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The Village at Hayes Valley

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624 Laguna Street, San Francisco, CA 94102

6.3
Review score
62 reviews
Add review
6.3
Review score
62 reviews
5 star
53%
4 star
21%
3 star
13%
2 star
8%
1 star
5%
See all reviews
8.9
Review score
9678 reviews
99 facilities
For pricing & availability:
(866) 374-4058
The Village at Hayes Valley
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The Village at Hayes Valley exterior entrance
2121 Photos available
11 Floor plan available
The Village at Hayes Valley in google map
street view of The Village at Hayes Valley

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Donald L
-
Family/friend
5.0
Great experience
Very professional and helpful staff. Attentive to people. I witnessed caring kindness and compassion.. What I experienced was not expected but it was a very eye opening experience. The personnel and staff should be commended.

About the facility
The Village at Hayes Valley

Explore The Village at Hayes Valley’s luxurious retirement setting for your loved one’s assisted living and memory care needs. Located in San Francisco, California, this community has a vibrant atmosphere with modern décor. Plus, its immediate proximity to the city’s exciting landscape offers plenty of activities and excitement.

Community Amenities and Services

This community’s wide-ranging services ensure that your loved one will receive the individualized care they need, with thorough health assessments, transportation services, medication management, assistance with activities of daily living (ADLs), and more.

Dine on executive-chef-prepared menu options in a restaurant-style setting. Meals are made with residents’ health needs in mind, so your loved one can fulfill their dietary needs without sacrifice.

Take in views of the city from the rooftop lounge, get creative in the arts and crafts room, break a sweat in a daily exercise class, or join in a regularly scheduled activity. Here, there’s always an opportunity to take on your interests.

Living Arrangements

The Village at Hayes Valley offers multiple floor plan options for studio, one-bedroom, and two-bedroom apartments that can come equipped with kitchenettes and unique safety features.

Memory Care residents can make use of unique resources as they engage cognitive functions through creative games, movie nights, and more.

State licensing...

Read more

Senior living options offered

Assisted Living

Pricing
for The Village at Hayes Valley

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Unlock pricing
Studio
Starting at $XXXX/mo
Unlock pricing
Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Village at Hayes Valley

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The Village at Hayes Valley exterior entrance
The Village at Hayes Valley

624 Laguna Street, San Francisco, CA 94102

Coterie Cathedral Hill community exterior
Coterie Cathedral Hill

1001 Van Ness Ave, San Francisco, CA 94109

Sagebrook Senior Living at San Francisco
Sagebrook Senior Living at San Francisco

2750 Geary Blvd, San Francisco, CA 94118

The Ivy at Golden Gate library
The Ivy at Golden Gate

1601 19th Ave, San Francisco, CA 94122

6.3
Review score
62 reviews
6.3
Review score
62 reviews
5 star
53%
4 star
21%
3 star
13%
2 star
8%
1 star
5%
9.8
Review score
31 reviews
9.8
Review score
31 reviews
5 star
94%
4 star
3%
3 star
0%
2 star
0%
1 star
3%
9.6
Review score
44 reviews
9.6
Review score
44 reviews
5 star
73%
4 star
11%
3 star
9%
2 star
2%
1 star
5%
8.0
Review score
15 reviews
8.0
Review score
15 reviews
5 star
40%
4 star
47%
3 star
13%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at The Village at Hayes Valley

Healthcare Services

  • Incontinence Care
  • Staffing & Ancillary Services
  • Medication Management
  • Non-Ambulatory Care
  • Memory Care
  • Diabetic Care
  • High Acuity Care

Meals & Dining

  • Low / No Sodium
  • Professional Chef
  • Restaurant Style Dining
  • Vegetarian
  • Guest Meals
  • Vegan
  • Gluten-free
  • Meals Provided
  • Room Service
  • No Sugar
  • Kosher

Room Amenities

  • Wheelchair Accessible Showers
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV
  • Ground Floor Units
  • Handicap Accessible
  • Wi-Fi/high-speed internet

Community Amenities

Transportation & parking

  • Property Convenient to Public Transit

Pets

  • Dogs Allowed
  • Weight Limit (lbs)
  • Cats Allowed

Common areas

  • Indoor Common Areas
  • TV Lounge
  • Library
  • Outside Patio
  • Outdoor Common Areas

