The Willows

Our family had an in person tour and The Willows is a very nice community, but the cost was much hire than other communities we were looking at. However our loved ones would of been very comfortable there, they made us feel welcomed and any questions we had, they answered.

Overall, I was pretty happy with the community. There were some concerns over the medical part for my loved one. I wish there was better follow up for my loved one. There were some activities such as bingo, music, and more for the residents to choose from.

The staff and cleanliness of the community is perfect we could not ask for better. The care services are excellent they treat our loved one and our family very well.

They are a great place. They have their own staff which leads to a high quality of care. We have had good communication. We have been pleased across the board. They have handled everything with Covid and quarantine very well. Staff has a very good rapport with the residents. Food is of high quality.

We had a wonderful experience at The Willows! [Names removed] (head of memory care) and [name removed] (fantastic nurse in memory care) all came to my rescue when I needed an emergency placement for my mom. They even have a great hair salon. I would recommend The Willows to anyone!

Really lovely, intime memory care facility. Great, well thought out areas/ spaces for residents to move around, mingle, be involved and feel comfortable in. Kind and involved staff with residents. Updated, clean, modern and cozy design, with lovely, spacious rooms with with Jack n Jill bathrooms or private. Someplace you’d feel good your family member lived, and feel welcome visiting.

Lovely place, everyone is friendly, and the residents looked happy and cared for, the staff is helpful and pleasant, I would be happy if my parents lived there.

My mother was a resident of the Willows in the Memory Care unit until this past fall. The care my mother received while she was there was top notch and the staff was caring, attentive and they really spent time with Mom. Unfortunately my mother declined rapidly and passed this October. The tender care the staff showed my mother in her final days made the difficult experience easier to handle. My brother and I were not local and they promised us they would take care of her and they did. It is never easy making the decision to place your loved one but The Willows helped confirm that we made the right decision. Thank you [name removed] and staff for all you did for my family.

Turn over of staff is constant. Had Mother in facility for 8 weeks and gave up looking for improvement. Their main goal is pinching pennies on caregivers, food and facility despite high cost to resident . She would not be checked on for hours and no coverage at all during the night. Paid for all the extras, but not a safe environment for loved one.

My parents stayed at the community for 5 weeks as respite guests. They were getting the services they needed and the meals were good too. They ate in the dining room or in their room. The community had activities and outings for participation. There were occasions when they were short staffed and they told us to be informed.

This is a new building and a happy community which was evident during our tour. The rooms are spacious and there are choices for private rooms and increased care areas. We did not select it as the location is far from family. But there were no red flags during our visit so if this is the right town for you then I would encourage you to consider The Willows.

The cost of this community is higher than at the community mom was previously living in, however it is leaps and bounds above them. This community offers many things to do and places to go. The staff encourage residents to get involved. The food is good and the community is very clean. I would recommend community.

The people I met at this community were very nice. The community looked clean and they seemed to offer some nice activities. This community just did not seem as nice as some of the other communities we looked at.

Some of the staff here have been great and then the other bunch has been horrendous. They keep the community fairly clean I suppose. My sister said that she does not like the food. This community really isn't that bad.

This is a nice big community. The staff was helpful and very nice. The menu is nice and appealing. They have a lot of nice activities. I found the community to be clean. I would recommend families to tour this community for the care of a loved one.

We toured this community for my in laws in their needs. It was a pretty nice experience, and our tour went well. The community looked nice, everything was nice, and clean. The staff was kind, and friendly to my family, and myself. It was a pretty nice experience, everything went well.

Living in The Willows is like staying in a suite at a luxury hotel. The staff is friendly and helpful, and the dining,including the serving staff is great.

The food is usually very good. The people are friendly and always try to help. I do believe they need more help but that seems to be the standard with all of the assisted living facilities in the area. It would be nice if they had an RN on duty 24 hours a day.

This place is beautiful and if I had to be placed in a community then I would want to go here. The staff was very welcoming when me and my husband took a tour. They just didn't have the right certification that we needed for my husband.

I did like this place, but what I look for in a place is the staff and to see how they interact. I want to find out what they would be doing for my loved one. I never got to see or meet any of the nurses or staff. I did not like that.