Sunrise of Cascade

My father was only there for a short time (a 2-week respite stay), but the staff seemed very caring and treated him with respect.

This facility is good. They do a good job with the challenges that they have in this unit. Communication with the family is great. I would recommend that they get someone on staff full time for laundry, they seem to always be behind on laundry. Overall, it's a good place. I would recommend them to friends and family.

Besides the friendliness of the staff, Sunrise of Cascade has a very homey atmosphere to it, our loved one feels right at home. Based on our overall experience so far we would absolutely recommend this community to other families.

My 90 year old father stayed here for about [dates removed], after breaking his ankle. He needs support for most of his ADLs and has mild dementia. The staff was friendly and took good care of him. He couldn't figure out how to use his phone, so I'd call the front desk and they would call me on his phone and hand it to him. The food seemed quite decent. The exec director of nursing was amazing. There were some family issues & inappropriate attempts to remove him & she was on top of it, making sure he was kept safe. The facility is very homelike and nice. There were occasionally issues with length of time it took to respond to a call button, but it was during Covid lockdown and I know staffing was tough then.

They have excellent leadership at Sunrise, the executive director is just outstanding and she sets the tone for all of the staff there. Everyone we have encountered on every staffing level have been very professional, caring and personable. Anytime we have had a concern which is not often it is always immediately addressed. They really cared for our mother like she was apart of their family, and based on our experience we would recommend this community to others.

The staff does the best they can while being short staffed. The Director is amazing. The staff in the Alzheimer's unit has a few staff that are extraordinary.

A very nice community. An onsite dog and cat for residents to visit is wonderful. It is clean, the menus awesome and feels very much like a home.

When I could no longer care for my mother at home, my sister and I began searching various dementia care facilities in Grand Rapids. After two weeks of visiting several facilities we were disillusioned and sad. They were all too sterile and hospital like. Then we walked into Sunrise. It was welcoming and homey and we felt comfortable with mom staying here. Please research several places but make certain one of them is sunrise.

To start off, I try to stay away from writing reviews but when a senior care facility seems more focused on bottom line figures than their senior patients….It warrants an honest review. NOTE: I would read all recent customer reviews to make your own opinions on whether to use their services or not. But I have to echo other people’s displeasure of the care being given to loved ones at Sunrise of Cascade AND point out many issues we found out during and after using them. Just because its a new facility and they allow dogs,..only goes so far. The fact that you hear from people like us stating major concerns,…should concern you. [Name removed] is incompetent, very dishonest and is more concerned about money than your loved one. We overheard a conversation in passing where she secured a $20,000 a month care package and began cheering and bragging to other internal office staff. She and staff will tell you “everything is going well” but in reality, they weren’t. They tried to hide items going on in the facility. We pulled my father out of their facility for 5 reasons. 1. Cuts on his arms: My father ended up with what appeared to be 5 finger nail cuts in his forearm. We were never told anything or told of any concerns but bruising and cuts appeared. The fact that this happened to a point where five finger nails pierce someone’s skin is beyond excessive. 2. Sexual Predator: While taking our father out on a daily excursion,s taff told us that there were internal reports of a sexual predator on site (outside). Over the last few years he has been found masturbating to staff and those who reside there. In spite of this, no external communication about this has been given to families. 3. Communication: There was an incident where one of their staff members purposefully removed my fathers walker (although he couldn’t walk without it). Due to this my father fell face forward. What is more troublesome is we had to find this out from a 3rd service provider because it appears the facility wanted to keep this "hush hush.” This was borderline “Elder Abuse.” 4. Basic Care: Our father was admitted to the hospital. Sunrise didn't call us immediately when they noticed a change in his condition. It took almost 24 hours before we personally got a call from Sunrise when they knew there was an acute issue. He wasn't eating or peeing and Sunrise didn't even check his temperature, when in fact he had a 103 temperature and was shaking for that day. This is not the earmark of expert care while paying $5,000-7,500 a month. 5. Violation of Tenant Lease: After giving our 30 day notice of departure we were contacted a few times regarding our departure date. At that time we stated that we would be willing to vacate the room prior the 30 days if the new prospective tenants needed to move sooner…BUT only if we were going to be prorated, and refunded our money when they moved in. If we are going to be paying for a room, there was no sense in rushing to move anything. We didn't hear from the office or a sooner move in date from new prospective tenant. When we came to pick up my fathers items on the last day he was legally leased till, [name removed] and Sunrise decided to violate my fathers own tenancy rights and removed ALL items from his room. Sunrise didn't place them in a locked location, but instead placed in the facility's common areas where anyone (residents, visiting patrons, staff, etc) could take or rummage through his items. Not once were we called to discuss this nor would we have given Sunrise permission to do so. We trusted Sunrise to protect all his belongings. As a facility Sunrise had an obligation to protect those items. Because of Sunrise’s actions, items were stolen and/or lost. What happened during my father's stay was unacceptable and I hope for all current and future residents people really investigate and review other peoples experiences so that they don’t experience what we did…BUT most importantly put a loved one through it.

