Truewood by Merrill, Riverchase

I picked this community because of the location and price. I would recommend to other families.

Truewood by Merrill Riverchase is an excellent facility in any way. My loved one is a resident at this facility. The staff, cleanliness, friendliness, meals and dining are all great. I would highly recommend this facility to friends and family.

This was not a facility, that was a good fit for my loved one. They had issues with bugs. For the amount that I paid, my loved one did get the type of care that I was expecting. There was not a lot of interaction with the staff The food was awful, and sometimes they ran out of food. They did not have any activities.

The care services staff is so friendly and kind to my loved one. It's a fair price. They need to make sure there is adequate staff on the weekends - nursing & maintenance.

We picked this community because of the cost and location. The food and snacks available to the residents, needs to improve.

My loved one is not really pleased with the food, but they hired a new chef, so hopefully the food improves. It's a quiet community, and the staff seems to be dilligent about the residents. ALso, the staff is easy to talk to. I picked thei community because of the location, and affordable price.

The staff is always friendly, and smiling. They are able to answer any questions.,that I may have. The food is okay. It is by far the best place, that my loved one has been to, and they love it there. I am very pleased with staff, especially the nurses at the nursing station. They are always very friendly and helpful. The servers, are also very kind and nice.

Truewood By Merrill Riverchase has been great - the staff have been better than we ever expected and my dad is doing really well to the point where he may not even need this type of care anymore. He absolutely loves the food, he lives for dinner time and the staff say that he goes back for seconds and thirds because he likes it so much and he looks great. [name removed]has been amazing and she genuinely cares about my dad. He has really thrived here and feels like he belongs. We are so thankful for them and are overly pleased with our experience.

It is a beautiful and cheerful facility. They don't have insane virus procedures, but they do protect the residents. The furnishings and common areas are very nice. With the staff, the financial person could do a better job at getting back to you in a timely manner, but she is very helpful. I feel that my mother is in a safe environment with plenty of activities.

The staff and community is great. It is better than other places.

It's got a resort-like feel. My mom looks over the activities and menu like she's on a cruise, although the food isn't like a cruise.

Truewood by Merrill is a nice place to put your loved one, it’s a really nice place to start. The cleanliness of the community and the friendliness really stand out to me, most of the people are nice. My sister's room is nice, but I wish it were a little bit larger. I believe the turnover and staffing retention has been affecting the quality of the food. The only complaint I have is that they only have one maintenance guy for the entire building. They want the residents to be able to wash their own clothes, but there are limited washers and dryers that are actually working. I’ve spoken to a few of the residents, and from what they’ve said, those appliances haven’t been working for a while. How do they expect an entire floor of people to wash their clothes with non working appliances? I’ve been having to take my sister's clothes home and wash them for her. The cleanliness of the appliances is poor as well. There’s supposed to be someone there who maintains the cleanliness of the community. It doesn’t seem like they’re holding that person accountable, because the washers and dryers are filthy. There’s built up dirt and lint, which usually occurs after it's been used for so long with no cleaning. Truewood offers transportation to appointments and stores, but my sister hasn’t used that service yet. There’s been talk of them charging an additional fee, but I’m unsure of if or when that will take place. They have outings for the residents and a variety of activities. My sister really enjoys bingo and other games in the activity room. Overall, I would recommend Truewood to others.

I highly recommend it. For me, its the location. We are close to my loved one. I like the appearance of it. This place feels like an apartment building. It has a good feel about it.

Since covid maintenance is not working at all. I would just advise to be aware. There are a lot of promises made but there is not as much follow through. This is mainly with maintenance and the urgency to respond to the request. My mom is with nice people but all they talk about is all of the issues but she is happy and that's what matters.

They do have different activities for the residents to do and a bus that takes them around places to do things. This community is well worth it. The staff are also very helpful with anything that is needed.

The only complaint we have had is the air conditioning units in the rooms are very loud. Overall mom is happy, she really likes the other residents and she has made lots of friends. For the most part the food is good, if she does not like what they are serving that day they are able to make her something else. The staff members are all very friendly and the nurse practitioners have all been great. The building is older, but it is well maintained. You cannot beat the price here, we looked at some others and this was definitely the best value for the money. I would definitely recommend them to others who are looking and already have.