They have been very courteous. They went the extra mile for us. All the personnel has been really helpful.
The Pavilion at Creekwood in Mansfield, Texas is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
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As for ME, I seriously regret placing my loved one in The Pavillion at Creekwood. But iYOU must do your OWN homework. And here are a FEW guiding questions that might help you make a wise decision: *Will YOU be able to determine WHO owns this company? * Will YOU be able to find any online footprint indicating an organizational chart? *After 5 pm, when YOU can no longer come inside the facility (because no one will answer the door if you knock AND the front door is locked AND the entry codes are disabled) will YOU be able to CALL SOMEONE INSIDE THAT BUILDING who will actually ANSWER the phone, so you can tell them that your loved one just called you & needs help NOW? *Will YOU be able to rest easily in the belief that the level of care is consistent in DAY shift, NIGHT shift, & on WEEKEND shifts? *Will YOU be able to determine whether or not ALL prescribed medications are accurately being administered? *Will YOU be comfortable with all of this? * I WAS NOT & NEITHER WAS MY LOVED ONE!!!Reviewed on SeniorAdvisor.com
My mother’s checkbook and cellphone where stole and used to open a cashapp account and they stole $500. Plus stole her debit card and made numerous purchases while she slept. Horrible place.Reviewed on SeniorAdvisor.com
My sister has been there since the facility open but with this corona virus they have locked down the facility and keep all family members out. My sister has a camera in her room because she has had MS since l984. Today I watched her room for 3.5 hours and not a single soul entered her room to check on her. She cannot move, talk, or do anything because MS has destroyed a lot of her nervous system. I called because she has a large subcutaneous ulcer about 1/2" wide and 1/2" deep on her back. She is supposed to be kept dry and turned according to their own wound doctor. When I called to say she been seen by anyone for 3.5 hours no one answered the phone. Not the DON, THE Assistant DON OR THE CHARGE NURSES. I finally got to talk to a person named [name removed] in the business office and explained that [name removed] had not been change or looked at. She went on to say they were working with other patients and were very busy. I told her my sister was also a patient. She got angry and told me they could pack her stuff up and I could take her to another facility or home. I said you know that is not even possible now. She then hung up one me. Two aides eventually went down to her room and low and behold she was wet and the incontinence pad underneath her was soaked also because I watched her get change. This total neglect needs to change immediately and the business office personnel needs to develop some empathy for the patients in their care. Laying in your own excrement for hours and being told they are busy is unacceptable. Once in 3.5 hours for someone who cannot talk or move on their own is minimal care at the least. This corona thing has made the nursing home even more dangerous because they are understaffed and the business personnel don't care one bit about the patients in their care.Reviewed on SeniorAdvisor.com
They have been very courteous. They went the extra mile for us. All the personnel has been really helpful.Reviewed on SeniorAdvisor.com
It's a nice place. The only qualm I have, is that they are not adhering to my mother's restricted diet even though I made sure that was marked down as needed.Reviewed on SeniorAdvisor.com
I had no issues with the overall experience.Reviewed on SeniorAdvisor.com
My loved one got good care and the staff was very prompt to help her.Reviewed on SeniorAdvisor.com
Overall, the experience at The Pavilion at Creekwood has been fine. I believe the therapy has been going well. There has been a situation with his medication. He also complains that he could get more assistance with his meals. Other than that, it has been going well for him and the staff is friendly. I would recommend them.Reviewed on SeniorAdvisor.com
The experience at The Pavilion at Creekwood has been good. At times it has been an issue when you press the call light. I would prefer the facility to use a system like a hospital does that allows the patient to speak into the intercom when they press their light for assistance. In general, the experience has improved.Reviewed on SeniorAdvisor.com
I have heard good things about The Pavilion at Creekwood. We chose this facility because someone we know has a loved one here and they really enjoy the experience. I always appreciate that their activities director will do a great job getting the residents to the events. They will do whatever they can to have the residents there to listen to the music.Reviewed on SeniorAdvisor.com
After doing my research and looking at other places before, the Pavilion appears to be better than most. I would like to see more staff on at times.Reviewed on SeniorAdvisor.com
I'm happy with the place and pleased so far. The therapy staff working with my mother are great. There is no disappointment so far with the place or care.Reviewed on SeniorAdvisor.com
Everyone here is really professional and helpful. They are nice and friendly.Reviewed on SeniorAdvisor.com
Most of the staff were nice and helpful. I am a little disappointed, it took a week for rehab to start.Reviewed on SeniorAdvisor.com
They need to communicate more about his care. The staff is not familiar with how to care for his condition.Reviewed on SeniorAdvisor.com
My loved one's first therapy session was good and the therapist was nice. Some of the staff were very good. Some are unorganized and not knowledgeable.Reviewed on SeniorAdvisor.com
It has gone pretty well at The Pavilion. It is a beautiful facility and the therapy has been good but sometimes they are just short-staffed. I see this more at night. The therapy is really good but if your loved one requires a certain level of care it might not be the best place.Reviewed on SeniorAdvisor.com
The rehab therapy went well but the nursing care could improve. The night shift is less attentive than the day shift.Reviewed on SeniorAdvisor.com
My dad does think they are caring for him well there. He gets grumpy when he has to wait a while for help. There was no communication. They need to improve with communication.Reviewed on SeniorAdvisor.com
My experience at The Pavilion at Creekwood was not good. If you call for a nurse they would not show up for a while. I was supposed to have a dressing changed on a daily basis and in six days, it was changed one time. I would not recommend the facility.Reviewed on SeniorAdvisor.com
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