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1055 Forest Hill Ave SE, Grand Rapids, MI 49546
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Anonymous
-
Family/friend
5.0
a lovely facility and staff, very pleased with our choice, highly recommend
It's a lovely facility, beautifully remodeled, with numerous activities. [name removed] is very caring, knowledgeable, professional, and sincere. Heather Hills offers a diverse weekly menu, social gatherings, outings, and special family events just to name a few. I've been very pleased with them since moving my father there a year ago.
About the facility The Village of Heather Hills
The Heather Hills community is the best in Michigan! Situated on 20 beautifully landscaped acres, you'll enjoy the elegance, warmth and security of a family-owned retirement community. We offer fine dining, social events, billiard rooms and more. Village care is our in-home health care agency who can provide help with medications, activities of daily living and other assistance as needed. Visit Heather Hills and see what the best is like.
Senior living options offered
Assisted Living
Independent Living
Pricing for The Village of Heather Hills
Total monthly costs depend on room type, select services, and the level of care needed.
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
The Village of Heather Hills
1055 Forest Hill Ave SE, Grand Rapids, MI 49546
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7.8
Review score
31 reviews
7.8
Review score
31 reviews
5 star
52%
4 star
26%
3 star
3%
2 star
13%
1 star
6%
9.8
Review score
27 reviews
9.8
Review score
27 reviews
5 star
89%
4 star
7%
3 star
4%
2 star
0%
1 star
0%
9.0
Review score
58 reviews
9.0
Review score
58 reviews
5 star
48%
4 star
33%
3 star
9%
2 star
3%
1 star
7%
8.5
Review score
26 reviews
8.5
Review score
26 reviews
5 star
38%
4 star
27%
3 star
23%
2 star
8%
1 star
4%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Independent Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at The Village of Heather Hills
Healthcare Services
- Diabetic Care
- Incontinence Care
- Medication Management
- High Acuity Care
- Non-Ambulatory Care
- Staffing & Ancillary Services
- Memory Care
Meals & Dining
- Professional Chef
- Room Service
- Low / No Sodium
- Guest Meals
- Meals Provided
- No Sugar
- Restaurant Style Dining
- Gluten-free
Room Amenities
- Cable or Satellite TV
- Full kitchen
- Private patio, deck, or balcony
- Bath Tubs
- Wi-Fi/high-speed internet
- Wheelchair Accessible Showers
- Respite or Short Term Stays Offered
- Kitchenette
- Air Conditioned
- Handicap Accessible
- Ground Floor Units
Community Amenities
On-site dining options
- Bar or Pub
- Café or Bistro
Transportation & parking
- Complimentary Transportation
- Covered Parking
- Uncovered Parking
- Resident Parking Available
Pets
- Cats Allowed
- Dogs Allowed
Common areas
- Central Fireplace
- Indoor Common Areas
- Meeting Room
- Outdoor Common Areas
- Outside Patio
- Indoor Atrium
- TV Lounge
- Library
- Private Bath
- Main Street Shops
- Beauty Salon
- Computer or Media Center
Recreational areas
- Billiards Lounge
- Arts and Crafts Center
- Game Room
- Movie or Theater Room
- Fitness Center
- Raised Garden Beds
- Piano or Organ
Services
- Grocery Shopping and Errands
- Housekeeping
- Beautician
- Laundry Service / Drycleaning
Languages spoken
- English
Activities
- Birthday Parties
- Wine Tasting
- Current Events Club
- Live Dance or Theater Performances
- Wii Bowling
- Choir / Singing Club
- Walking Club
- BBQs or Picnics
- Resident Band or Musicians
- Karaoke
- Quilting or Sewing Club
- Holiday Parties
- Happy Hour
- Live Musical Performances
- Other Religious Services
- Community Service Organizations
- Catholic Services
- Trivia Games
- Cards / Pinochle Club
- Live Well Programs
- Stretching Classes
- Devotional Activities On-Site
- Bible Study Group
- Educational Speakers / Life Long Learning
- Pet-focused Programs
- Activities Off-site
- Yoga / Chair Yoga
- Activities On-site
- Men's Club
- Gardening Club
- Bridge Club
- Day Trips and Outings
Reviews
for The Village of Heather Hills
Write a review
A Place for Mom has scored The Village of Heather Hills with 7.8 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, The Village of Heather Hills has 31 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.2
Friendliness
4.4
Care Services
3.8
Staff
4.0
Meals & Dining
3.6
Activities
4.1
Value for Cost
4.0
A Place for Mom has scored The Village of Heather Hills with 7.8 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, The Village of Heather Hills has 31 reviews with an average "overall experience" of 4 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 31 reviews
Amy - Family/friend
Assisted Living
December 11, 2023
Mixed Experience at Heather Hills
My father resided at Heather Hills for approximately two years until his passing on November 24. While he found comfort in the meals and safety measures, our family encountered distressing lapses in the promised level of care, leading to significant health consequences.
