The Pointe at Lifespring

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

My mother became very sick and unable to care for herself independently in a very short period of time. All of the children do not live nearby. I live in Ohio. We needed a place ASAP. But we also needed to find a place that was caring, clean, and supportive to mom and her needs. I called The Pointe for information and felt an instant caring and professional attitude over the phone. We were able to get her into a lovely room within a few days. What an answer to our prayers! What we didn't know was how COVID would change all of our lives. As things changed, I always felt The Pointe was on the cutting edge of protecting the residents from COVID. They kept us informed weekly of the changes and of the many things they came up with to keep the residents engaged and involved while still having to stay in their rooms. Any staff I talked with was very positive and supportive. We were so thankful to have mom there as a resident!

If you ever find yourself in need of a memory care facility for a loved one, look no further! The staff are compassionate and caring. The facility itself is beautiful and well kept. They offer many amenities to engage and stimulate your loved one and encourage them to contribute. We are thankful for The Pointe at Lifespring. We toured several facilities and this one best served our loved ones needs and gave us peace of mind knowing she is well taken care of and thriving! Go take a tour, you won’t be disappointed.

They are very friendly. It is a new community, everything is clean and in good condition. The communication between the Executive Staff and the families isn't always there and have to ask multiple times to get an answer. The care staff is quick to respond to questions or concerns of my loved one, I may have. The room is good for my loved one.

When i knew that my husband [name removed] was having both physical and mental issues, my family and I began investigating places that we were comfortable with. I looked at different facilities, but became enchanted with The Pointe at Lifespring. All of their personnel were so friendly and personable. And of course, as a bonus, it is very close to our longtime home, and I am able to visit with him regularly. He has been at The Pointe since [date removed] and I have not regretted my decision in the least. I know I can call anytime and be greeted with warmth and positivity. My husband of almost 50 years is in the very best place for him at this stage of his life!

My experience with The Pointe is from a Daughter-in-law's perspective..... I truly feel the love and caring for the residents from the staff when I drop things off. My MIL is taken good care of and her needs are met from a loving staff. She mentions someone checking in on her every day. My interaction has been only with the Concierge and the Marketing Director. They both have always been helpful with anything I needed. The Mktg Director always sends me pictures of my MIL when she is involved in social activities.

My time/experience is limited to 3 months and counting since my parent moved into Assisted Living. The staff, especially the concierge, has gone above and beyond during a strained time for visitation and limited access to parent. Other staff have also provided open communication during our time of transition and adjustment. The vibrant life personnel work tirelessly. The assisted living director, while very busy, always responds to inquiries and requests. The executive director maintains an open line of communication and stays up on the latest procedures in order to keep residents safe. The business office manager was good to work with during move-in and when a room change was suggested. Care and dining staff are attentive and flexible. Facilities personnel are kind and approachable when needed.

My dad was a former resident of Lifespring . I want to say what a wonderful facility and staff. My dad was made to feel and treated just like family. It was such a blessing during these trying times to know he was so well taken care of.

When your Mom calls and says shes not coming home for Christmas because she loves The Pointe that much, it confirms a hard decision I made last year. From day one, The Pointe felt different. I pulled up and was greeted with a welcome sign that had my moms name on it. The sales lady took the time with me and truly cared. The nurse came in and talked with mom and made her feel at ease. [name removed] the sales lady, toured me around and I was able to ask me so many questions about my mom. She even sent us home with cookies! The next week, a book arrived about Mexico..it was my mom's favorite vacation spot. That sealed the deal, we decided The Pointe was the perfect place for us. Best decision we ever made. My mom receives the best care, the best food and the most fun. Her social life is better than mine. If you want the best, this is it.

During the week our loved one was there she had a great room set up. However, our loved one cares was just to much for the nursing staff to handle

My experience was a very positive one. They were easy to talk to. The staff was good. The room sizes were good. My mom was in memory care. They have a secure outdoor space with with flowers and gardens for the residents to safely use.

Not sure how to feel about this place very disappointed with some of the care staff mostly day shift my aunt was a resident there in memory care which isn't good went in a seen many times her just pushed in the middle of the floor just sitting in a wheel chair looking around not know what to do no care staff around interreacting with her at all never seen this until things got 100 times worse she probably fell 20 times that I know of had a staff member video her and another resident and put it on snap chat which is a no-no just about two weeks ago went in and found that her legs were very badly infected and had not been taken care of and to finish that off was sitting on her bed and notice a strange smell and pull her cover back and her bed had been made up with fecies all over her sheets and covers told the director she needed to come look at the situation she never came in to assess the problem but we took care of that .I would not recommend this facility for my loved ones at all very very disappointed so much more but this gives u a picture.

This is another "Must Visit" facility located in northeast Knoxville. New beautiful 2 story facility with studios, one and two bedroom units plus companion suites. 24/7 nursing staff and all departments are separated meaning, there are no cross over positions. Each department has their own staff and that staff has their own job duties. There will be no care staff working in the kitchen and no house keeping staff giving out medications. (This is very important...!) Competitive pricing and good people

The Pointe has a beautiful facade and a lovely modern feel when visiting . Be aware of false information provided by the administrator and her nursing director to elicit higher payments once your loved one moves in. Our mother stayed only a month and we opted to pay a termination fee to move to another community that is based on caring about the residents and not financial gains.

We toured this community and it was very nice. The staff seemed friendly along with the other residents. The community was clean and well cared for. In walking around I just got the feeling that this particular community was not going to be a good choice for my mom.

The Pointe at Lifespring is a wonderful place. It is a very clean and well-kept community. I have had the pleasure of joining my parents for meals there and the food is very good, they offer a wide variety of healthy choices. There are plenty of activities that the staff encourages the residents to participate. I really like that they personally come to their door to invite them to come out for the meals and the activities. They do offer transportation for shopping trips and appointments. But mom and dad are still capable of driving themselves places, so they do not need that option at this time. I would recommend this community to others.

I toured this community for my parents, and their needs. The tour went well overall. This is a super nice community with friendly people. The community looked great, everything appeared to be well-kept. The staff was very kind to my family, and I. The experience went very well, I enjoyed my tour of this community.

I toured this community for my mother, and her needs. My tour of this community was good one overall. The community looked nice. The staff I met was polite, and informative. My questions were answered. The experience went well, but this wasn't' the community for us.