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The Phoenix at Dunwoody

4484 North Shallowford Road, Dunwoody, GA 30338
7.2
Review Score
30 reviews

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Anonymous - Loved one of resident/client
4.0

Overall except last couple of weeks 4+ My Mothers backside at the coccyx began to have skin breakdown and I think she became dehydrated. Individually each caregiver listened to my concerns but I don't think my suggestions were taken . The faculty as a whole was good. They hurriedly sent my Mother to St Joseph one evening where the skin breakdown escalated and she began to fail rapidly; my opinion The manager in charge gets a 5. I don't want to hurt his position or his job. I feel he did his best to try.... Read more

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About the facility The Phoenix at Dunwoody

The Phoenix at Dunwoody is Dunwoody’s premier senior living community, offering assisted living and memory care services in a single, timelessly designed home. Whether you’re seeking long-term care or a short-term stay, The Phoenix promises a dedicated group of caregivers committed to providing the very best service to residents and their families.

The Phoenix at Dunwoody Amenities and Services

With bathing, dressing, and medication management being just a few convenient services residents receive, The Phoenix is here to lend a helping hand any way they can. In addition to on-site therapy and healthcare, their caring staff also provide assistance with things like maintenance and housekeeping services so your time is truly your own.

Exclusive programs set The Phoenix apart from the rest. Their exclusive dining experience provides irresistible, chef-prepared meals every single day. Their culinary team serves unique cuisine for residents to enjoy any time of the day, whether that be in the distinguished restaurant-style dining area or via room service.

By practicing person-centered care, the community encourages residents to engage with life at their own pace. Participate in a range of social, engaging activities and events across the community, or simply enjoy a meaningful conversation in one of their comfortable outdoor living...

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Tell us your senior care needs

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
The Phoenix at Dunwoody is a community within Phoenix Senior Living properties. See all Phoenix Senior Living communities.

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Amenities at The Phoenix at Dunwoody

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
No Sugar
Vegetarian
Guest Meals

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Handicap Accessible
Air Conditioned

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Butterfly garden / Hummingbird garden
Outdoor Common Areas
Indoor Common Areas
Barber Shop

Recreational areas

Game Room
Movie or Theater Room
Piano or Organ

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English
French
Spanish

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Visiting Rabbi

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Reviews
for The Phoenix at Dunwoody

Write a Review
7.2
Review Score
30 reviews

Review Score

30 reviews
7.2

Out of 10


5 star

30%

4 star

47%

3 star

10%

2 star

7%

1 star

7%

A Place for Mom has scored The Phoenix at Dunwoody with 7.2 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, The Phoenix at Dunwoody has 30 reviews with an average "overall experience" of 3.8 out of 5.

How we score communities
Cleanliness

4.0

Friendliness

4.0

Meals & Dining

3.8

Care Services

3.8

Activities

3.8

Staff

4.0

Value for Cost

3.9

Overall Experience
9
14
3
2
2
Date Submitted
0
0
3
Reviewer
1
13
16
0
Care Received
3
27
1-20 of 30 reviews
Sort by

4.0
Anonymous - Loved one of resident/client
Assisted Living
September 7, 2022
Verified Review

Overall except last couple of weeks 4+ My Mothers backside at the coccyx began to have skin breakdown and I think she became dehydrated. Individually each caregiver listened to my concerns but I don't think my suggestions were taken . The faculty as a whole was good. They hurriedly sent my Mother to St Joseph one evening where the skin breakdown escalated and she began to fail rapidly; my opinion The manager in charge gets a 5. I don't want to hurt his position or his job. I feel he did his best to try.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

3.5

Activities

5

Staff

4

Value for Cost

4

Response from The Phoenix at Dunwoody

September 14, 2022

Thank you for your feedback. We would like to learn more about your experience. If you would send us your contact info to info@phoenixsrliving.com a member of our regional team will contact you.


3.0
T C - Loved one of resident/client
Assisted Living
January 14, 2022
Verified Review
Okay Community, Needs Improvement

I would recommend you look elsewhere. The staff is very friendly and accommodating; however, some of the services offered didn't meet up to the standards expected. There could be a new cook due to the taste and food choices offered. There has been several staff members that have left.

Cleanliness

4

Friendliness

5

Meals & Dining

2

Care Services

3

Activities

3

Staff

3

Value for Cost

3

Response from The Phoenix at Dunwoody

August 27, 2022

T C, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (470) 504-1100 to discuss this further.


4.0
Susan - Loved one of resident/client
Assisted Living
October 14, 2021
Verified Review
They work hard to make a difficult process easier.