Recreational areas

  • Raised Garden Beds
  • Piano or Organ
  • Movie or Theater Room

Services

  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • Mandarin
  • Filipino
  • Spanish
  • English

Activities

  • Devotional Activities Offsite
  • Educational Speakers / Life Long Learning
  • Birthday Parties
  • Stretching Classes
  • Visiting Chaplain or Priest
  • Art Classes
  • Live Musical Performances
  • Trivia Games
  • Devotional Activities On-Site
  • BBQs or Picnics
  • Day Trips and Outings
  • Live Dance or Theater Performances
  • Yoga / Chair Yoga
  • Activities Off-site
  • Holiday Parties
  • Gardening Club
  • Visiting Rabbi
  • Reminiscence Programs
  • Activities On-site
  • Live Well Programs
  • Happy Hour

Reviews

for The Village at Hayes Valley

6.3Review score62 reviews
6.3
Review score
62 reviews
5 star
53%
4 star
21%
3 star
13%
2 star
8%
1 star
5%
Pacifica Senior Living
8.9
Review score9676 reviews99 communities
Write a review
A Place for Mom has scored The Village at Hayes Valley with 6.3 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, The Village at Hayes Valley has 62 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.3
Friendliness
4.2
Care Services
4.1
Staff
3.9
Meals & Dining
4.0
Activities
4.1
Value for Cost
4.0
A Place for Mom has scored The Village at Hayes Valley with 6.3 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, The Village at Hayes Valley has 62 reviews with an average "overall experience" of 4 out of 5.
Parent company
Best of Senior Living 2023
Pacifica Senior Living
8.9
Review score9676 reviews99 communities
Logo for Pacifica Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 62 reviews
Gustavo Woltmann - Toured community
Assisted Living
October 29, 2023
5.0
Great Place
The staff at this establishment is exceptionally professional and helpful. They are genuinely attentive to people's needs, displaying a remarkable level of caring, kindness, and compassion. My experience was unexpectedly enlightening, and I witnessed a level of empathy that was truly eye-opening. The personnel and staff deserve commendation for their exceptional service and genuine concern for others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Village at Hayes Valley
October 30, 2023
Hi Gustavo Woltmann, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at The Village at Hayes Valley.
Anonymous - Family/friend
Assisted Living
June 29, 2023
3.0
Verified Review
Some great staff, but lots of turnover of staff.
There are some amazing people working there BUT the staff turnover is quick. I really feel the staff is great but maybe not the company they work for. Things can change quickly. My mom didn't like it. There's not enough outdoor time/activities outside of the facility. Especially during COVID, which is understandable.
Cleanliness
5
Friendliness
4
Care Services
3
Staff
3
Meals & Dining
4
Activities
3
Value for Cost
3
Response from The Village at Hayes Valley
August 28, 2023
Thank you for your compliments about our staff. We have had staff turnover but we are currently improving caregiver retention. You will be happy to know that we are currently restructuring our care services to improve staff availability and responsiveness. We also have an excellent Activities Director who is creating many new and exciting activities and events for residents. We are all glad to have moved beyond COVID as it was especially difficult for residents.
anonymous - Toured community
Assisted Living
March 20, 2023
1.0
Verified Review
Tour experience
We toured with The Village at Hayes Valley and it was the most expensive one and the worst out of the ones that we saw. They had no parking, all shared bathrooms in the hallway, smelled awful - just gross.
Response from The Village at Hayes Valley
August 15, 2023
Touring senior living communities helps future residents and their families determine if a particular location will work for them. While your review indicates some features that you did not like, other people may not entirely agree with you. For instance, our community is located in downtown San Francisco in a neighborhood close to the Civic Center, where private parking is hard to find and on-street parking is challenging at the best of times. Our building was not designed for resident parking. Having said that, many families and residents understand that and use public or ridesharing transportation to our location. We have the shared hall bathrooms for safety reasons, as many of our residents require assistance in the restroom and they are less likely to fall if the restroom is more accessible by staff, such as a shared one in the hall. Our restrooms, of which we have many, are safe, clean, and accessible to all who need them. Our staff works hard to keep the place odor-free and sanitized at all times. We hope that you found the right senior living accommodation for your loved one.
Donald L - Family/friend
Assisted Living
December 16, 2022
5.0
Great experience
Very professional and helpful staff. Attentive to people. I witnessed caring kindness and compassion.. What I experienced was not expected but it was a very eye opening experience. The personnel and staff should be commended.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Response from The Village at Hayes Valley
