The Valencia Home

My sister placed our mother in this home over a year ago. We as a family loved the place and it seemed to nothing but improve until now. There has been a drastic change in staff and management which has led to terrible communication, customer service and care for the elderly women that reside at this home. The feel when you walk in is off. My mom has a very bad memory but there are others that can speak up and do when we've been by to visit. The staff are not as friendly or as knowledgeable in care. We were considering a change for mom but have agreed that moving her would be very confusing and hard on her. We are hoping that this is just a ruff patch for the home but will be back to the quality it once was.

[name removed] and her team provided loving care to my mother-in-law. [name removed] is very knowledgeable medically as well and diagnosed and helped my mom-in-law recover from a serious infection. In addition, [name removed] and her team were always caring towards family members. We are so grateful and comforted and thank you for your care.

Valencia Home's current care team has really set the bar for other homes to achieve. My grandmother was a special woman and deserved the best. I know she was in the best hands with real care and dedication from the Manger, [name removed], herself to every caregiver. The home is lovely in itself but what's a home without the people that make it what it is daily. [names removed] much thanks for everything you do.

Thank you [names removed] Hospice of the Valley - who came up often, for the excellent care you gave our Mom, Grandmother, and Great Grandmother, [name removed] these past few months. The love and selflessness of each of you showed to [name removed] and our family was incredible and unsurpassed. Your care definitely extended her life and gave her the best 90 plus days possible. Thank you from the bottom of our hearts. [names removed]

I have worked with a number of homes in the Phoenix area in my work with a local hospice organization. I’ve been visiting The Valencia Home for some time to visit a couple of residents . The home itself is beautiful, the caretakers are warm and truly interested in making the residents feel cares for and special. I have seen resident engagement activities that are far and above what I have seen in other homes, both in terms of organized activities like music and in informal activities such as one on one caregiver interaction with individuals. I highly recommend this community to anyone who is considering placement for a loved one!

Because I live in a different state, it’s difficult for me to see my grandmother often. On top of that, I can’t just call her house phone anymore due to her age. What I appreciate most about The Valencia House is they truly go above and beyond with communication! All I need to do is reach out a day or so ahead (sometimes not even that) and I’m able to FaceTime with her! It’s truly so special because as she gets older and more forgetful, seeing my face helps her remember faster! Very thankful that [name removed] particularly goes the extra mile. The video time is priceless. Aside from that, when I was able to visit in person, they were very careful in regards to visitors due to COVID. I TRULY appreciated their safety measures and view that as a sign of respect to the sweet women living there!

My mother throughly enjoy her time at Valencia. The staff takes top notch care for her and shows concern and compassion. I'm forever grateful that she has caring and knowledge staff looking after her. They easy to get along with, always present and explain everything regarding my mother's care to me. Very blessed she is in a wonderful facility. Thank you

I recommend Valencia for anyone that prefers an all women home. This feature makes me feel most comfortable. The benefit for this type of home in that it’s a smaller setting is the way they can accommodate and customize your stay better than other facilities. I happen to be a picky eater but I can always count on the caregivers to make me something I prefer and they now know my likes and dislikes so well I hardly Have to ask for the substitutions. This home has all levels of care and with my situation I want to do as much for myself as possible. The caregivers will help me but let me still live my life and do things for myself. That is important to me. The home is very clean and we all get to to know each other and the staff has been very good to me.

My has been at The Valencia House in February "21. It wasn't my choice, but recommended for safety. Mom is 88 with mobility issues. The staff there has been kind , caring and communicative with me. I've always found her clean and in fresh clothes and as engaged as she wished to be that day. It's a hard decision, but happy that mom is there! Thank you Valencia House staff!

My mother lives at The Valencia Home. She has been there for almost two years and is very well cared for. With a maximum of ten residents and two care givers on duty there is lots of personal attention. Having all women residents also works out very well. We highly recommend The Valencia Home!

I am a healthcare worker that visits many group homes and I wouldn't hesitate to move a family member here. The staff is excellent and very attentive. [name removed] the manager is on top of everything with each resident. She communicates with me with any patient needs. The home is beautiful and extremely clean, but it's the staff that truly makes the place special.

When my mother had a fall while living at home she ended up in the hospital which led us to looking into a care home. Valencia is very clean and beautifully kept with caregivers that not only take excellent care of her but they go the extra mile. They take pride in their work and it shows. My mom gets exercise with the fun activities they do and we really appreciate that to help her with her strength. Valencia Home is recommended!

I am a healthcare worker that visits many group homes and I wouldn't hesitate to move a family member here. The staff is excellent and very attentive. [name removed] the manager is on top of everything with each resident. She communicates with me with any patient needs. The home is beautiful and extremely clean, but it's the staff that truly makes the place special.

Valencia Care Home is the experience level and expectations I have for my moms care. I have high expectations for my moms care. She has a Alzheimer’s and needs one on one care and attention that many care homes and facilities do not provide. Mom was in a top notch resort type memory care and was the worst experience anyone should go through. Please take caution when looking for your loved ones care home. [name removed]is the best and has the best Caregiver Manager [name removed]. She is the key to my moms care. [name removed]is on top of mom’s medical needs, how to make mom feel special, be involved, and keeps me in the know of moms care. [name removed]is patient, kind and proactive. I know mom is safe, well taken care of. I’m grateful for her to manage Valencia.

The staff at Valencia House are top notch. They are very supportive, understanding and accessible. The house is clean, and I feel confident my Mom is being taken care of well.

I recommend Valencia for anyone that prefers an all women home. This feature makes me feel most comfortable. The benefit for this type of home in that it’s a smaller setting is the way they can accommodate and customize your stay better than other facilities. I happen to be a picky eater but I can always count on the caregivers to make me something I prefer and they now know my likes and dislikes so well I hardly Have to ask for the substitutions. This home has all levels of care and with my situation I want to do as much for myself as possible. The caregivers will help me but let me still live my life and do things for myself. That is important to me. The home is very clean and we all get to to know each other and the staff has been very good to me.

I could not be more pleased with the level of care my mother is receiving. I have found the staff to be professional, attentive and responsive.

Valencia Home has a beautiful home feel to it. Nice living room and dining area with lots of windows. Care givers have a good awareness of my Mom's needs. We have found the home to be accommodating to individual needs. They do a great job to work through any issues that may come up.

Our Mother has been living in The Valencia Home since October, 2019. She moved to Valencia as a result of needing increased care which was not provided at her previous residence. Amid the difficulties senior living facilities have had (normally plus dealing with the required security and medical attention in the COVID environment) the Management and Staff at Valencia have exceeded our (very high) expectations. The residents have been tested and special dedicated residents have been assigned to assure that minor illnesses do not elevate to a concern level for other residents. In addition, our Mother enjoys the Staff members, and is very fond of them. We spent professional advisors to find Valencia, especially after a previous selection turned out to be the wrong choice for Mom. We would recommend Valencia strongly.

Our Mother has been living in The Valencia Home since October, 2019. She moved to Valencia as a result of needing increased care which was not provided at her previous residence. Amid the difficulties senior living facilities have had (normally plus dealing with the required security and medical attention in the COVID environment) the Management and Staff at Valencia have exceeded our (very high) expectations. The residents have been tested and special dedicated residents have been assigned to assure that minor illnesses do not elevate to a concern level for other residents. In addition, our Mother enjoys the Staff members, and is very fond of them. We spent professional advisors to find Valencia, especially after a previous selection turned out to be the wrong choice for Mom. We would recommend Valencia strongly.