The Village at East Farms

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We toured The Village and it is a very beautiful facility. The room sizes here are also great size, but that is about all I can say as we did not sample the food or anything.

My father likes it here. They are always on top of things. The staff make sure my loved one is ready when I have to take him to doctor appointments. Everyone is very friendly and treats him well. They still have their safety protocols in place for the pandemic, even after the residents have been vaccinated.

My mom moved into the Village of East Farms a little over 4 years ago and I was bracing myself for her complaining that it’s not her home and bad food but I figured in time she would settle in but I was wrong. The entire staff was so welcoming and courteous she felt at home almost immediately. They got her out of her room and introduced her to people who were new there too and who have been there awhile. And 4 plus years later the staff still treats her with dignity and respect. After that amount of time I’m still impressed how they all know her and what she likes to eat. All of the staff has been very helpful to me as needed. If anyone is looking for an assisted living facility I highly recommend The Village at East Farms.

The staff is extremely friendly and did the best they could during covid. They treated my aunt with kindness and respect and that was important to us. I would recommend this community to others.

My loved one's care staff was amazing for them! The community was reasonably priced. When the pandemic hit, the administration did what they had to do, to keep the residents safe. They ended up shutting the community done. I was the only one managing the care for my loved one. They only allowed outside visits. If the weather was too hot, or if it was raining out they would cancel the visits. I asked the community for a back up plan, and they never would give me an answer for this. They only allowed one visit once a week for each resident outside. The administration didn't communicate to staff very well, and there would be problems with the staff and the family. The staff would follow the rules they knew about, and not the new rules from the administration team. I was taking my loved one out of the community and they didn't want to allow me to come in to get their items. They only wanted to only allow the movers. I ended walking in to get my loved one's items. The community is outdated. I feel the community wouldn't pass health code standards. They have a dorm size refrigerator on the floor in the apartments for the residents. This causes the residents to have to bend over and potentially causes mishaps with safety. The walk in showers only have wooden benches, and not shower chairs for residents. I ended up bringing in a shower chair for my loved one to use.

I would recommend it. I think they have handled the COVID thing really well. They have kept the residents engaged. Overall it is a very loving environment. They have done supervised distance walks, small group bingo, and games, and they had someone to going into the residents rooms during COVID with an activities cart. They have done virtual visits. They are now allowing outside visits, and we are getting to slowly go back into the rooms for visits with the residents with masks on.

The community was always clean. The staff was very friendly and accommodating. The care is and my dad's aid is friendly.

First they (staff) lost her glasses then they lost her teeth. It took over a month before they put her hearing aids in the proper ears. Lost her blanket and all the new towels. They seem to try and they appear to care but there is not enough staff to care appropriately for their patients in memory care. Administration needs to not visit but needs to work several days in the staffs shoes.

Nice, but Memory care was a separate building, and bus ride. Not ideal for our needs.

Beautiful community. [Removed] was an excellent tour guide. Hopefully, we can get my aunt into this community very soon. Great atmosphere! Residents look happy and well cared for. Very happy having discovered this community.