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10770 Elizabeth Lake Rd, White Lake, MI 48386
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anonymous
-
Family/friend
4.0
our families experience
We do with they could not comingle the memory care residents with the physical therapy residents because it makes it very difficult on them. However based on our experience so far we would recommend them to other families.
About the facility The Neighborhoods of White Lake
Find exclusive assisted living and memory care in a luxurious new home at The Neighborhoods of White Lake. Helping residents live a healthy lifestyle is a top priority, with a wide array of wellness activities and unique, holistic therapies in addition to premier medical care. Located in the Detroit metropolitan area in the town of White Lake, Michigan, this community is a convenient spot for visiting families and friends.
The trained staff is available 24/7 to provide high acuity care, ambulatory care, diabetic care, medication management, and more. In addition to top-notch medical care, alternative wellness therapies are offered — from massage and aroma therapy to meditation and reflexology. The Neighborhoods of White Lake also offers respite rehabilitation care and memory care for those with Alzheimer's and other forms of dementia.
This community features 48 private apartments with housekeeping and laundry services included. An on-site salon and wellness spa helps residents look and feel their best. Chef-prepared meals are provided each day and served in the spacious dining room.
Residents can enjoy strolling with friends on the indoor and outdoor walking paths before taking in a weekly church service. Attend a fitness class to keep your body moving, or listen to an educational...
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Senior living options offered
Assisted Living
Memory Care
Pricing for The Neighborhoods of White Lake
Total monthly costs depend on room type, select services, and the level of care needed.
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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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The Neighborhoods of White Lake
10770 Elizabeth Lake Rd, White Lake, MI 48386
Addington Place of Clarkston
5700 Water Tower Pl, Clarkston, MI 48346
Serene Gardens of Clarkston
5850 White Lake Rd, Clarkston, MI 48346
Serene Gardens of Hartland
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7.0
Review score
8 reviews
7.0
Review score
8 reviews
5 star
13%
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3 star
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9.3
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34 reviews
9.3
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34 reviews
5 star
70%
4 star
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3 star
9%
2 star
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1 star
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9.0
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11 reviews
9.0
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11 reviews
5 star
27%
4 star
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9.0
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4 reviews
9.0
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4 reviews
5 star
75%
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0%
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0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Amenities at The Neighborhoods of White Lake
Healthcare Services
- Memory Care
- Medication Management
- Staffing & Ancillary Services
- Non-Ambulatory Care
- Incontinence Care
- High Acuity Care
- Diabetic Care
Meals & Dining
- Guest Meals
- Gluten-free
- Organic
- Room Service
- No Sugar
- Low / No Sodium
- Vegan
- Meals Provided
- Professional Chef
Room Amenities
- Wheelchair Accessible Showers
- Air Conditioned
- Handicap Accessible
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Complimentary Transportation
Common areas
- Private Bath
- Outdoor Common Areas
- Indoor Common Areas
Services
- Housekeeping
- Beautician
- Laundry Service / Drycleaning
Activities
- Activities On-site
- Other Religious Services
- Devotional Activities On-Site
- Reminiscence Programs
- Visiting Chaplain or Priest
- Catholic Services
- Devotional Activities Offsite
- BBQs or Picnics
- Birthday Parties
- Holiday Parties
- Protestant Services
Reviews
for The Neighborhoods of White Lake
7Review score8 reviews
Write a review5 star
13%
4 star
13%
3 star
13%
2 star
0%
1 star
61%
A Place for Mom has scored The Neighborhoods of White Lake with 7 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Neighborhoods of White Lake has 8 reviews with an average "overall experience" of 1.8 out of 5.
Overall Rating
1.8
Cleanliness
2.2
Friendliness
2.6
Care Services
2.1
Staff
5.0
Meals & Dining
3.0
Activities
1.8
Value for Cost
2.1
A Place for Mom has scored The Neighborhoods of White Lake with 7 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Neighborhoods of White Lake has 8 reviews with an average "overall experience" of 1.8 out of 5.
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1-8 of 8 reviews
anonymous - Family/friend
Assisted Living
August 15, 2022
our families experience
We do with they could not comingle the memory care residents with the physical therapy residents because it makes it very difficult on them. However based on our experience so far we would recommend them to other families.
anonymous
Nursing Home
October 14, 2019
DO NOT DO IT!
The lack of communication with the staff was an everyday event. Most people see it as welcoming and peaceful, a place to bring their loved ones, no. It was very unclean at times. For goodness sack, how hard is it to clean up someone else's mess? That is part of the staff's job. When a new staff member came in it was obvious the shift before did not clean up for them. So sad. As a visitor we see all this. If the staff does not take the time to be proud of that place why on this green earth would I knowing put a loved one in there?
