Traditions of Deerfield

I wish I could give less than a 1 star rating. My family member is having the worst experience living at Traditions of Deerfield. We have complained to the 2-3 Executive Directors (too many to name) in the past year to no avail. We reached out to [name removed], a Corporate Manager. She came across as disingenuous and unconcerned. We were appalled as she continuously blamed former employees and took no responsibility for the shambles that this place is in. She dominated the entire conversation by over talking and not hearing our concerns. [name removed] insisted that she knows what is best for our family member even though our own physician disagrees. After numerous conversations and complaints, our concerns go unanswered. We have watched numerous good employees leave within the last two months causing serious concerns not only for my family but for other families that live here, as well. My opinion, don't move anyone into Traditions of Deerfield. We are left with a bad experience.

My loved one loves the food, an dis very happy. They have had some, staffing issues- but they are working through it and resolving any issues. I would suggest, they look into implementing a move in oreintation process, which would be nice for new residents. Overall, I am very happy with the facility.

We went to quite a few places to tour and I just had a really good feeling with Traditions. [name removed] was amazing and always got back to me and answered all of the questions I had. It is clean, open, and his apartment is perfect size for him. He seems to be happy with the staff members and gets along well with them. They are all so friendly and helpful and go above and beyond. I never have to worry about him and I have peace of mind. Overall we have been very happy with our experience.

I would give a glowing recommendation for the community. The have been extremely helpful. The communication is excellent with the staff. The staff send out emails to all the residents' families. They have been responsive to any questions I have about my loved one via email or phone call.

I would tell others that for a life style community it is nice. If your loved one requires any medical assistance then this isn't the place for them.

I would tell others looking into this facility that my dad has had several falls here. He is in the memory care unit so he needs more attention. He has missed meals because they fail to check on him. He has an alert button on his wrist and he has the tendency to take it off and when I visit him I see it is not on. When I ask the staff members where it is no one knows where it is or how it got off. It malfunctioned one time and he was on the floor for hours before anyone checked on him, safety is a concern here for us and would not recommend to others looking.

Facility is newer and beautiful but the care received was lacking, resulting in my loved one being hospitalized for a serious infection after being there less than two months. Medical head is an LPN, not a Registered nurse and residents only see a Physicians assistant, not an MD. Apartment was not kept clean and personal hygiene of our family member was lacking. My opinion, look elsewhere.We were paying for maximum level of care and I feel did not receive it at all.

Traditions is a beautiful facility but I feel is not strong in the health care area. Head of Nursing is an LPN, not a registered nurse and residents are not seen by a Dr., rather a Physcian Assistant. Our loved one's medical lreatment resulted in a serious infection which required hospitaliation,after less than 2 months in the facility. Also had cleanliness issues in aparrtment and with our loved one's hygiene. Seems to be a disconnect between what Marketing promises and what is actually delivered. In my Opinion, I would not recommend.

I would say that there definitely needs to be family participation in the care services. It is a nice facility but the don't have the ability, or the staffing, to offer a higher level of care. They can only offer very basic assisted living care. We chose Traditions because it was a pretty facility, close to our home, and was a smaller facility .

We have had the best overall experience at Traditions. The staff are off the charts incredible. They truly care about the residents as much as their own families do, The communication has been excellent. They make it feel like such a pleasant, cheerful, uplifting atmosphere that is such a fun place and a place you want to be. They are dancing, singing, and doing tons of activities with the residents. They really go the extra mile for every resident. It feels like a vacation resort and not a nursing home. It has been a treasure for us and we are full of excitement to be there.

My mother has been a resident of Traditions of Deerfield for 10 months. Believe me, she was not happy about going to assisted living and I struggled about whether we are making the right decision to move her. The answer to that is a definite YES! The staff at Traditions helped her feel right at home and there are so many activities for the residents to take part in. Traditions is a beautiful facility filled with beautiful people who really care about the residents.

I moved here two years ago after living alone became more upkeep than I wanted to deal with. Moving to Traditions went very smooth with help from the staff. It took me a very short time to adapt to my new apartment. I can escape to my apartment when I feel like it, or join my many friends in games, musical entertainment, or casual conversation. I am happy here and have decided that this is my last stop.

The care is very poor especially for the cost most likely due to understaff and poor management. Leaving my parent in bed missing breakfast, meds and lunch many days per week. Very disappointing!

My father has been here for several months and I do not recommend it if you truly want your loved one safe and cared for. The turnover is unbelievable and there have been times when there was one CNA for one entire side of the facility. There is NO communication between shifts and new staff is not trained at all. I've been there when a new CNA that answered my dad's call button after 20 minutes, had no idea what to do and didn't even know my father is incontinent. Since my father moved in January 2019, there are only two remaining staff members. They can't seem to find a way to manage this facility. We are paying for top level care and are definitely not getting our money's worth.

I would never put a loved one here. The staff is a revolving door to include upper management, they leave residents in wet clothing for hours on end, there is no communication from management to staff, example; I have asked the kitchen or CNAs to cut my father's meat for him at meals for 11 months and it still isn't done. They left a dinner for him one evening with no utencils,. Meds are inconsistent. Should be closed.

Terrible response to medication needs of residents, usually late by 30 minutes to 90 minutes. No communication between staff members. Facility is understaffed can not meet the needs of residents in a timely manner. The food is subpar Management is ignorant on how to run this facility. Care does not justify the cost of this facility I would seriously not recommend this facility.

The staff at Traditions is amazing and we couldn't be more pleased. My dad is a handful and can be very difficult one moment and pleasant another so I really appreciate everyone and their caring spirit. Again, thank you for all the help during our first week. I can't say enough about the staff from the nurses, CNAs, dining room to [name removed] the coordinator.

[Name removed] arranged my move from my home into Traditions. Everything went very smooth. After a few days Traditions became my new home and I am happy I made the change. Food, room service, and new friends have all been positives. This is as good as this time-of-life allows. Have recommended Traditions to my friends.