December 27, 2022
Thank you for your positive review and visiting our community. We appreciate you sharing your experience and hope to see you again soon.
Anonymous - Family/friend
Memory Care
September 13, 2022
2.0
Verified Review
It was a wonderful location, but the organization is chaotic.
Cleanliness
4
Friendliness
3
Care Services
2
Staff
2
Meals & Dining
2
Activities
3
Value for Cost
2
Response from The Village at Hayes Valley
November 2, 2022
Thank you for noting that this is a wonderful location. We are surprised by your reference to organization. The Village at Hayes Valley consistently receives 4.0 and higher for our friendliness, cleanliness, care services, activities and value for cost across the spectrum of review sites.
anonymous - Family/friend
Memory Care
May 19, 2022
4.0
Verified Review
Good place. Communication could be better.
It's clean. It's safe, which is important with memory care. One thing they lack is communication. You call the front desk and their voicemail is always full. But overall we had a smooth respite stay, including the move-in and move-out process.
Cleanliness
5
Friendliness
3
Care Services
4
Staff
4
Activities
3
Value for Cost
3
Response from The Village at Hayes Valley
May 21, 2022
Thank you for your positive review, we appreciate your feedback! We are so pleased to hear that you enjoyed your experience with The Village at Hayes Valley. Have a wonderful day!
S H - Toured community
Memory Care
October 6, 2021
4.0
Verified Review
Value for Your Money
Overall impression was that it was very clean. They had the amenities that your loved one will need. They seemed to be able to cover everything as well.
Cleanliness
5
Friendliness
5
Staff
4
Response from The Village at Hayes Valley
October 27, 2021
Hi S H! We're so happy we were able to help you out!
Elizabeth G - Family/friend
Assisted Living
June 21, 2021
2.0
I won't recommend The Village to anyone.
The best part of this facility is the staff help. They work hard to make up for the low ratio of staff to the larger number of residents. The business office cares about one thing only - the check. One member in particular is unprofessional, classless, cold, and indifferent. Office management gets a 1 out of 5 for friendliness. The daily staff I would rate a 4.
Cleanliness
4
Friendliness
2.5
Care Services
1
Staff
4
Value for Cost
1
Response from The Village at Hayes Valley
October 31, 2021
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Elizabeth G - Family/friend
Memory Care
June 21, 2021
2.0
I wont recommend the Village to anyone.
The best part of this facility is the staff help. They work heard to make up for the low ratio of staff to larger# of residents. The business office cares about one thing only 0 the checks. One member in particular is unprofessional, classless, cold, indifferent.
Cleanliness
4
Friendliness
4
Care Services
1
Staff
4
Value for Cost
1
Response from The Village at Hayes Valley
October 31, 2021
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (415) 636-5004. We hope to hear from you to resolve this matter.
anonymous - Family/friend
Memory Care
October 23, 2020
5.0
Verified Review
Review of The Village At Hayes Valley
I am so very happy to have found the Village at Hayes Valley for my husband's new "home". I now have peace of mind knowing that he is in the very best place.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Village at Hayes Valley
November 18, 2020
Anonymous, we're happy to hear you had such a positive experience with our team!
anonymous - Family/friend
Memory Care
October 5, 2020
5.0
Verified Review
Review of The Village At Hayes Valley
The entire staff- caregivers, housekeepers, activity director, food preparation staff are all excellent and dedicated. I feel that they are all part of our extended family! I could not be happier now that my husband is a resident of the Village Memory Care!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Village at Hayes Valley
December 30, 2021
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at The Village at Hayes Valley. Thank you again, we hope that you have a wonderful day.
anonymous - Family/friend
Memory Care
October 5, 2020
5.0
Verified Review
Review of The Village At Hayes Valley
I am so very happy to have found the Village for my husband's new "home". I now have peace of mind knowing that he is in the very best place.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Village at Hayes Valley
December 30, 2021
Hi , thank you very much for taking the time to leave us this positive review for our team at The Village at Hayes Valley. We appreciate it & so do our other reviewers at APlaceForMom. We hope to see you again soon!
anonymous - Resident/client
Memory Care
October 5, 2020
5.0
Verified Review
Review of The Village at Hayes Valley
Beautiful facility. Great views and clean. Wonderful residents. The administrators are fully attentive. From working with [name removed] to book me, the receptionist to welcome me and [name removed], and to guide me. And very caring toward the residents.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Village at Hayes Valley
December 29, 2021
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at The Village at Hayes Valley. Thank you again, we hope you have a wonderful day!
