Town Village Crossing

We toured many places prior to moving mom into Town Village Crossing. Initially we loved her new community but lately, the community is not the same. Not because of the hourly staff but because of the management and corporate. The food looks better than it taste lately. We arrived to eat a meal with mom and was disappointed in the food. Meals are included in her rent and the quality is not what it once was. The potato salad had radishes, the salad bar lettuce was old and expired, and the food itself had no flavor. The community recently changed internet and phone providers and it’s been a nightmare ever since! Prior to the change, we paid for mom to have her own modem. Initially, we didn’t like having to pay for it but looking back at it now, we would go back to paying for it without complaint. The community has one person, [name removed], who handles all the complaints and fixes the problems when it’s fixable. We made the mistake of asking [name removed] once for help…well she was no help. She was rude

Town Village Crossing provides very comfortable living arrangements for my mom. There is lots for her to choose from to do, lots of activities, and her apartment is very comfortable. Everyone (residents and staff) are very friendly.

After visiting several senior living places, I chose Town Village Crossing because of all it had to offer at a reasonable price. Lovely, spacious apartments, many beautiful common areas in which to play cards or work a puzzle and a well appointed library. The exercise room is geared toward Seniors and the Hair Salon serves both women & men. Great food is provided in a cheery dining room. The Staff is caring, kind and responsive to the Residents’ needs. The Residents are friendly & welcoming. And there are loads of activities from which to choose. Housekeeping keeps the facility & apartments spotless. They allow pets which is a big plus for me. Please note: this is not a memory care facility nor is it appropriate for those requiring 24/7 assistive care. But for the rest of us Seniors, Town Village Crossing really fits the bill. I am very happy with the choice I made.

The people there are awesome. The residents are great with a variety of types of residents. They are wonderful people. It is a lot for your money.

If you need this type of care and when I get to the age of needing their care, I would go here also. The staff are very sweet kind and considerate. They showed me everything that I needed to do and the best I have met.

This is a very friendly community. Everyone is very helpful and I have heard that the meals are excellent. The staff have been great and very helpful when I need anything.

We chose Town Village Crossing mostly because of the friendliness of the staff. The other main reason was that they also have a built in grocery store, so it is easy for my mom to go down there and get things and no other places had that. She is in a handicap unit and it is nice size and perfect for her wheelchair. I would most definitely recommend to others.

This is a wonderful place to live. The staff are eager to help in anyway they can such as the dining room. They even know the residents by name. The community is trying to work with the residents on improving the food. Everyone enjoys the activities, such as dinner or lunch out, field trips, and more.

A decision like this and the transition to a facility like this is never easy for the families or the potential resident. But in my experience with the people at Town Village Crossing, they are all very caring, and they seem to understand the difficulty families have in making that decision. They've gone out of our way to make us feel comfortable. I never felt like they were pushy or trying to sell us anything, although I recognize their is a sales aspect to it. Obviously they want you to settle there vs. elsewhere. But I felt like what they wanted most was what was in the best interest of our loved one, even if that meant a different community for him. They seemed truly interested in our best interest over their own.

Was impressed with the virtual tour and is a very lovely place. I paid very close attention to her amenities to which she pointed out but noticed in the country store with activities director things like cokes and snacks were sold where those items are offered as free amenities throughout the day as well as along with activities without having to be purchased. So, to me it just seems that the other Communities are more affordable and cost consensus for the ones that have to live on a strict budget to afford them a coke or a snack. Please don’t get me wrong the country store is great and I would purchase things probably from it depending on what they have but not a coke or a snack.

I think it's a nice place. My loved ones are happy. Everything is as advertised, and we would definitely recommend it. They like the staff, and everything has been good so far. The staff have been happy to come help when my dad pushes the wrong button on the cable remote. Housekeeping comes in every other work, and I believe you can pay for them to come more often if you need it. The apartments are small but plenty big. My parents like the food, although they say it has not been as good since the week of ice. And my mom doesn't care for the breakfast. Town Village does offer a lot of activities, although my parents just don't participate all that much. But my mom, who's more social, has plenty of people she talks to and has meals with. So it's been good for her.

Overall we've had a really good experience. The people are very friendly and very helpful . They seem to really care. This is a little thing, but it's a big thing in a community like this - there was consistency with the staff. Over the year my loved one has been there, it's the same people at the front desk. We see the same friendly faces. They know my name when I walk in. It kind of has a family feel to it. There's always going to be a few things that aren't perfect, because you're dealing with people. But I think they do a really good job.

The activities are being brought back since all the residents have been fully vaccinated. During the whole pandemic they took really good care of them and would bring everyone there food. They just did an overall good job.

Our loved one at Town Village Crossing is vegetarian and sometimes when the food gets delivered to her room they forget and give her something that is not vegetarian. We do know she likes being there and is happy.

We really like the community, the staff is very communicative with the families especially for those who are not local. They really have gone out of there was to get the residents their covid vaccinations. Our loved one just received her first round yesterday.

Everybody we have met at this community seems active and friendly. The rooms here are adequate, and we would say the food is pretty good. We would recommend this community to others, and in fact we already have.