Magnolia Springs Loveland

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It's a very caring environment. The staff and the residents all seem very happy to be there. I think my loved one's care is great. They bring him his meds, clean his room, do his laundry. Whatever he needs, there's a member of the staff that attends to it, whether it's dialing a phone, or pouring a glass of ginger ale. If he needs something, they're there in is room helping him do it. When he first moved in, they brought him his meals during quarantine. They were serving things like halibut topped with shrimp, which is far better than the place we moved him from. The quality of the food is very good. Sometimes my loved one says its's too bland, but that might just be his taste buds. I think the activity roster is great. I mentioned to them that my loved one used to love to hunt and fish, and they created a nerf gun activity where the residents got to shoot "deer." So they're willing to cater to different interests, including male-centered activities. They also said they were planning a fishing trip once all this quarantine business passes.

As a daughter of a Magnolia Springs Loveland resident, I cannot not make enough positive comments about the caring atmosphere I experienced toward my mom and other residents. Residents are recognized and called by name from the moment they enter the facility. From kitchen staff, to resident assistants, housekeepers, nurses, concierge and managers, all residents are treated with kindness, love, dignity, and respect. I cannot count how many times an employee told my mom the they loved her. The facility is clean, bright. and open. There are multiple activities available for resident participation on a daily basis. I could not have asked for a better home for my mom when the time came that she needed more assistance in her daily life.

we did a Virtual tour with this community. It was very informative and they answered all our questions. the tour was good but i understand that at the time the restrictions, but I would have like to seen some of the community.

When my loved one was here, the staff were absolutely amazing. It was clean. They were so friendly. There were so many things for the residents to do. It's beautiful there. It's welcoming to family members. We were even able to have my daughters' first birthday party there. They were so wonderful and accommodating for everything. The food was actually great too. The choices and options they had were really good. But it also had really great flavor. It didn't taste like bland, hospital food. It was more like a restaurant. And we would go on Sundays after church and have lunch with her. It's basically a cruise ship on land.

We chose Magnolia Springs because they had availability at the time we needed it and they were able to take care of his needs. The director of the memory care unit is no longer here, but she was absolutely wonderful. She sat down and talked with me and made me feel comfortable having him here. They have been good with communication with everything that has been going on by updating us with newsletters and zoom calls. I would absolutely recommend them.

I would tell others that my mom had severe Alzheimer's when we moved her in. When we first moved her in she walked with a limp with a walker. Within a month, she broke her arm and I was not notified for a long while after it had happened. They did not give her any pain medications. She fell again and broke her hip and she required surgery. I got the opinion that they may be good on memory care, but not so much patient care. It was a place I probably should not have put mom int he first place, but they did not carry through with what they said. I was not able to go inside to see what was going on but we were not pleased with our experience.

After 6 years of convincing, my dad moved to Magnolia Springs a year ago. It's one of the best decisions we've ever made as a a family. Even in Covid-19, my dad is thriving because of the authentic level of care and compassion of ALL employees. We visited a handful of times over a year before he made his decision. The fact everyone knew his name immediately and the attentiveness was real, and lasts to this day. We are well acquainted with most facilities on the east side of Cincinnati and this, by far, is the best fit for my dad in terms of staff, care, community, amenities, size and convenience. We miss visiting him in his apartment, but understand that the means MS had taken has kept ALL residents safe. Even with restrictions, MS is as accommodating as possible, helping my dad gather mail to bring out so we can sort, delivering groceries we bring, hosting a non-contact 95th birthday celebration that worked well and ferrying my dad in their classic Cadillac to medical appointments. Staff has really stepped into this pandemic, taking over duties family would usually perform if we were allowed inside. And they do so cheerfully, with grace and compassion. They truly enjoy their work. If this community is in your reach, don't hesitate.

Magnolia Springs of a Loveland is a tremendous place! I am a vendor that visits quite a few communities on a regular basis and I can honestly say that the level of care and passion I have routinely witnessed at Magnolia Springs is unmatched. The staff are always polite to myself and my team. The interactions between the staff and the residents are always loving. The building is kept clean inside and out! They definitely have a commitment to quality service and creating a home atmosphere for the residents. I’ve never written a review for anything in my life, but I felt during such difficult times we are faced with, the work these individuals are doing deserves some praising! Keep up the great work!

I entered Magnolia Springs in October 2019 with my husband who had dementia. We found it to be a very friendly and warm place. Several months after we moved in my husband became very ill and had to be admitted to the hospital. The help that I got was amazing. I was driven to the hospital to visit my husband every day and everyone was quite concerned about his condition. I felt very cared for and loved. Since that time, my husband had to be moved to memory care. He has received such support, care, and because of their programs that stimulate him, he has become well-adjusted and quite happy. I'm very happy and feel blessed that I chose Magnolia Springs because it has been a life saver for me and my husband.

It is always difficult to make the decision to place your loved one into a facility. It was something we struggled with for a long time. We finally found Magnolia Springs and April helped us through the process of getting grandma into her new home. Where we know she will be safe and cared for. She has been there for a few months and we are happy to see grandma socializing for the first time in years. She has made friends and really enjoys all the activities that Magnolia can do during Covid. The staff are very caring and have her best interest at heart! We are so thankful for Magnolia Springs and Staff.