The Waterford at Miracle Hills

We were very happy with Waterford, we pretty much had a good experience. They were very caring and friendly, and we would recommend this community to others.

I wouldn't be against recommending someone go there. I think they are overpriced for what they do. I believe they are short staffed. Sometimes the food isn't as good as what my loved one expects. They are willing to accommodate dietary restrictions.

We chose The Waterford at Miracle Hills at the time because they told us that they had a doctor on site. My mom was moving and we did not want to have to switch and find a new one and they told us that she could just use this one and make it easier. We were happy with the size of the room size that she had. Communication overall was not good. I would call and ask for people to return my phone calls and it never got done. Communication between the director and the nursing staff was not great either, so that was the biggest downfall. It was a great facility compared to some that we saw and I would recommend to others who are looking. I would just caution others about the communication issues.

We chose The Waterford At Miracle Hills because during our tour we talked a lot to the staff members and liked them. It also seemed very clean and it seemed like it would be a good fit. The room sizes here are pretty large and spacious, they are in a two bedroom but even the one bedrooms were larger than some of the ones we saw. The food is something they think they could improve on, they have had a lot of turnover with the head chefs. The best part about the community so far has been the care and overall attitude of the staff members.

I think it is affordable care. The staff is extremely nice. They give individualized care and have individualized care plans for the residents The room sizes and the layout of the community are really good. The food is good. They have outdoor space for the residents to use.

During my Mom's stay, one or more of the staff members stole her toilet paper during the times the facility was on lockdown for the flu season and Corona virus outbreak. We were promised it would be replaced, but it wasn't. Also, during her move out, some of the staff were very rude. But other than those incidents, it's a good place.

Similar to [community removed], a little older property, but, decently cared for

I am moving in next week!!! It is perfect for me and my two cats.

We are very happy with the care from this community. The staff are caring and attentive. The menu is good and he seems to like the variety. They have a lot of activiites for the residents who want to participate. We would recommend the good care and value to other families.

Place is small & modest, but seems well-thought-out; central courtyard is peaceful & well-landscaped, but building is hemmed-in by city clamor & isolated by it. Excellent lunch!

The Waterford at Miracle Hills was a clean place. The staff were friendly. [Removed] the tour guide provided me with a great tour of the whole community. She explained all the amenities, meal plans and activities available for the residents. I liked the layout of the rooms a little better than other places. I would recommend a tour of this place.

The community was very clean and well maintained. The staff was very generous and patient with my loved one and I on our tour. It didn't seem like they had enough care for people with memory loss. I recommend that they look into more intensive care.

it is clean but the interior is outdated and the lighting in her apartment is not good. The food is very good but the portions are small. The care so far has been good for the most part. She has had issues with one of the caregivers. She pushed her button for someone to take her to the dining room in her wheelchair. When the caregiver came she was told not to push her button unless it was an emergency. The buttons around the neck are to let the caregivers know you are ready to go. She has had insects including ants in the bathroom and large spiders. They did send someone to spray and clean them up.

Everybody was very friendly at The Waterford at Miracle Hills. They made it a very easy process. I do think that the place is more designed for assisted living, not as much for respite care which is what we used them for. That being the case it was not entirely what we expected, but that is not their fault. They were all very nice and seem to be very good at what they are designed to do.

I would recommend The Waterford at Miracle Hills overall. It has been a difficult time dealing with the situation of my mothers health and all, but they have been very friendly and helpful. There have been a few challenges with communication, but other than that for the most part it has been very good. The nursing staff especially are really excellent and they are the ones I am dealing with most of the time.

It was a respit care situation and they took care of my mom just fine and checked on her and made sure she was acclimated to the place and made sure she was fed and dispensed her medicine and she came back in a little better shape and they encouraged her to be active so I thought it was a good place.

My loved one did not like being in the apartment by herself. She likes having a roommate. It was just very costly. They charged us 2500 just for the 2 days that she was there. I thought that was way too expensive. The facility was very clean. Everything seemed to be okay. It's just that my loved one did not like it there. The value was not good at all. It's just way too costly. The Waterford at Miracle Hills was not that great.

My Mom moved into The Waterford at the end of December 2014 and is very happy here. There are many activities for her to choose from, the meal variety is great and she enjoys eating with her table mates. The staff is friendly and the management encourages and listens to feedback. I feel confident that she is in a safe, welcoming environment and am very pleased with her choice of living arrangements. My siblings visit her regularly and have had only good things to say.

As stated by others, I have concerns about the director. A very uncaring person. She is only worried a obout getting her job completed M-F during the day and cannot be bothered other times no matter how serious the situation. She supports her nurse who does not seem very bright. The other staff members are generally kind, but there seems to be a significant turnover. The facility is nice, but that doesn't make up for poor management.

It's very clean. It's more spacious than most, they have a lot of open seating areas. They have plenty of activities, and I hear from mom that the food the is awesome, I would say that part is a five. Communication among themselves could be improved, as well as the communication with the family. They will tell mom something, and I might not know for a while if at all. They had the availability when we were looking. The atmosphere is the one that felt the most like home, they were head and shoulders above the rest on that.