To start off, I try to stay away from writing reviews but when a senior care facility seems more focused on bottom line figures than their senior patients….It warrants an honest review. NOTE: I would read all recent customer reviews to make your own opinions on whether to use their services or not. But I have to echo other people’s displeasure of the care being given to loved ones at Sunrise of Cascade AND point out many issues we found out during and after using them. Just because its a new facility and they allow dogs,..only goes so far. The fact that you hear from people like us stating major concerns,…should concern you. Sunrises Director, [name removed] is incompetent, very dishonest and is more concerned about money than your loved one. We overheard a conversation in passing where she secured a $20,000 a month care package and began cheering and bragging to other internal office staff. She and staff will tell you “everything is going well” but in reality, they weren’t. They tried to hide items going on in the facility. We pulled my father out of their facility for 5 reasons. 1. Cuts on his arms: My father ended up with what appeared to be 5 finger nail cuts in his forearm. We were never told anything or told of any concerns but bruising and cuts appeared. The fact that this happened to a point where five finger nails pierce someone’s skin is beyond excessive. 2. Sexual Predator: While taking our father out on a daily excursion, staff told us that there were internal reports of a sexual predator on site (outside). Over the last few years he has been found masturbating to staff and those who reside there. In spite of this, no external communication about this has been given to families. 3. Communication: There was an incident where one of their staff members purposefully removed my fathers walker (although he couldn’t walk without it). Due to this my father fell face forward. What is more troublesome is we had to find this out from a 3rd service provider because it appears the facility wanted to keep this "hush hush.” This was borderline “Elder Abuse.” 4. Basic Care: Our father was admitted to the hospital. Sunrise didn't call us immediately when they noticed a change in his condition. It took almost 24 hours before we personally got a call from Sunrise when they knew there was an acute issue. He wasn't eating or peeing and Sunrise didn't even check his temperature, when in fact he had a 103 temperature and was shaking for that day. This is not the earmark of expert care while paying $5,000-7,500 a month. 5. Violation of Tenant Lease: After giving our 30 day notice of departure we were contacted a few times regarding our departure date. At that time we stated that we would be willing to vacate the room prior the 30 days if the new prospective tenants needed to move sooner…BUT only if we were going to be prorated, and refunded our money when they moved in. If we are going to be paying for a room, there was no sense in rushing to move anything. We didn't hear from the office or a sooner move in date from new prospective tenant. When we came to pick up my fathers items on the last day he was legally leased till, [name removed] and Sunrise decided to violate my fathers own tenancy rights and removed ALL items from his room. Sunrise didn't place them in a locked location, but instead placed in the facility's common areas where anyone (residents, visiting patrons, staff, etc) could take or rummage through his items. Not once were we called to discuss this nor would we have given Sunrise permission to do so. We trusted Sunrise to protect all his belongings. As a facility Sunrise had an obligation to protect those items. Because of Sunrise’s actions, items were stolen and/or lost. What happened during my father's stay was unacceptable and I hope for all current and future residents people really investigate and review other peoples experiences so that they don’t experience what we did…BUT most importantly put a loved one through it.

I liked the staff and the facility very much; however, it does not seem like a good fit for my dad. The population is much older and the activities are geared toward that (i.e. Bingo, cards, tea, etc.) My dad is much more active and would need more than that. The accommodations were nice, and the high ceilings helped it feel much less claustrophobic than some other places. I also liked that residents have the same caregivers every day. Unfortunately, I just don't think that the community is the right fit for my dad.

Nice community but not a good fit for mom. Every place is a little different so advice would be to try to tour several places before choosing a community.

I have been in this facility many times visiting family and friends. I have observed residents wait very long periods of time for a staff to assist them with the restroom or other care needs. After residents have pulled their cords for help in their rooms they sometimes have to wait 45+ minutes for a staff member to respond. I have seen family members search the building for staff and have found no one to assist their family member. Many of the staff members out outside together on "smoke breaks" socially with each other while the needs of residents go unmet. This is completely unacceptable, especially with the extremely high rates Sunrise of Cascade charges residents for care. [Removed], I would STRONGLY encourage you to rectify this situation unless you want a visit/investigation from the state licensing agency and the local long-term care ombudsman. Be aware that the family and friends of residents are watching VERY closely as to what goes on in your facility.

My dear friend Fr. [Removed[ was at Sunrise, and I was far away in Vermont. As his condition declined over the past week, I was able to interact with him via the personal I-phone of director, [Removedx], you have made all the difference! Thanks to you and your colleagues, I have found closure and had a life-changing experience with my dear friend. Thank you!!!!

Very informative staff and friendly. outside grounds were very nice, facility seemed very clean, no bad smells, staff knew all the residences.

Poor communication, staff is not only unfriendly, they are rough and they treat the residence harshly. The tour was great, but living there was a nightmare. Activities schedule is impressive if only they actually did them. Some of the meals were decent, others looked like they came from a can of dog food. Beware of the dementia care.

They offer a lot of daily activities and mom seems to like playing bingo. The food is good and she is starting to make friends. The staff are friendly and they have been there for her when she needed assistance. This is a nice clean community that offers a great level of care and I would recommend it.