Truewood by Merrill, Riverchase

It is a beautiful and cheerful facility. They don't have insane virus procedures, but they do protect the residents. The furnishings and common areas are very nice. With the staff, the financial person could do a better job at getting back to you in a timely manner, but she is very helpful. I feel that my mother is in a safe environment with plenty of activities.

The staff and community is great. It is better than other places.

It's got a resort-like feel. My mom looks over the activities and menu like she's on a cruise, although the food isn't like a cruise.

Truewood by Merrill is a nice place to put your loved one, it’s a really nice place to start. The cleanliness of the community and the friendliness really stand out to me, most of the people are nice. My sister's room is nice, but I wish it were a little bit larger. I believe the turnover and staffing retention has been affecting the quality of the food. The only complaint I have is that they only have one maintenance guy for the entire building. They want the residents to be able to wash their own clothes, but there are limited washers and dryers that are actually working. I’ve spoken to a few of the residents, and from what they’ve said, those appliances haven’t been working for a while. How do they expect an entire floor of people to wash their clothes with non working appliances? I’ve been having to take my sister's clothes home and wash them for her. The cleanliness of the appliances is poor as well. There’s supposed to be someone there who maintains the cleanliness of the community. It doesn’t seem like they’re holding that person accountable, because the washers and dryers are filthy. There’s built up dirt and lint, which usually occurs after it's been used for so long with no cleaning. Truewood offers transportation to appointments and stores, but my sister hasn’t used that service yet. There’s been talk of them charging an additional fee, but I’m unsure of if or when that will take place. They have outings for the residents and a variety of activities. My sister really enjoys bingo and other games in the activity room. Overall, I would recommend Truewood to others.

I highly recommend it. For me, its the location. We are close to my loved one. I like the appearance of it. This place feels like an apartment building. It has a good feel about it.

Since covid maintenance is not working at all. I would just advise to be aware. There are a lot of promises made but there is not as much follow through. This is mainly with maintenance and the urgency to respond to the request. My mom is with nice people but all they talk about is all of the issues but she is happy and that's what matters.

They do have different activities for the residents to do and a bus that takes them around places to do things. This community is well worth it. The staff are also very helpful with anything that is needed.

The only complaint we have had is the air conditioning units in the rooms are very loud. Overall mom is happy, she really likes the other residents and she has made lots of friends. For the most part the food is good, if she does not like what they are serving that day they are able to make her something else. The staff members are all very friendly and the nurse practitioners have all been great. The building is older, but it is well maintained. You cannot beat the price here, we looked at some others and this was definitely the best value for the money. I would definitely recommend them to others who are looking and already have.

I was moving in and at the last minute they told me I was going to have to pay an additional amount of money. My things are still there so I am going to have to go get it all. I was very disappointed with my experience with them and wish they would have been more upfront with the cost of things.

We chose Truewood by Merrill because the value for the money and the overall feel when I went to meet with the staff and went on the tour. Everything they offered was what we were looking for. The size of the rooms were also much larger than some others that we looked into. The staff here have been so friendly and helpful. Overall we have been very pleased, he is absolutely thriving here.

She is being given her medicine and being taken care of very well. It is kind of hard to get them to respond to inquiries however. This is a nice facility and they take care of the people there but communication is an issue.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly. We did not feel rushed at all and they took their time with our family. I would recommend touring this community

Overall our family has had a good experience, the people who work there are very friendly, and very accommodating. Our loved one physically is blind so he does need a little more care and they are very attentive to him, they make sure he received his medication on time. His room is kept very clean and the community itself is very clean. Our only minor complaint would be about the food, overall it is pretty good but they do not offer a big variety to choose from so the meals do get old.

I chose River Highlands because I was looking for a certain price range and I picked up a brochure and in the mean time someone from here called me and gave me a price and it fit in my budget. For me the room size is great, I personally did not need a lot of room. I have a fairly large living room, a good size bathroom and I have a kitchen. It is a privately owned company so you feel closer to what they are doing. Everyone here is very friendly and accommodating. I would recommend them to others who are looking.

I would recommend this community to others for their loved ones. This was one of the better ones I toured. The community has proved that they care about residents. My loved one's room is nice, and they enjoy their room. It has everything that my loved one need.

We loved it and [name removed] mom is going to move in there thank you so much for your help [name removed] Wes so helpful

I recently had my 98 year old mother there for respite care after having her at a more expensive rehab facility in Hoover. I was extremely pleased with their attention to her and how nice everything was. They really went above and beyond for her while even knowing she was only there for a short period of time. I highly recommend this facility and [name removed].

I recently had my 98 year old mother there for respite care after having her at a more expensive rehab facility in Hoover. I was extremely pleased with their attention to her and how nice everything was. They really went above and beyond for her while even knowing she was only there for a short period of time. I highly recommend this facility and [Name removed].

Very nice, but see comments about my living or traveling.

Impressive facility that provided so many benefits to the residents. The staff was friendly and eager to meet our needs. Their pricing was competitive and their special was attractive, but after the 2-year period, the regular price would be too high for our budget.