Magnolia Springs Loveland

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Our family was able to have an in person tour and the experience was great. Magnolia is a very nice community, the cleanliness was immaculate and the people were very nice. However, we did not choose the community because of the location, but this was a top contender.

It's a very caring environment. The staff and the residents all seem very happy to be there. I think my loved one's care is great. They bring him his meds, clean his room, do his laundry. Whatever he needs, there's a member of the staff that attends to it, whether it's dialing a phone, or pouring a glass of ginger ale. If he needs something, they're there in is room helping him do it. When he first moved in, they brought him his meals during quarantine. They were serving things like halibut topped with shrimp, which is far better than the place we moved him from. The quality of the food is very good. Sometimes my loved one says its's too bland, but that might just be his taste buds. I think the activity roster is great. I mentioned to them that my loved one used to love to hunt and fish, and they created a nerf gun activity where the residents got to shoot "deer." So they're willing to cater to different interests, including male-centered activities. They also said they were planning a fishing trip once all this quarantine business passes.

As a daughter of a Magnolia Springs Loveland resident, I cannot not make enough positive comments about the caring atmosphere I experienced toward my mom and other residents. Residents are recognized and called by name from the moment they enter the facility. From kitchen staff, to resident assistants, housekeepers, nurses, concierge and managers, all residents are treated with kindness, love, dignity, and respect. I cannot count how many times an employee told my mom the they loved her. The facility is clean, bright. and open. There are multiple activities available for resident participation on a daily basis. I could not have asked for a better home for my mom when the time came that she needed more assistance in her daily life.

we did a Virtual tour with this community. It was very informative and they answered all our questions. the tour was good but i understand that at the time the restrictions, but I would have like to seen some of the community.

When my loved one was here, the staff were absolutely amazing. It was clean. They were so friendly. There were so many things for the residents to do. It's beautiful there. It's welcoming to family members. We were even able to have my daughters' first birthday party there. They were so wonderful and accommodating for everything. The food was actually great too. The choices and options they had were really good. But it also had really great flavor. It didn't taste like bland, hospital food. It was more like a restaurant. And we would go on Sundays after church and have lunch with her. It's basically a cruise ship on land.

We chose Magnolia Springs because they had availability at the time we needed it and they were able to take care of his needs. The director of the memory care unit is no longer here, but she was absolutely wonderful. She sat down and talked with me and made me feel comfortable having him here. They have been good with communication with everything that has been going on by updating us with newsletters and zoom calls. I would absolutely recommend them.

I would tell others that my mom had severe Alzheimer's when we moved her in. When we first moved her in she walked with a limp with a walker. Within a month, she broke her arm and I was not notified for a long while after it had happened. They did not give her any pain medications. She fell again and broke her hip and she required surgery. I got the opinion that they may be good on memory care, but not so much patient care. It was a place I probably should not have put mom int he first place, but they did not carry through with what they said. I was not able to go inside to see what was going on but we were not pleased with our experience.

After 6 years of convincing, my dad moved to Magnolia Springs a year ago. It's one of the best decisions we've ever made as a a family. Even in Covid-19, my dad is thriving because of the authentic level of care and compassion of ALL employees. We visited a handful of times over a year before he made his decision. The fact everyone knew his name immediately and the attentiveness was real, and lasts to this day. We are well acquainted with most facilities on the east side of Cincinnati and this, by far, is the best fit for my dad in terms of staff, care, community, amenities, size and convenience. We miss visiting him in his apartment, but understand that the means MS had taken has kept ALL residents safe. Even with restrictions, MS is as accommodating as possible, helping my dad gather mail to bring out so we can sort, delivering groceries we bring, hosting a non-contact 95th birthday celebration that worked well and ferrying my dad in their classic Cadillac to medical appointments. Staff has really stepped into this pandemic, taking over duties family would usually perform if we were allowed inside. And they do so cheerfully, with grace and compassion. They truly enjoy their work. If this community is in your reach, don't hesitate.

