The Willows

Well maintained facility with basic level of care. Not overly communicative with families. Limited sense of community. We picked this community because of the apartment size and value. Cleanliness.

My loved one is currently a resident at The Willows and the experience has been very good so far. I like that this facility is smaller and more personal. The staff is friendly. The housekeeping staff does a great job. This facility definitely delivers. I would recommend The Willows to family and friends.

They were good at first but went downhill.Look someplace else. We picked this community for our loved one because of your recomendation.

We needed a place with ec license. Cost is reasonable and location is close to where my sister lives. They have: stable management. Most have been there since opening. Staff behavior indicative of real caring. Respectful.

From the first day we stopped into The Willows, through the move-in process and all of the emotions that come with that, our experience has been stellar. Everyone is kind, thoughtful and supportive. We are so grateful we found this facility.

What we really like about The Willows is the location of the facility as well as the assistance and speed that the staff provided when placing our family members. One thing they could work to improve on is the staffing especially at night time they do seem a little short staffed.

I really like The Willows. There have just been some bumps in the road. I do think it would be helpful if they could have a meet and greet when you move in, she had to figure everything out herself once she moved in. I do really like all the staff, they are short staffed but that is true of every place right now. The staffing in the dining area, that all is awesome. They are really nice and the service is great, so is the food. I like that memory care is in the same building, it makes it really convenient and the care has been really good. Overall the experience has been good and I would recommend The WIllows.

I go there every day, and my experiences have been good. I eat there. Everybody there is very nice, and I know they're taking good care of my husband - that's the most important thing. It's a beautiful facility as well. I would recommend it.

This community was just not appropriate for my loved ones condition. The tour was great and I was able to see everything and I got all of the information that I needed from the community. It was just not the right fit for what my loved one needed.

Our family had an in person tour and The Willows is a very nice community, but the cost was much hire than other communities we were looking at. However our loved ones would of been very comfortable there, they made us feel welcomed and any questions we had, they answered.

Overall, I was pretty happy with the community. There were some concerns over the medical part for my loved one. I wish there was better follow up for my loved one. There were some activities such as bingo, music, and more for the residents to choose from.

The staff and cleanliness of the community is perfect we could not ask for better. The care services are excellent they treat our loved one and our family very well.

They are a great place. They have their own staff which leads to a high quality of care. We have had good communication. We have been pleased across the board. They have handled everything with Covid and quarantine very well. Staff has a very good rapport with the residents. Food is of high quality.

We had a wonderful experience at The Willows! [Names removed] (head of memory care) and [name removed] (fantastic nurse in memory care) all came to my rescue when I needed an emergency placement for my mom. They even have a great hair salon. I would recommend The Willows to anyone!

Really lovely, intime memory care facility. Great, well thought out areas/ spaces for residents to move around, mingle, be involved and feel comfortable in. Kind and involved staff with residents. Updated, clean, modern and cozy design, with lovely, spacious rooms with with Jack n Jill bathrooms or private. Someplace you’d feel good your family member lived, and feel welcome visiting.

Lovely place, everyone is friendly, and the residents looked happy and cared for, the staff is helpful and pleasant, I would be happy if my parents lived there.

My mother was a resident of the Willows in the Memory Care unit until this past fall. The care my mother received while she was there was top notch and the staff was caring, attentive and they really spent time with Mom. Unfortunately my mother declined rapidly and passed this October. The tender care the staff showed my mother in her final days made the difficult experience easier to handle. My brother and I were not local and they promised us they would take care of her and they did. It is never easy making the decision to place your loved one but The Willows helped confirm that we made the right decision. Thank you [name removed] and staff for all you did for my family.

Turn over of staff is constant. Had Mother in facility for 8 weeks and gave up looking for improvement. Their main goal is pinching pennies on caregivers, food and facility despite high cost to resident . She would not be checked on for hours and no coverage at all during the night. Paid for all the extras, but not a safe environment for loved one.

My parents stayed at the community for 5 weeks as respite guests. They were getting the services they needed and the meals were good too. They ate in the dining room or in their room. The community had activities and outings for participation. There were occasions when they were short staffed and they told us to be informed.

This is a new building and a happy community which was evident during our tour. The rooms are spacious and there are choices for private rooms and increased care areas. We did not select it as the location is far from family. But there were no red flags during our visit so if this is the right town for you then I would encourage you to consider The Willows.