The Village of Heather Hills

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The friendliness of the staff members would be six stars out of five. Our loved one thinks the food is wonderful, and the have been back and forth with the activities. She does enjoys what they have, and they do have a great line up of things to do. We feel that the value for cost is very good. This was our first choice.

I lived at Heather Hills for 1 year. The residents were wonderful! Most of the staff was very kind and excellent with all of the residents. However, there were several that were evil, mean and cruel> It was in every area. They were in the office staff, servers ,health care and even administration. These people would often lie to the residents. They would document that they gave a medication, took a temperature, record that a resident refused a shower. One night when I first got there the toilet in my room was not working. I was told I would have to walk downstairs to use a restroom or wear an adult diaper. They did not have a plunger. I was recovering from a stroke. I was humiliated. I was new and scared. Another time I was told they did a temperature check. They did not. I was told that I must have forgot. It is scary what they do and get away with. Many residents are not able to speak for themselves, Their families and caregivers do not see the true picture. It is a SHAME!!!

The community is very spacious and pretty. There are a lot of activities going on and the rooms are very large. The communication between the staff and our family is good and they keep us updated and well informed. I would recommend this community to others

They are very friendly and accommodating. The community is very caring and I feel they did well for my loved one. I would absolutely recommend this community to others.

All in all, I would say that Heather Hills is/has been a good (not excellent) place for the following reasons: Village care tries to be attentive, however, the turnover has been a lot. Last month there were 5 new hires. For being a facility for independent living, there are more and more residents that need a lot of care and assistance, thus making them busier. Weekend coverage is very lackadaisical; definitely a slim crew working and not always someone at the front desk. No one seems to be in charge. Not enough coverage or servers. During the whole pandemic, there has been no communication to the families as to what is going on and for being done. It is left to the 90+ age residents to remember what their restriction are and passing it on to families. Fortunately, Heather Hills had been "virus free" until this past Monday where there was someone (apparently who would come to Heather Hills on an on need basis) was tested positive. I (as well as the rest of my siblings) have been upset with the fact that we can see employees as well as the high school boys and girls (servers) coming in without masks and walking around Heather Hills interacting with residents. These individuals are just as susceptible to bringing the virus into Heather Hills and the residents (as the case may be right now with someone testing positive.) The residents, employees and helpers aren't required to wear masks, yet family members must. Where's the logic?!? Comments for my loved ones: The food is dreadful; bland. When pork chops are served they are tough and the butter knife doesn't cut it. Heather Hills put all this money into the outer appearance, yet the one section of the building (North?) the carpet is old and stained. Very dated pictures and some door frames and walls are dented and have holes. (Who wants to look at that?) Meals are being brought up to the apartments but the times are never consistent. Security at the doors use to be a HUGE issue, but with the renovations it has gotten better. Yes, these issues have been brought up at one time or another with Heather Hills personnel but not always rectified.

Love the staff! The residents are very friendly and the facility is very nice.

Wonderful environment for seniors, either independent or assisted. Currently, nursing staff, caregivers, and administration all work to make residents comfortable! Beautiful building and wonderful amenities for all. Food service is very good with menu items to please. Couldn't be happier that Mom in such a caring place!! Very caring staff.

I like living at this community. It is a nice place for me. My family lives close to me and that helps. My daughter also lives here so I feel better staying close to her.

It's been excellent. We have been very happy with them. There have been no complaints about food or activities, or anything else. I would give them a five.

Overall we are very, very happy. My parents are happy with it. They love the food and activities. They have helped with any issues that have come up. They have been very responsive to any requests or accommodations. I would rate them between a four and five. We have been very happy with it.