Sunrise of Cascade

3041 Charlevoix Drive Southeast, Grand Rapids, MI 49546

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Sunrise of Cascade in google map
street view of Sunrise of Cascade

About the community Sunrise of Cascade

Sunrise of Cascade is a single level, Arts and Crafts style building offering assisted living and secured memory care. We are conveniently located just East of I-96 and the 28th Street exit on Charlevoix Drive in Grand Rapids, MI. Charlevoix Drive is a quiet street but close to shopping, dining, the Cascade library and Fred Meijer Gardens.

Sunrise of Cascade is an award winning community and was recognized with a Bronze National Quality Award by the AHCA/NCAL . Our craftsman style building features fieldstone fireplaces in the common areas, leaded glass windows and a cozy, comfortable environment.
Deb Rost, Executive Director, has been with Sunrise since the Cascade community opened in 2007.

Our clinical team is comprised of two wellness nurses and our Resident Care Director, Sharon Farrell, RN. . There is a nurse in the building seven days per week at Sunrise of Cascade.

Senior Living Options Offered

Assisted living
Memory care

Pricing for Sunrise of Cascade

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Sunrise of Cascade

Community Details at Sunrise of Cascade

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas


More on this community

Reviews for Sunrise of Cascade

3.8

(39 reviews)

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Cleanliness

4.0

Care services

3.8

Staff

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Meals & dining

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Activities

3.9

Value for cost

3.9

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1-20 of 39 reviews
5.0
July 12, 2021
Anonymous - Toured community

A very nice community. An onsite dog and cat for residents to visit is wonderful. It is clean, the menus awesome and feels very much like a home.


5.0
July 19, 2019
William C Farrell - Loved one of resident/client
Verified Review
Review of Sunrise of Cascade

When I could no longer care for my mother at home, my sister and I began searching various dementia care facilities in Grand Rapids. After two weeks of visiting several facilities we were disillusioned and sad. They were all too sterile and hospital like. Then we walked into Sunrise. It was welcoming and homey and we felt comfortable with mom staying here. Please research several places but make certain one of them is sunrise.


0.5
December 1, 2018
Daniel - Loved one of resident/client

To start off, I try to stay away from writing reviews but when a senior care facility seems more focused on bottom line figures than their senior patients….It warrants an honest review. NOTE: I would read all recent customer reviews to make your own opinions on whether to use their services or not. But I have to echo other people’s displeasure of the care being given to loved ones at Sunrise of Cascade AND point out many issues we found out during and after using them. Just because its a new facility and they allow dogs,..only goes so far. The fact that you hear from people like us stating major concerns,…should concern you. [Name removed] is incompetent, very dishonest and is more concerned about money than your loved one. We overheard a conversation in passing where she secured a $20,000 a month care package and began cheering and bragging to other internal office staff. She and staff will tell you “everything is going well” but in reality, they weren’t. They tried to hide items going on in the facility. We pulled my father out of their facility for 5 reasons. 1. Cuts on his arms: My father ended up with what appeared to be 5 finger nail cuts in his forearm. We were never told anything or told of any concerns but bruising and cuts appeared. The fact that this happened to a point where five finger nails pierce someone’s skin is beyond excessive. 2. Sexual Predator: While taking our father out on a daily excursion,s taff told us that there were internal reports of a sexual predator on site (outside). Over the last few years he has been found masturbating to staff and those who reside there. In spite of this, no external communication about this has been given to families. 3. Communication: There was an incident where one of their staff members purposefully removed my fathers walker (although he couldn’t walk without it). Due to this my father fell face forward. What is more troublesome is we had to find this out from a 3rd service provider because it appears the facility wanted to keep this "hush hush.” This was borderline “Elder Abuse.” 4. Basic Care: Our father was admitted to the hospital. Sunrise didn't call us immediately when they noticed a change in his condition. It took almost 24 hours before we personally got a call from Sunrise when they knew there was an acute issue. He wasn't eating or peeing and Sunrise didn't even check his temperature, when in fact he had a 103 temperature and was shaking for that day. This is not the earmark of expert care while paying $5,000-7,500 a month. 5. Violation of Tenant Lease: After giving our 30 day notice of departure we were contacted a few times regarding our departure date. At that time we stated that we would be willing to vacate the room prior the 30 days if the new prospective tenants needed to move sooner…BUT only if we were going to be prorated, and refunded our money when they moved in. If we are going to be paying for a room, there was no sense in rushing to move anything. We didn't hear from the office or a sooner move in date from new prospective tenant. When we came to pick up my fathers items on the last day he was legally leased till, [name removed] and Sunrise decided to violate my fathers own tenancy rights and removed ALL items from his room. Sunrise didn't place them in a locked location, but instead placed in the facility's common areas where anyone (residents, visiting patrons, staff, etc) could take or rummage through his items. Not once were we called to discuss this nor would we have given Sunrise permission to do so. We trusted Sunrise to protect all his belongings. As a facility Sunrise had an obligation to protect those items. Because of Sunrise’s actions, items were stolen and/or lost. What happened during my father's stay was unacceptable and I hope for all current and future residents people really investigate and review other peoples experiences so that they don’t experience what we did…BUT most importantly put a loved one through it.


