Brookdale Kenwood (Offering HealthPlus)

What we really like about Brookdale Kenwood is the staff, everyone was extremely sweet, proactive and accommodating. The facility was very nice. The location was great. Her room size was sufficient. Based on our experience we would recommend this community to other families. The reason the value for cost gets 4/5 stars is because it is a bit pricey.

During our loved ones stay at Brookdale Kenwood we thought everything was very personable, very caring, the staff members are always very supportive. They always answered our questions and were very complaint when we needed them to give aide and assistance to our loved one. However when our loved one passed there was a big lack of communication when it came to payments, and a big misunderstanding. The issue was fixed after coming to an agreement but make sure to pay attention to the money aspect - we found it to be unprofessional

Friendly and attentive staff. Housekeeping staff needs to up their game on cleaning of rooms/carpets.

Overall we are pleased with our experience at Brookdale Kenwood, my loved one is doing much better here than where she was previously at.

I like their willingness to work with my loved one. I like the fact that when she was in distress, they came to me and let me know their care plan. At one point, she was a little overmedicated, and they were in contact with me about that and how they were changing her meds. I think they're trying to find a good solution and a good place for her to be medication-wise. And they keep her busy. I know she's participating in activities - I'll be on the phone with her, and she hangs up the phone because they come in to get her.

Brookdale Kenwood was awesome during my dads short time here. We chose the facility because it was close to me and close to all of his doctors. We looked at 3 other places and on the surface it seemed similar to others, but once my dad moved in they took care of everything and were awesome. It is a great place and I would recommend.

Talked to [name removed]. Some reviews are pretty tough. AL and MC both offered. Have various levels for dementia, different programs for various cognitive abilities.

Brookdale was terrible for my dad. They immediately started Him on a laxative, unknown to us at first, even though he did not need it. He ended up in the hospital. They denied ever giving it to him, even though I had proof. They added $850 more a month for two person lift, because he was so weak from their mistake! They also drugged him, and never told us of the changes and additions. They were often not truthful, and terrible at communication. The care was minimal at best, with very lazy attitudes. We moved my dad out of there, and the new place removed three drugs from his protocol, and reduced the dose of a fourth, and he is so much better! And it’s $2000 a month cheaper. Brookdale Kenwood was a horrible horrible Experience for my dad and our family. I would never ever recommend them for anyone.

Brookdale Kenwood looks great, but don’t be fooled. My Dad was there one year and the care was fine during the day and Horrible at Night. Multiple times he was unattended in the night, leaving him soiled! Disgraceful!!! The Administration calls that treatment “A Miss”. Our family was told to be happy for all the nights that he was kept clean. Really?!? The Head Nurse was horrible. Management charged us for more staff than was used. Kind to your face, but unfeeling to the cries of unattended patients. You need to have an advocate and someone watching your loved one Every Day. Not to be trusted.

My mother broke her hip nearly 2 years ago. Because of the changing level of care she has needed, she has moved multiple times. The experience at Brookdale Kenwood has been one of the best . The executive director, activities director are amazing and more than helpful and accommodating. the care and nursing staff are kind and gentle and take good care of my mother. I would highly recommend Brookdale Kenwood.

My friend is doing well with the move to this community. Everything is working out well. He is safe, and in good hands. I do feel comfortable with his move to this community. It is a nice facility with kind people. All is well for my friend with his move to this community.

I toured this community for my father, and his needs. The tour went well for the most part. The community appeared to be well-kept from what I saw. The staff I met was kind, and friendly. Everyone was very kind, and the experience went well overall.

I toured this community for the care of a friend. The staff was nice and helpful to answer the questions I had on the care that is offered. The meals were appealing and they offered a lot of nice activities for the residents. I would recommend that families tour this community for the care of a loved one.

I can not speak highly enough of the staff at this community. They are encouraging, supportive and answer our questions. The food is very good and they keep the community well taken care of. I would recommend this community.

Our mother lived here and we were never so grateful to get her moved out. After countless complaints about the smell of urine, lack of staff and the staff that were there being clueless- we had enough! Our mother suffered many falls due to lack of supervision. The executive director talked all around the issues instead of correcting or giving results. We allowed her to attempt to "fix things" but it simply did not happen. It was a terrible experience for all of us and we wish we would not have allowed our mother to live here. The Executive Director will tell you that they are full staffed, when they are not. We were fooled, and we hope that other families are not fooled.