The Pointe

This was the worst place I have ever seen for not caring, filthy, and negligence. I wouldn't recommend the community to anyone, it was a terrible experience. Don't expect medications to be given to the residents, as they never provided my loved one with their medication needed on a daily basis. The staff weren't good when I had questions or concerns. They didn't respond to phone calls. They didn't even make the doctor appointments that were supposed to happening for my loved one.

I would like to thank [name removed] for taking the time out to show my Mother In Law around The Pointe. She is an excellent employee who always goes over and beyond when helping! We appreciate that so much!

I just wanted to give a great recommendation to [name removed] the med tech. She has been so caring to my Mother who is memory care. Every time there is a problem [name removed] has been there! [name removed] is a bright spot at The Pointe! Please hang on to her because she is needed!

My loved one went in pretty much self care, although he did have Alzheimer's. He had some pretty negative feelings about being placed at any facility, not necessarily The Pointe specifically. Once he moved in, his condition rapidly declined to the extent that he needed more help. The Pointe took a while to recognize that. Once they did recognize it, they did assist with getting hospice care set up. But even at that point, I had to have a stern conversation with The Pointe about the level of care that he needed, and I don't think it should have had to come down to that. After that conversation, they moved him to a higher level of care, but hospice had already picked him up full time 24/7 by that time.

I give this five star because when I arrived, there was some interior improvements being done, which gave me the impression the facility was in an upgrade mode, an d this was a plus. I met with [name removed] and some of the staff, and they all gave me that 'warm and fuzzy' feeling (okay my gut gave me a good nudge). The facility is small, which seems to provide more of a 'at home' atmosphere. The rooms I viewed were clean. Additional key highlights of The Pointe is the small number of tenant spaces, close to the VA Hospital, and [name removed] sat down with me and we were able to discuss the financials, unlike at the other locations, I was given a price list. That said, I've selected The Pointe.

The staff was very good, it was a very small community on my mother's level. Each resident pretty much has their own person caring for them. The care was very individualized. They always had amazing entertainment and the food was exquisite. They would invite me to participate in activities with my mother often, which I really enjoyed.

The room sizes are fantastic. The staff is good. It is a smaller community. They don't have a lot of activities or go to a lot of places with the residents.. It is a clean place. The food is good. The bigger meal is served at lunch.

Sadly there is has been alot of staff turnover. Still a few excellent caregivers but most are untrained and uncaring. Minimal supervision on memory floor. Minimal activities if any

Like the size of the facility. It was clean, didn't have an odor, bad or otherwise. All the residents looked cared for and clean. [Name removed] knew everyone's name and everyone smiled and said hello as I toured. The biggest issue my brother and I have is we will not personally guarantee payment which it alludes to in their contract. This is probably a standard part of any contract with an ALF. I'm sure they've had children spend their parents money instead of paying the bills. That said my dad will need to sign, when his money runs out Medicaid will need to step in.

Nice facility. In consideration.

Tremendous culture of caring, from the directors to the nurses to the CNAs. My mother was a resident for almost 4 years and we always counted ourselves lucky that we found such a wonderful place.

Only Studio apt/bedrooms. Common areas are small [name removed] toured

Loved this place. Staff was great and friendly. The layout was accessible. The place was clean , bright, and cheerful. It was too far for my daughter to come with any regularity.

This is the place I chose. Very nice and seemed to a better fit for my dad especially being right across the street from the VA. he will still be able to see his doctors there.

Very pleasant environment but unprepared for additional fees and charges not disclosed until patient evaluation.

I couldn't be happier with this community. They are taking very good care of my husband and his needs. They have been very accommodating, and attentive. They are always willing to help, and bend over backwards to care for their residents. The community is very well-kept. Everything is always very clean when I visit. There are activities offered. My husband is 6'5, and they took in upon themselves to give him bigger portions meals, and he is very pleased with the food. I'am happy with all they have done for us. The is an amazing community, and I would highly recommend it.

I toured this community and it was nice and very clean. the staff were nice and answered my questions. I saw that activities were offered. They could not offer just one price and additional care would be costly. I think that families would be happy with this community if they understood what care is included.

I had a very pleasant experience when viewing this community. the lady was very sweet and informative. The rooms have Jack and Jill bathrooms. It was clean, I saw nice interaction, activities were offered. They even had a game system for "Name That Tune". This community was my first choice but they did not have a room for my parents.