1.0
December 1, 2018
D. - Loved one of resident/client
Buyer Beware...

To start off, I try to stay away from writing reviews but when a senior care facility seems more focused on bottom line figures than their senior patients….It warrants an honest review. NOTE: I would read all recent customer reviews to make your own opinions on whether to use their services or not. But I have to echo other people’s displeasure of the care being given to loved ones at Sunrise of Cascade AND point out many issues we found out during and after using them. Just because its a new facility and they allow dogs,..only goes so far. The fact that you hear from people like us stating major concerns,…should concern you. Sunrises Director, [name removed] is incompetent, very dishonest and is more concerned about money than your loved one. We overheard a conversation in passing where she secured a $20,000 a month care package and began cheering and bragging to other internal office staff. She and staff will tell you “everything is going well” but in reality, they weren’t. They tried to hide items going on in the facility. We pulled my father out of their facility for 5 reasons. 1. Cuts on his arms: My father ended up with what appeared to be 5 finger nail cuts in his forearm. We were never told anything or told of any concerns but bruising and cuts appeared. The fact that this happened to a point where five finger nails pierce someone’s skin is beyond excessive. 2. Sexual Predator: While taking our father out on a daily excursion, staff told us that there were internal reports of a sexual predator on site (outside). Over the last few years he has been found masturbating to staff and those who reside there. In spite of this, no external communication about this has been given to families. 3. Communication: There was an incident where one of their staff members purposefully removed my fathers walker (although he couldn’t walk without it). Due to this my father fell face forward. What is more troublesome is we had to find this out from a 3rd service provider because it appears the facility wanted to keep this "hush hush.” This was borderline “Elder Abuse.” 4. Basic Care: Our father was admitted to the hospital. Sunrise didn't call us immediately when they noticed a change in his condition. It took almost 24 hours before we personally got a call from Sunrise when they knew there was an acute issue. He wasn't eating or peeing and Sunrise didn't even check his temperature, when in fact he had a 103 temperature and was shaking for that day. This is not the earmark of expert care while paying $5,000-7,500 a month. 5. Violation of Tenant Lease: After giving our 30 day notice of departure we were contacted a few times regarding our departure date. At that time we stated that we would be willing to vacate the room prior the 30 days if the new prospective tenants needed to move sooner…BUT only if we were going to be prorated, and refunded our money when they moved in. If we are going to be paying for a room, there was no sense in rushing to move anything. We didn't hear from the office or a sooner move in date from new prospective tenant. When we came to pick up my fathers items on the last day he was legally leased till, [name removed] and Sunrise decided to violate my fathers own tenancy rights and removed ALL items from his room. Sunrise didn't place them in a locked location, but instead placed in the facility's common areas where anyone (residents, visiting patrons, staff, etc) could take or rummage through his items. Not once were we called to discuss this nor would we have given Sunrise permission to do so. We trusted Sunrise to protect all his belongings. As a facility Sunrise had an obligation to protect those items. Because of Sunrise’s actions, items were stolen and/or lost. What happened during my father's stay was unacceptable and I hope for all current and future residents people really investigate and review other peoples experiences so that they don’t experience what we did…BUT most importantly put a loved one through it.


4.0
November 6, 2018
Anonymous - Toured community

I liked the staff and the facility very much; however, it does not seem like a good fit for my dad. The population is much older and the activities are geared toward that (i.e. Bingo, cards, tea, etc.) My dad is much more active and would need more than that. The accommodations were nice, and the high ceilings helped it feel much less claustrophobic than some other places. I also liked that residents have the same caregivers every day. Unfortunately, I just don't think that the community is the right fit for my dad.


4.0
September 22, 2018
Anonymous - Toured community

Nice community but not a good fit for mom. Every place is a little different so advice would be to try to tour several places before choosing a community.


0.5
August 6, 2017
Anonymous
Corrective action needed immediately!

I have been in this facility many times visiting family and friends. I have observed residents wait very long periods of time for a staff to assist them with the restroom or other care needs. After residents have pulled their cords for help in their rooms they sometimes have to wait 45+ minutes for a staff member to respond. I have seen family members search the building for staff and have found no one to assist their family member. Many of the staff members out outside together on "smoke breaks" socially with each other while the needs of residents go unmet. This is completely unacceptable, especially with the extremely high rates Sunrise of Cascade charges residents for care. [Removed], I would STRONGLY encourage you to rectify this situation unless you want a visit/investigation from the state licensing agency and the local long-term care ombudsman. Be aware that the family and friends of residents are watching VERY closely as to what goes on in your facility.

Response from Sunrise of Cascade

August 8, 2017

We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information (at) sunriseseniorliving.com so that we can learn more. –The Sunrise Team


5.0
July 19, 2017
AndrewD - Loved one of resident/client
Powerful Experience thanks to Sunrise

My dear friend Fr. [Removed[ was at Sunrise, and I was far away in Vermont. As his condition declined over the past week, I was able to interact with him via the personal I-phone of director, [Removedx], you have made all the difference! Thanks to you and your colleagues, I have found closure and had a life-changing experience with my dear friend. Thank you!!!!


