verified Review
Our families experience

Our loved one was a residents here for about a year and it was an awful experience. When your first sign up and get moved in everyone wants to be your friend however the quality of care was no where near acceptable and the activities were non existent - they would just sit the residents in front of the TV and that would be it. Our loved one would be in the same dirty clothes for a week and when we would bring up the concerns we had nothing was ever done about it. They need to make improvements with their communication, activities and quality of care

Response from Truewood by Merrill, Riverchase

September 13, 2022

Hi there, thank you for taking the time to leave us this feedback. We take these issues very seriously and would like to speak with you further. Please reach out to our Vice President of Operations at suzannew@merrillgardens.com with your preferred contact.


5.0
David - Loved one of resident/client
Assisted Living
September 13, 2022
Verified Review
Awesome Environment

The staff is always friendly, and smiling. They are able to answer any questions.,that I may have. The food is okay. It is by far the best place, that my loved one has been to, and they love it there. I am very pleased with staff, especially the nurses at the nursing station. They are always very friendly and helpful. The servers, are also very kind and nice.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Truewood by Merrill, Riverchase

September 14, 2022

Hi David, thank you for leaving us this review. We're happy to hear that the team has made such a good impression on you.


4.5
Anonymous - Toured community
Assisted Living
August 31, 2022
Verified Review
Toured

It really was a very nice facility and wonderful welcoming staff on the tour experience.

Response from Truewood by Merrill, Riverchase

August 31, 2022

Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.


5.0
Kim - Loved one of resident/client
Memory Care
August 16, 2022
Verified Review
A place for dad, too!

Truewood By Merrill Riverchase has been great - the staff have been better than we ever expected and my dad is doing really well to the point where he may not even need this type of care anymore. He absolutely loves the food, he lives for dinner time and the staff say that he goes back for seconds and thirds because he likes it so much and he looks great. [name removed]has been amazing and she genuinely cares about my dad. He has really thrived here and feels like he belongs. We are so thankful for them and are overly pleased with our experience.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Truewood by Merrill, Riverchase

August 31, 2022

Hi Kim, thank you taking the time to leave us this review. It's great to hear that your dad is enjoying his experience at Truewood by Merrill, Riverchase.


5.0
P.G. - Loved one of resident/client
Assisted Living
August 11, 2022
Verified Review
Truewood: a popular choice from a valued and quality standpoint

It is a beautiful and cheerful facility. They don't have insane virus procedures, but they do protect the residents. The furnishings and common areas are very nice. With the staff, the financial person could do a better job at getting back to you in a timely manner, but she is very helpful. I feel that my mother is in a safe environment with plenty of activities.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

5

Staff

4

Value for Cost

4

Response from Truewood by Merrill, Riverchase

August 12, 2022

Hi There, thank you for taking the time to leave us this review. We are happy to hear that your mom feels safe at Truewood by Merrill.


4.0
Donnie - Loved one of resident/client
Assisted Living
July 29, 2022
Verified Review
Nice Place

The staff and community is great. It is better than other places.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

4

Response from Truewood by Merrill, Riverchase

August 2, 2022

Hi Donnie, Thank you for taking the time to leave us this review. We appreciate it greatly.


5.0
LB - Loved one of resident/client
Independent Living
June 21, 2022
Verified Review
Resort-Like Feel

It's got a resort-like feel. My mom looks over the activities and menu like she's on a cruise, although the food isn't like a cruise.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

No data collected

Activities

4

Staff

4

Value for Cost

4

Response from Truewood by Merrill, Riverchase

June 22, 2022

Hi LB, thank you for taking the time to leave us this review. We appreciate it greatly.


4.0
Anonymous - Loved one of resident/client
Assisted Living
May 4, 2022
Verified Review
A nice place for your loved one

Truewood by Merrill is a nice place to put your loved one, it’s a really nice place to start. The cleanliness of the community and the friendliness really stand out to me, most of the people are nice. My sister's room is nice, but I wish it were a little bit larger. I believe the turnover and staffing retention has been affecting the quality of the food. The only complaint I have is that they only have one maintenance guy for the entire building. They want the residents to be able to wash their own clothes, but there are limited washers and dryers that are actually working. I’ve spoken to a few of the residents, and from what they’ve said, those appliances haven’t been working for a while. How do they expect an entire floor of people to wash their clothes with non working appliances? I’ve been having to take my sister's clothes home and wash them for her. The cleanliness of the appliances is poor as well. There’s supposed to be someone there who maintains the cleanliness of the community. It doesn’t seem like they’re holding that person accountable, because the washers and dryers are filthy. There’s built up dirt and lint, which usually occurs after it's been used for so long with no cleaning. Truewood offers transportation to appointments and stores, but my sister hasn’t used that service yet. There’s been talk of them charging an additional fee, but I’m unsure of if or when that will take place. They have outings for the residents and a variety of activities. My sister really enjoys bingo and other games in the activity room. Overall, I would recommend Truewood to others.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from Truewood by Merrill, Riverchase

May 5, 2022

Hi there, Thank you for taking the time to leave us this detailed review. We are glad to hear that you would recommend Truewood to others, and we will pass along your concerns as well.


4.5
Lisa - Loved one of resident/client
Assisted Living
March 7, 2022
Verified Review
Highly Recommend

I highly recommend it. For me, its the location. We are close to my loved one. I like the appearance of it. This place feels like an apartment building. It has a good feel about it.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5

Response from Truewood by Merrill, Riverchase

May 5, 2022

Hello! Thank you for taking the time to leave us this review. We appreciate it greatly.


4.0
anonymous - Loved one of resident/client
Memory Care
November 23, 2021
Verified Review
Renter Beware Promises are not kept

Since covid maintenance is not working at all. I would just advise to be aware. There are a lot of promises made but there is not as much follow through. This is mainly with maintenance and the urgency to respond to the request. My mom is with nice people but all they talk about is all of the issues but she is happy and that's what matters.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from Truewood by Merrill, Riverchase

November 29, 2021

Hello, thank you for taking the time to leave this review. We take these issues very seriously and would like to speak to you about your experience. Please email us at suzannew@merrillgardens.com with your preferred contact information and we’ll reach out to you.


5.0
Diane T - Loved one of resident/client
Assisted Living
November 23, 2021
Verified Review
A great place to live

They do have different activities for the residents to do and a bus that takes them around places to do things. This community is well worth it. The staff are also very helpful with anything that is needed.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

3

Response from Truewood by Merrill, Riverchase

November 23, 2021

Hello, thank you for taking the time to leave this review!


4.5
Pat - Loved one of resident/client
Assisted Living
October 22, 2021
Verified Review
Highly recommended

The only complaint we have had is the air conditioning units in the rooms are very loud. Overall mom is happy, she really likes the other residents and she has made lots of friends. For the most part the food is good, if she does not like what they are serving that day they are able to make her something else. The staff members are all very friendly and the nurse practitioners have all been great. The building is older, but it is well maintained. You cannot beat the price here, we looked at some others and this was definitely the best value for the money. I would definitely recommend them to others who are looking and already have.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


Viewing 1-20 out of 41 reviews

Neighborhood around Truewood by Merrill, Riverchase

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Frequently Asked Questions about Truewood by Merrill, Riverchase

Truewood by Merrill, Riverchase offers Studio, 1 Bedroom and Semi-Private. Learn more.

A Place for Mom has scored Truewood by Merrill, Riverchase 9 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (205) 982-7000 to reach a resident at Truewood by Merrill, Riverchase.

To reach a resident at Truewood by Merrill, Riverchase call: (205) 982-7000



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.