Magnolia Springs of a Loveland is a tremendous place! I am a vendor that visits quite a few communities on a regular basis and I can honestly say that the level of care and passion I have routinely witnessed at Magnolia Springs is unmatched. The staff are always polite to myself and my team. The interactions between the staff and the residents are always loving. The building is kept clean inside and out! They definitely have a commitment to quality service and creating a home atmosphere for the residents. I’ve never written a review for anything in my life, but I felt during such difficult times we are faced with, the work these individuals are doing deserves some praising! Keep up the great work!

I entered Magnolia Springs in October 2019 with my husband who had dementia. We found it to be a very friendly and warm place. Several months after we moved in my husband became very ill and had to be admitted to the hospital. The help that I got was amazing. I was driven to the hospital to visit my husband every day and everyone was quite concerned about his condition. I felt very cared for and loved. Since that time, my husband had to be moved to memory care. He has received such support, care, and because of their programs that stimulate him, he has become well-adjusted and quite happy. I'm very happy and feel blessed that I chose Magnolia Springs because it has been a life saver for me and my husband.

It is always difficult to make the decision to place your loved one into a facility. It was something we struggled with for a long time. We finally found Magnolia Springs and April helped us through the process of getting grandma into her new home. Where we know she will be safe and cared for. She has been there for a few months and we are happy to see grandma socializing for the first time in years. She has made friends and really enjoys all the activities that Magnolia can do during Covid. The staff are very caring and have her best interest at heart! We are so thankful for Magnolia Springs and Staff.

My grandma was a wonderful woman and very proud. She never wanted to be "put in a home". But this place is different. Magnolia Springs helped her enjoy the last year of her life before her Alzheimer's took her away from us. Fly high grandma.

I would highly recommend Magnolia Springs Loveland! I've had the unique experience with both my mother and father living in Assisted Living, and then as my dad needed more care, moving him to memory care. One of the things that strikes me most is that the leadership and staff deeply care about the residents. It comes across in big and small ways. The decision to move my dad to memory care was difficult and the compassionate and informed counseling and advice I received every step of the way was so valuable. Seeing how well my dad has done in memory care validated it was the right decision. The stimulation from activities and interactions with the staff and residents has been fulfilling for dad and he's happy and very well cared for. I've also been very impressed with the leadership during the pandemic. We have regular zoom calls where the director and staff provide updates and plans. They have upheld the highest standards keeping residents and staff safe and have gotten very creative with how to do safe, supervised visits outdoors (constructed plexiglass booths) and socially-distanced 'parades' to create connection and excitement.

Magnolia Springs Loveland has been the perfect place for my mom! Every level of staff is caring and compassionate, competent and professional. The living environment is beautiful (which was very important to my mom!) Staff knows each resident personally, and makes the extra effort to bring joy into each resident’s day. Further, their partnerships with the local medical community have allowed my mother to receive exceptional doctor’s care, as well as speech, physical and occupational therapy, without ever leaving the building. Staff has also provided me with valuable guidance and emotional support as my mom’s care needs have changed. I have peace in knowing my mom is receiving the care she needs and is being loved like family. I can’t imagine there being a better place out there!

Great staff and leadership team. Every time I visit I’m always greeted with professionalism. I’ve been assisted throughout the campus in such a gracious manner. From the executive director to the house keeping staff, the standard of excellent care for not only my mother, but also myself as a visitor is very evident. This is our 3rd facility, and I’ve finally found the right place!

Thank you Magnolia Springs for being so patient and dedicated with my mother! She has already started to come out of her shell and loves that you have added trivia and games to her 4 o'clock happy hour!!

My retreat stay went so well at your community! And now I am able to return home. Thank you Magnolia Springs!

Having been through several communities - This place really impressed me. Everyone I met while touring were friendly and welcoming.

Definitely in our TOP TWO for my parents. Beautiful community and everyone is very welcoming and warm. Mom and dad aren't quite ready but when the time comes... us kids hope they choose you!!!!

My mother just passed and we are looking at places for my father for the future. Thank you Magnolia Springs for helping us and providing us with options!