5.0
May 22, 2017
Anonymous - Toured community

Very informative staff and friendly. outside grounds were very nice, facility seemed very clean, no bad smells, staff knew all the residences.


1.0
April 17, 2017
Anonymous - Loved one of resident/client
Gone down hill

Poor communication, staff is not only unfriendly, they are rough and they treat the residence harshly. The tour was great, but living there was a nightmare. Activities schedule is impressive if only they actually did them. Some of the meals were decent, others looked like they came from a can of dog food. Beware of the dementia care.


4.5
February 28, 2017
Anonymous - Loved one of resident/client
Verified Review
Great care given here

They offer a lot of daily activities and mom seems to like playing bingo. The food is good and she is starting to make friends. The staff are friendly and they have been there for her when she needed assistance. This is a nice clean community that offers a great level of care and I would recommend it.


3.0
February 10, 2017
Anonymous - Toured community
Verified Review
Pretty Nice Tour

This is a nice community. My tour of it went very well. Everyone was very kind, and helpful. All our questions was answered. The community looked very well-kept. It was a pretty nice experience, but not the one for us.


4.0
January 10, 2017
Anonymous - Toured community
Verified Review
Really nice tour!

This was a very nice community. The residents looked genuinely happy there. The staff was very helpful and knowledgeable. The community looked nice and clean and there was no smells. I liked that the residents were out and doing things in the community.


5.0
December 6, 2016
Anonymous - Loved one of resident/client
Verified Review
Accommodating Staff!!

The staff have been really good at helping my dad get acclimated in his new living environment. They are very accommodating to his needs and have made him feel right at home the best they can. My dad has recently been participating in some of the activities and seems to really enjoy the arts and crafts program. He has no complaints about the food and has really enjoyed his dinning experience.


4.0
November 9, 2016
Anonymous - Toured community
Verified Review
People out and about!

The tour was really insightful and the people were knowledgeable. I was able to see that the residents were happy and out doing there stuff. The only reason why we did not go with them was because the location. It was so far.


3.5
August 19, 2016
Anonymous - Loved one of resident/client
Verified Review
Staff Need Better Communication!!

The staff at Sunrise of Cascade is not very friendly or don't communicate well. The activities that are offered are going okay. The meals taste good and the community is up-kept. At the moment i would not recommend the community to friends and family. I really hope the staff friendliness can get better.

Response from Sunrise of Cascade

September 2, 2016

We are sorry to hear about your experience at our community. We take your comments very seriously and would like to speak with you further. Please email information (at) sunriseseniorliving (dot) com with your contact information so that we can reach out to you. Thank you, The Sunrise Team


4.5
July 22, 2016
Kelley - Loved one of resident/client
Verified Review
Worth every bit to know Mom is safe and comfortable

Our Mom was in need of considerable care when arriving. Sunrise made great strides over a very short amount of time to make sure all our mothers needs were met. They went above and beyond helping us set up Hospice care and additional care for my Mother's beloved dog. We are incredibly grateful for the sense of peace we have knowing our mother is well cared for. We stop in various times thru the day and are always pleased to see how well our mother is doing. The open communication across all levels of care and management staff really helps.


5.0
January 25, 2016
Anonymous - Loved one of resident/client
Verified Review
Very nice place, and a welcoming friendly staff!

Overall we're very pleased with how things have turned out at Sunrise of Cascade, I'd give them top marks across the board! My loved one was very reluctant to even consider moving into a senior community, but the staff here did a great job welcoming her and getting her acclimated to her new home. The facility is clean and well kept, and they've got a good activities program to keep everyone entertained. She's really enjoying the social setting.


5.0
August 21, 2015
Anonymous - Resident/client
Verified Review
like it a lot

I like it a lot at Sunrise of Cascade. You get what you pay for here. The staff is really good to all of the residents. They did something special me and my husbands anniversary which was so unexpected. The staff really go above and beyond. The facility has a very homey feel. We just really enjoy it!


4.5
July 20, 2015
Anonymous - Loved one of resident/client
Verified Review
We are happy with them so far.

We are happy with them so far. The food could be a little better. They also could have a little more communication when it comes to feedback about care. We chose this one of others because we just liked the overall atmosphere. The residents seemed to be out and about, instead of just in their rooms. The care also just seemed a little better.

Response from Sunrise of Cascade

August 26, 2015

Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise. Please email Information (at) SunriseSeniorLiving (dot) com with further details so we may follow up. Thank you, Sunrise Team


Neighborhood around Sunrise of Cascade

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Sunrise of Cascade in google map

Frequently Asked Questions about Sunrise of Cascade

Sunrise of Cascade offers Studio, 1 Bedroom and Semi-Private. Learn more.

Sunrise of Cascade has received an average review rating of 3.8 based on 39 reviews. See all reviews.


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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

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If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.