anonymous - Family/friend
Memory Care
October 5, 2020
5.0
Verified Review
Review of The Village At Hayes Valley
We have chosen the Village at Hayes Valley for my mom. She moved in three weeks ago and it has been great.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Village at Hayes Valley
December 30, 2021
Hello, thank you for your kind words and this wonderful review!
anonymous - Family/friend
Memory Care
September 23, 2020
5.0
Verified Review
Review of The Village At Hayes Valley
I am so very happy to have found the Village for my husband's new "home." I now have peace of mind knowing that [name removed] is in the very best place.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Village at Hayes Valley
February 14, 2021
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at The Village at Hayes Valley. Thank you again, we hope that you have a wonderful day.
anonymous - Family/friend
Memory Care
September 23, 2020
5.0
Verified Review
Review of The Village At Hayes Valley
The entire staff - caregivers, housekeepers, activity director, food preparation staff are all excellent and dedicated. I feel that they are all part of our extended family! I could not be happier now that my husband is a resident of The Village Memory Care!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Village at Hayes Valley
February 14, 2021
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at The Village at Hayes Valley. Thank you again, we hope you have a wonderful day!
anonymous - Family/friend
Memory Care
September 23, 2020
5.0
Verified Review
Review of The Village At Hayes Valley
Beautiful facility. Great views and clean. Wonderful residents. The administrators are fully attentive. From working with [name removed] to book me, the receptionist to welcome me and Irving, and to guide me. And very caring toward the residents.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Village at Hayes Valley
February 14, 2021
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at The Village at Hayes Valley. Thank you again, we hope that you have a wonderful day.
anonymous - Toured community
Memory Care
June 17, 2020
5.0
Truly in an SF neighborhood. 8-10 people per floor. Each floor has a common dining room and lounge--thus, "the village" name.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Village at Hayes Valley
December 30, 2021
Hi , thank you very much for taking the time to leave us this positive review for our team at The Village at Hayes Valley. We appreciate it & so do our other reviewers at APlaceForMom. We hope to see you again soon!
Patty Simmons - Family/friend
Memory Care
June 1, 2020
5.0
Peace of Mind at The Village at Hayes Valley
My husband has been a resident of The Village at Hayes Valley, San Francisco, Ca., for one year. After unfortunate incidents at two previous memory care facilities, I have found the very best place I could ever have asked for at The Village. The staff is incredible - I feel like they are part of our family; the food is nutritious, beautifully prepared and served; and the facility is bright, cheery, and absolutely pristine. I have found my husband's forever home, and I finally have peace of mind. Five Stars! *****
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from The Village at Hayes Valley
June 9, 2020
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at The Village at Hayes Valley. Thank you again, we hope you have a wonderful day!
Patty Simmons - Family/friend
Memory Care
April 15, 2020
5.0
Could not ask for a better "home" for my husband!
After unfortunate experiences at two other memory care facilities, I am so happy to say that now my husband has been a resident of The Village for almost a year. The most important thing to me is that now I have peace of mind. The caregivers and the entire staff - including food preparation , activities director, housekeeping personnel, etc.,could not be better or more caring. I feel like everyone at The Village is part of my extended family. The Village is immaculate, the food is so tasty and beautifully and carefully presented, the activities provided are geared to the residents' abilities, and the caregivers are dedicated and act as though each resident is their personal friend. I am so thankful for the day that I was introduced to The Village!
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
5
Response from The Village at Hayes Valley
April 30, 2020
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at The Village at Hayes Valley. Thank you again, we hope you have a wonderful day!
Viewing 1-20 out of 62 reviews

Neighborhoods
around The Village at Hayes Valley

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about The Village at Hayes Valley

The Village at Hayes Valley offers Studio and Semi-Private. Learn more.

A Place for Mom has scored The Village at Hayes Valley 6.3 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (415) 318-8670 to reach a resident at The Village at Hayes Valley.

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Kokoro Assisted Living

1881 Bush St, San Francisco, CA 94109
Starting at $X,XXX+ monthly
5 star
14%
4 star
14%
3 star
14%
2 star
29%
1 star
29%
Studio, 1bd

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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