We've had a very positive experience. One of the only issues we've had was during the application process, some things weren't explained very well. We did some of the medical stuff ahead of time so it wouldn't be happening all at once. Then we had to do it all over again because it wasn't explained that it would have to be done within a certain amount of time. So the admissions and medical process was kind of complicated and cumbersome. But since we've been there and have been visiting, they've been very patient, gracious, and helpful in answering our questions. One of the best parts of the community is the staff. They go above and beyond on a very routine basis. They really work with us to allow our loved ones with different needs to stay in the same apartment. One of our loved ones has Alzheimer's and is really afraid to leave her room, but they have tried on numerous occasions to help her feel safe, and they encourage her to come out. I really appreciate the personal effort they make to help our loved ones get acclimated to their new environment. There have just been so many positive things we regularly see and experience here. I've tried the food several times and really enjoyed it. It's very good. They have a really good list of activities, and there are things to do like puzzles, TV, games, etc. if you don't want the more organized activities. Overall the value is good. My only complaint there is the cost to administer medications is high. But I would recommend them to anybody. I feel very safe having my loved ones here knowing that their wellbeing is protected.

Cleanliness

4

Friendliness

5

Meals & Dining

4.5

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

4

Response from The Phoenix at Dunwoody

October 15, 2021

Thank you very much for the kinds words, Susan! We appreciate it!


5.0
anonymous - Toured community
Memory Care
June 18, 2021

[name removed] has been extremely helpful and insightful! I like the facility for my mother, especially the studio with balcony.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Phoenix at Dunwoody

June 21, 2021

Thank you for the review! We're happy to hear that you like what you saw!


5.0
Ben - Loved one of resident/client
Memory Care
December 3, 2020
Verified Review
Great People, Great Bang for Your Buck, and Great Caring Staff

The care they provide is wonderful. The care level they can provide is limited. For Example they aren't able to draw blood on premises and certain other medical assistance. I would highly recommend this community, though. The food is excellent. The staff is very attentive. They are very responsive to the families with their questions or concerns.

Cleanliness

5

Friendliness

5

Care Services

3

Activities

5

Value for Cost

4.5

Response from The Phoenix at Dunwoody

December 12, 2020

Thank you so much for taking the time to share your feedback.


4.0
anonymous - Loved one of resident/client
Memory Care
November 4, 2020
Verified Review
Review of The Phoenix at Dunwoody

Managed well. They have really ben on top of the pandemic situation... good enforcement of rules and regulations and have kept the facility very safe. Wonderful staff. Recently did a total remodel. Very nice.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from The Phoenix at Dunwoody

November 12, 2020

We appreciate you taking the time to leave us your feedback. We are quite proud of our team at The Phoenix at Dunwoody! We will make sure to pass this positive feedback along.


5.0
Ehcole - Loved one of resident/client
Memory Care
August 26, 2020
Positive experience with high functioning memory care resident

My aunt has been at The Phoenix at Dunwoody for 2 years in the memory care unit. She is high functioning and they have made necessary adjustments to incorporate her in the outings with the assisted living residents when these outings were possible prior to Covid 19. While other senior communities have experienced positve Covid cases, this location has maintained high standards and the residents have stayed safe with no cases. No senior community is 100% perfect 100% of the time. But having experienced many years of at-home caregivers prior to her time at The Phoenix at Dunwoody, I can honestly say this is THOUSANDS of times better.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Phoenix at Dunwoody

November 12, 2020

Thank you so very much for taking the time to leave us your feedback.


1.0
Darrell Bailey - Loved one of resident/client
Memory Care
March 24, 2020
Do not do it

This place is the worst place to put a loved one in The staff is very unprofessional My mom had her wedding band and wedding ring stolen off her finger while she was in mental care there and [name removed] the executive director has done nothing about it The staff also refused my mom's friends and church members visitation with her She was not fed or cared for properly Do not use this facility all they care about is your money Go somewhere else or you will be very sorry

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


5.0
Don - Loved one of resident/client
Memory Care
November 24, 2019
Small community, caring staff

We are so thankful for Phoenix and the care they put into taking care of our loved one.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Phoenix at Dunwoody

January 17, 2020

Thank you kindly for sharing your experience.


0.5
anonymous - Loved one of resident/client
Memory Care
November 18, 2019
Very disappointed

Very unprofessional ando extremely high turnover. This facility has gone through 3 directors in the last year and a half. [Name removed] who is in charge of memory care is the most unprofessional, unkind and uneducated person there and he is leading the team. My loved one had many of her belongings go missing and nobody seems to know what happen and nobody seems to care. When you ask the staff questions they mostly respond with " I don't know, I am new here". I feel very badly for the residents in memory care and I truly believe that Phoenix only cares about the person paying the bill.