Regrettably, my father's well-being was compromised when he was found lying in bed, surrounded by his own waste, more than once. This neglectful situation likely contributed to a severe UTI and subsequent infection, ultimately leading to his untimely death.
We express our deep concern about the lapses in care, and we hope this feedback prompts essential improvements within the facility. While we paid my father's final bill, we cannot endorse Heather Hills due to the grave consequences our family experienced.
It is our sincere wish that sharing our experience leads to necessary changes and prevents others from facing similar hardships in the future.
Anonymous - Family/friend
Assisted Living
May 10, 2023
a lovely facility and staff, very pleased with our choice, highly recommend
It's a lovely facility, beautifully remodeled, with numerous activities. [name removed] is very caring, knowledgeable, professional, and sincere. Heather Hills offers a diverse weekly menu, social gatherings, outings, and special family events just to name a few. I've been very pleased with them since moving my father there a year ago.
Mary S - Resident/client
Independent Living
December 6, 2022
Be careful lack of leadership
The exec director was full of excuses and blaming our Gov for his inability to attract and keep good staff. He thinks covid is a hoax spewing delusional rhetoric in our newsletter. I hope the new owners care about us and leave their political agenda behind. I don’t like being used as a pawn for marketing. I would rather have my privacy. If I can’t smoke the exec director shouldn’t be able to either!! Nice places right around the corner from here.
LP - Family/friend
Assisted Living
August 26, 2022
Wish they had a wider variety of activities.
They sold the business in July to a new corporation. It is now part of a bigger group.
So not certain what to expect with this all happening now, but hope the future will be great.
They have several new move-ins so that is nice.
ProtectMom - Family/friend
Assisted Living
July 16, 2022
Dozens moved out, decline in quality, poor management
Poor management. High staff turnover. Unable to properly staff. Ask why there are 25 vacant units. There is new entrance and dining area but the halls are dark, with stained carpets & dry wall buckets for roof leaks. Unit carpet is worn out and cheap. Don’t do laundry weekly. Washers & dryers are old and dirty. Mice and ants are rampant. Carports are collapsing with gutters hanging, full of bird nests and poo. Elevators don’t work. The food is bland, not fresh, cold, overcooked, like rubber. Village Care doctor, Nurse Director and assistant are constantly leaving. Meds aren’t given on time and lost. Staff doesn’t respond to call buttons or answer phone. On the weekends & evenings no management is around; it’s obvious there’s nobody in charge. During covid management & staff didn’t wear masks yet required it of visitors. The staff were often exposed residents to COVID. We tried to get these issues addressed by the Director, but were repeatedly lied to and given excuses.
David - Resident/client
Independent Living
June 22, 2022
Tami Y - Industry reviewer
Independent Living
May 2, 2022
My second home
I have worked at HH for almost 32 years. It is my home away from home and my co workers and residents are family. I can’t imagine ever working any place else.
Betty - Family/friend
Assisted Living
March 11, 2022
Great Place
This is a very nice place and community for elderly people to be. They are very friendly and the community is very clean. The administrative staff bent over backwards to get us in there in a timely matter and they were just really great to work with. It meant a lot to me and my family. The staff are very good, friendly and caring with my loved one.
Deborah M - Family/friend
Assisted Living
February 18, 2022
Would Recommend
I was happy with it, glad I put my Mom there. She is happy to be there, except with the food. I think they have their challenges with staffing issues due to covid. They are doing the best that they absolute can.
Shelly S - Family/friend
Independent Living
February 17, 2022
Great experience highly recommend
The Village at of Heather Hills is fabulous. The 1 on 1 care that they provided is something that really stuck out to us. [name removed] the intake director was absolutely incredible. The experience was wonderful and we would highly recommend them to others looking, It was the best decision I could have made for her.
Harvey - Resident/client
Independent Living
August 17, 2021
Heavenly Hills
It's a verycooperative community. THe people are always happy. I don't hear complaining from the other residents even wehn there are little changes. We're shortstaffed right now. They're very good, working very hard and extremely freindly. but they're being overworked because they can't hire anybody. The food is great. There's a good variety and good quality with a proper portion size. You get two choices for each meal every day, and it's very delicious. My only complaint is they put salt in their food, and I believe that a facility like this with primarily older people could probably curtail some of the salt. They have a lot of activiites, so much going on all the time. People are enthusiastic with teh activities. And that stands out compared to other places we've visited. IT's a very well run organization, if a little expensive. Other places had a large entrance fee, but the entrance fee here is reasonable. And htey completely redo your rooms before you move in. THey have private covered parking spots avaialble. I would definietly recommend coming here if you can afford it.
