The Retreat at Conyers

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The staff has been fairly pleasant. They generally try to meet your needs. The rooms are really nice, and it's a pleasant community. The food is pretty good. I have certain dietary needs I have some problems meeting. But other than that, it's good. I feel like the value is pretty good as well.

Entire facility infested with bed bugs and body lice. Everyone uses a shared washing machine which has no hot water!

This is the worst run facility I have experienced in four states. Maintenance does not follow up with concerns. Facility makes patients shut down people coming into the facility during the pandemic. Theft with employees rampant. No camera. Diet is full of fat and sugar. Meals are poor quality fruits and veggies. Poor filters, changed every four months. Kitchen has no fire extinguisher. No camera!

Good marketing presentation for Retreat at Conyers by [name removed] was impressive. The facility grounds were scenic and the resident rooms were nice and spacious. The safety procedures during the current covid-19 were good and no known cases from staff or residents were reported. The aforementioned things could be rated at 3.5 Stars. The items listed below are rated at 1.5 stars here's why: a monthly care plan, which goes to the progress/issues a resident is having was never given until [date removed], our Mom became a resident in [date removed]. Transportation to medical appointments on scheduled days was provided. She was late for every appointment we rescheduled for her. Activities on-site and off-site as part of the package and prior to the pandemic [dates removed], we were not aware that any outside ventures took place. Wi-Fi - our resident (mom) has a computer and Alexa that she enjoyed prior to the pandemic and she never received the password info. Wi-Fi was something we were told, they were working on it. The staff, we were told, was caring and professional and that the Retreat at Conyers had a low turnover rate; their staff would get to know our mom and be attentive to her needs. We witnessed just the opposite. Seems that there was always someone new, they were unprofessional. When you made phone calls to the front desk to tell them about appointments or you were dropping off an item for your loved one, etc. you were never sure this information was relayed to the appropriate person; front desk staff would forget to give messages or leave a message which resulted in missed appointments or having to reschedule. The phone at the nurse's station in the Renaissance Building had not been in working order for over three months, you can never call even if you had a question. I truly consider Retreat at Conyers the bait-and-switch operation.

They're taking good care of us. They are keeping us safe and free of the virus. The staff is helpful and attitude is good (friendly) and willing to help when needed. Improvements outside in the courtyard are so nice.

OK

Test results for virus need to be back sooner. Housekeeping kees to have certain criteria for cleaning. IE windows, dust, vacuum all carpet. Independent living needs to be separate from nursing home. We need our freedom and we need tests that give results the same day.

1) Food quality is poor (terrible!) 2) Yard maintenance is terrible. Bush trimmings left on plants. Weeds not eliminated. Weeds in cracks on sidewalk and driveways. Trimmings poor. 3) Water collects on walkways. 4) Carpets never cleaned in halls. 5) Drive asphalt has need of replacement/repair. 6) Size and pieces of pie too small and often soft pie. We enjoy our apartment.

They care about residents and it shows. Many residents are very long-term, with very high satisfaction rates. Always clean and well-maintained. Food is better than expected, with very good variety. Communications have room for improvement.

This had been a fun place to live prior to lockdown due to the Coronavirus on [date removed]. This has been a very long 6 months. I do understand it is for our safety, however, I live in an independent facility and the rules are the same for personal care and independent living. I feel in independent living we are capable of following safety guidelines. We were allowed to go out in public. Our activities, which I enjoyed, have had to be adjusted and some eliminated. Could the rules for independent living be relaxed and allow us to leave the complex, without having to come back and be in isolation in our apartments for 7 days? I miss getting to see my grand and great-grandchildren. Had to miss the birthday parties, etc please take a look at this. This isolation from family is very hard and particularly since I am almost 83 and realize I may not have many more months to enjoy my family. Thanks for your consideration.

I have resided at the Retreat at Conyers for over 5 years. During this period I have witnessed many positive changes, both aesthetic and functional. I'm extremely grateful for your maintenance health regulations you have imposed.

A + since no covid-19 at Retreat. Management unorganized. Hard-working maintenance but not enough to be able to keep the jobs alone. Retreat cleanliness C+. Food very good but no dietitians. Have too many starches. Not enough activities for residents to enjoy. Friendly residents. Have Bible study and Sunday worship.

Because of the virus, things are certainly different from when I moved here a year ago! If you have a doctor's appt, etc. you must stay in your apartment for 7 days. We have not had anyone ick as far as I know. They try hard to keep us safe! I think some foods have been hard to get but we have plenty to eat. Also a lot of construction on the lawn, drainage, and public area inside the building going on.

We chose Retreat at Conyers because of the room size, the rooms were very large. The food here is pretty good, they do provide a menu with a variety of choices. My mothers favorite part of the community has been that she gets along with the other residents here and has made some friends. I would recommend the community.

They have several activities, like bingo, a library and a pool table. They also have exercise classes and a chapel, however they are currently undergoing construction so there are no activities at this moment. According to the residents the food is not that great, they switched up their chef and the food really went down hill. The rooms are spacious and clean, they are really nice. We really like the layout as well, which is one of the reasons we chose this community.

The Retreat community is very clean, it is Independent living so there aren't any care services to be provided, and not much supervision. If you needed care you had to hire outside services. One of the biggest issues we had with this community is there is a very long walk way between the main building and the building with the dining hall that is covered but not enclosed. So when it would rain or snow, the residents had to walk through that to get to the dining hall which we did not like. In the beginning they told us they were working on fully closing in the walk way but that has not been done yet. The food here need more of a broader menu, they needed to pay more attention to dietary restrictions and requests. It was a bit unorganized. We didn't really get a chance to see the rooms, my mother says they were nice. The overall layout was nice, but we do not recommend this community.

We recently moved my mother-in-law into The Retreat in Conyers,Ga. I would like to thank the entire staff for being so helpful & patient with us. Everyone is so friendly there & made her feel right at home. I would like to give special thanks to [name removed] who went above & beyond to make this an easy transition. Also I would like to thank [name removed] for all their help. I was impressed with all their professionalism & kindness. There were others but unfortunately I don’t have their names. The Retreat Is beautiful & well maintained. I would highly recommend it.

Thanks to [names removed] and the entire staff, moving my mom into her assisted living appt. went without a hitch. We were lucky enough to get her an appt next to my aunt and uncle who have been residing there for 2 years. I would recommend the Retreat at Conyers to anyone looking for assisted living for an aging parent.

I think it is the nicest facility we looked at. I wish they did a little more for my mom,but I do appreciate all that they do. I wish the ratio of caregiver to resident was smaller. I understand that they have other residents to care for as well. I think it is the best place for my mom in the area.Layout is good, outdoor space is adequate. All the food I have had there has been very good.

I really loved the room, ambience, and cleanliness. The grounds are beautiful. The menu choices seemed limited and only receive 1 meal and would have to purchase additional meals. Staff was friendly. Felt rushed on tour, and unresponsiveness to calls.