Cleanliness

2.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

3

Response from The Phoenix at Dunwoody

January 17, 2020

Phoenix Senior Living takes great pride in the excellence in care and services we provide our residents and their families throughout the Southeast. We are sorry to hear your comments and disappointed that you have not contacted us directly to discuss your concerns. As a provider of choice, that has been nominated for two consecutive years as a great place to work, the experiences you share are not consistent with what our families and associates share with us. It is also important to us that our Customer Feedback process, which is managed by a third party, consistently indicates high levels of satisfaction from our customers. We invite you to speak with our Executive Director to discuss your concerns.


5.0
Melissa78 - Loved one of resident/client
Memory Care
September 11, 2019
Newly Renovated and Care staff is the BEST

This property has gone through some really great renovations and even added some new management. We toured here months ago and then again recently and the updates are really good! Everything looks nice and the staff is always engaging. They take care of the residents like family. I guess thats a great benefit of being a smaller community. Staff and nurse are so knowledgeable and caring with my Dad. He was super picky with food at the last community and now he never complains. They are always understanding and give him lots of healthy and tasty choices. We are so glad we found Phoenix.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Phoenix at Dunwoody

September 11, 2019

We are honored you chose The Phoenix at Dunwoody to care for your dad! Thank you for trusting us and allowing us to be part of his family. We are very proud of our team at The Phoenix at Dunwoody! We truly understand that, when it comes to your loved one everything matters. And it matters to us. Many thanks for taking the time to write a review.


5.0
anonymous - Toured community
Memory Care
August 1, 2019
Verified Review
I Chose to Live Here

I toured this community and ultimately ended up choosing this place. The Executive Director and his staff was excellent in making me feel at home. The sales gal was extremely helpful and never said anything negative about anyone else that I was touring, which really says a lot about someone. The Wellness Director was extremely knowledgeable. I saw first hand how he handled residents, especially in the Alzheimer's care unit. The care staff was so welcoming and helpful. Even the maintenance man was detailed when we moved in. Even down to the light bulbs being the same color. I'm not sure what it looked like before, but the renovations they have done really made it feel like a home.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

3.5

Value for Cost

5

Response from The Phoenix at Dunwoody

September 11, 2019

WOW! What truly nice compliments! This means so much as we try to pay attention to every little detail because it all matters. We are thrilled you have had such a great experience at The Phoenix at Dunwoody! We are humbly honored and lucky to be an employer of choice! Because of this we are able to source and retain very qualified and loving associates at every level. We will make sure Nick, Katie, Chris and Isiaka all know about your great experience!


2.0
anonymous - Toured community
Memory Care
April 13, 2019

Older property, under renovations / limiting common areas access. Definitely would not consider move in , until upgrades are completed

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


4.0
L. Rirnland - Toured community
Memory Care
May 8, 2018
Verified Review
Review of The Phoenix At Dunwoody

We were looking for a place for our mom that would provide needed care for daily living activities, as she has bad arthritis. She also wanted a community that was intellectually and socially stimulating. In the end, we chose another community that offered a larger community, a larger room with a kitchenette, and one closer to her many doctors. [name removed] and the staff seem outstanding!

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Toured community
Memory Care
February 13, 2018

Did not like the location and the rooms are too small.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


3.0
anonymous - Toured community
Memory Care
February 8, 2018

Did not like the locTion

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


4.0
Patrice Stark - Toured community
Memory Care
October 17, 2017
Verified Review
Review of The Phoenix at Dunwoody - Dunwoody, GA

[removed] was our sales representative and she was wonderful. Friendly, professional, answered all our questions, not pushy. The residents we spoke to about the facility were satisfied with their living conditions. The studio we toured was spacious, nice. The location was quiet. It was nice to meet the director. My only negative is the common areas seemed a little drab, could use more color.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
September 20, 2017

[Removed] was wonderful and answered all of my questions. My Mom needs a step up from her independent living facility and The Phoenix at Dunwoody was a good fit. The price was in my budget and the residents that I spoke with were satisfied with their experience. The studio that I looked at was large and spacious. Definitely a good touring experience.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
Lela McIntosh & Inez Davis - Resident/client
Memory Care
August 21, 2017
Verified Review

[Removed] has been here 4 years and she gets good care.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
August 2, 2017
Verified Review
Nice Tour!!

I have no complaints of how things went throughout our tour that I had of this community for my loved one. The staff where on time to our appointment and made sure to answer any questions I had for them. The floor plan was open and they had a lot of great amenities to offer all of the residents. It was just not the right fit in the end decision.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


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Frequently Asked Questions about The Phoenix at Dunwoody

The Phoenix at Dunwoody offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

A Place for Mom has scored The Phoenix at Dunwoody 7.2 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (770) 350-2393 to reach a resident at The Phoenix at Dunwoody.

To reach a resident at The Phoenix at Dunwoody call: (770) 350-2393



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.