D.R. G - Family/friend
Independent Living
May 26, 2021
We would strongly recommend The Village
The friendliness of the staff members would be six stars out of five. Our loved one thinks the food is wonderful, and the have been back and forth with the activities. She does enjoys what they have, and they do have a great line up of things to do. We feel that the value for cost is very good. This was our first choice.
JC - Resident/client
Assisted Living
April 21, 2021
Terrible
I lived at Heather Hills for 1 year. The residents were wonderful! Most of the staff was very kind and excellent with all of the residents. However, there were several that were evil, mean and cruel> It was in every
area. They were in the office staff, servers ,health care and even administration. These people would often lie to the residents. They would document that they gave a medication, took a temperature, record that a resident refused a shower. One night when I first got there the toilet in my room was not working. I was told I would have to walk downstairs to use a restroom or wear an adult diaper. They did not have a plunger. I was recovering from a stroke. I was humiliated. I was new and scared.
Another time I was told they did a temperature check. They did not. I was told that I must have forgot. It is scary what they do and get away with. Many residents are not able to speak for themselves, Their families and caregivers do not see the true picture. It is a SHAME!!!
anonymous - Family/friend
Independent Living
March 24, 2021
very pleasant environment
The community is very spacious and pretty. There are a lot of activities going on and the rooms are very large. The communication between the staff and our family is good and they keep us updated and well informed. I would recommend this community to others
Anonymous - Family/friend
Assisted Living
January 21, 2021
Warm and caring atmosphere
They are very friendly and accommodating. The community is very caring and I feel they did well for my loved one. I would absolutely recommend this community to others.
anonymous - Family/friend
Independent Living
July 31, 2020
Review of The Village Of Heather Hills
All in all, I would say that Heather Hills is/has been a good (not excellent) place for the following reasons:
Village care tries to be attentive, however, the turnover has been a lot. Last month there were 5 new hires. For being a facility for independent living, there are more and more residents that need a lot of care and assistance, thus making them busier.
Weekend coverage is very lackadaisical; definitely a slim crew working and not always someone at the front desk. No one seems to be in charge. Not enough coverage or servers.
During the whole pandemic, there has been no communication to the families as to what is going on and for being done. It is left to the 90+ age residents to remember what their restriction are and passing it on to families. Fortunately, Heather Hills had been "virus free" until this past Monday where there was someone (apparently who would come to Heather Hills on an on need basis) was tested positive. I (as well as the rest of my siblings) have been upset with the fact that we can see employees as well as the high school boys and girls (servers) coming in without masks and walking around Heather Hills interacting with residents. These individuals are just as susceptible to bringing the virus into Heather Hills and the residents (as the case may be right now with someone testing positive.)
The residents, employees and helpers aren't required to wear masks, yet family members must. Where's the logic?!?
Comments for my loved ones:
The food is dreadful; bland. When pork chops are served they are tough and the butter knife doesn't cut it.
Heather Hills put all this money into the outer appearance, yet the one section of the building (North?) the carpet is old and stained. Very dated pictures and some door frames and walls are dented and have holes. (Who wants to look at that?)
Meals are being brought up to the apartments but the times are never consistent.
Security at the doors use to be a HUGE issue, but with the renovations it has gotten better.
Yes, these issues have been brought up at one time or another with Heather Hills personnel but not always rectified.
anonymous - Industry reviewer
Independent Living
June 15, 2020
Review of The Village Of Heather Hills
Love the staff! The residents are very friendly and the facility is very nice.
Response from The Village of Heather Hills
June 29, 2020
Thank you for the kind words!
Jan Fryling - Family/friend
Independent Living
June 15, 2020
Review of The Village Of Heather Hills
Wonderful environment for seniors, either independent or assisted. Currently, nursing staff, caregivers, and administration all work to make residents comfortable! Beautiful building and wonderful amenities for all. Food service is very good with menu items to please.
Couldn't be happier that Mom in such a caring place!! Very caring staff.
Response from The Village of Heather Hills
June 29, 2020
Thank you Jan!
anonymous - Resident/client
Independent Living
July 6, 2016
It Is Good
I like living at this community. It is a nice place for me. My family lives close to me and that helps. My daughter also lives here so I feel better staying close to her.
anonymous - Family/friend
Independent Living
February 2, 2016
It's been excellent.
It's been excellent. We have been very happy with them. There have been no complaints about food or activities, or anything else. I would give them a five.
Neighborhoods around The Village of Heather Hills
See what the neighborhood has to offer and what’s nearby:
Frequently Asked Questions about The Village of Heather Hills
The Village of Heather Hills offers 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Village of Heather Hills 7.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (616) 942-1990 to reach a resident at The Village of Heather Hills.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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