Concerned relative
Nursing Home
June 9, 2017
Definitely don't go for rehab
My mom ended up going here about a month ago for rehab after her hip replacement surgery. She fractured her hip, so the surgery was not planned and she had no prior education about the rehab and there was a level of fear because all was unknown. When she was being discharged from the hospital, this was the only facility in the area with beds available, and I now understand why. I honestly wouldn't send a dead body to this facility! When she arrived, they had no idea how to get her out of the car. We were told there would be a physical therapist there to help her out, and this did not happen. It was a nursing assistant and they did not know how to move a hip patient. They told my mom to cross her legs to help her get out of the car. That is the first thing the physician tells you NOT to do for 6 to 8 weeks. It could dislocate your hip. She was admitted on a Saturday, so they said on Monday the therapists would educate them on proper handling and movement for her....that was two days away!!! So, of course we couldn't leave her because one of their workers could have screwed up her surgery! How are you a rehab facility and your caregivers don't know how to handle the patients!
Then when she was put in her bed, it was broken. It slanted to the side. The assistant was trying to fix it with her in the bed, and jostled it side to side, causing her a large amount of pain and almost rolling her out of the bed! We had to tell them to get her out of the bed before they kept messing with it.
They also messed up here medications. While in the hospital she was started on meds for a cardiac issue. The nurse told my mom that she had received the med when she didn't, and we were proven right when they counted the meds! They charted a med and didn't give it! It's not like this was a vitamin. And then when we were arguing with the RN that my mom didn't get it, she said ok, here, take another. What? This is a medication that drops your blood pressure. We sent my mom there so she wouldn't have to worry about taking her meds because she was on narcotics. Because the nurses charted they gave it, even though we knew they didn't, my mom began doubting herself and wasn't sure. So either way, major med error on their end. The nurses weren't even competent to give safe care! They didn't follow the steps for administering medication appropriately. That med should not have been charted until she received it. They were short staffed and the nurse charted she gave it with the intention of going in there, got sidetracked and never administered the med.
Also, when my mom wanted her pain meds, it always took 1/2 hour to over an hour to get them. Call light response time was very slow. We had to stay with her 24/7 to make sure they didn't hurt her. The food was awful and very limited. My mom has kidney disease and they couldn't accommodate her nutritionally. Unfortunately we ended up stuck there for three days and it was unpleasant.
The place is also not clean. It appeared it when we got there, but no one came in over the time we were there to clean anything. There was candy and dirty kleenexes on the couch and carpet in the living area the entire time we were there. None of the staff even bothered to pick it up when they saw it. The huge dust balls in my mom's room after theee days was ridiculous.
Overall the staff was pleasant, but that doesn't matter when the care is incompetent. Also, when I wanted to talk to the director of nursing about the medication error, she wouldn't come out to talk to me. She just told the nurse to give another pill because my mom was oriented x3. I did go to the director of the facility, and he was very nice and upset about all that occurred. They helped us to get everything in order to go home. I actually feel bad for him that the whole place needs to be cleared out and start over. Physical therapy may be good there, but that is only an hour a day. The rest of the time you have to rely on nursing and ancillary staff and they were inept! I understand short staffing, but this went beyond that. I feel bad for anyone in that facility that doesn't have an advocate checking on them regularly. It was honestly pathetic and scary.
anonymous - Family/friend
Nursing Home
August 28, 2016
Inmate patients
Mom was placed here after release from the hospital after Invasive surgery and her surgeon believed some initial wound care by an RN would be helpful. We were all advised she'd be in rehab for 5-6 days to assist with the wound care and some basics to assist her post surgery, when we questioned her inbound paperwork stating she'd be there for 6 weeks we were told not to worry about that, it was standard dating... Well, believe it, they kept my Mom there for 8 weeks.
She only saw the doctor the first morning she was there, never again, not even at release. This even after requests to see the doctor went unanswered as infections set into her wounds after inadequate bandage replacement and general wound cleaning practices. Care was to be provided daily, but she had bandages that remained unchanged for 3-5 days. She could not heal, and after multiple infections, she had to have additional surgery to remove the now dead tissues. This should have never happened, Mom has always healed well and this issue was likely caused by the inadequate care provided here - but no one can say for certain.
The outward appearance of this location looked nice, but the care provided the patients was terrible. Mom was not allowed to shower without a caregiver's assistance, this only came 4 times during her 8 week stay. Also, to fit the showers in, the staff began showering the patients at 4:30 a.m., which seems crazy. This could only be linked to the understaffing of the facility, or the lack of them wanting to aid the patients in the first place.
Room cleaning was also lacking, floors were only mopped twice in eight weeks. Bedding was only replaced twice during her stay. Toilet paper was also hard to get more of as it ran out - this was just weird in my humble opinion.
Prior to my Mom's release someone got ahold of her purse since the drawer in her room could not be locked. She lost her cash, and we had to take the steps of replacing all of her now compromised credit cards. The management did insist that a police report be filed and the monies were replaced by the facility... Still, a terrible experience.
The food quality was poor and extremely light. If a little more food was requested, it never came except to those patients which were deemed favorites by the staff while others were told that the staff had no time to get it or that they were simply out of food.
The general floor support staff also had those that attempted to intimidate the patients, which is terrible. My Mom is not easily intimidated at all, but for those that were, this was terrible - and who needs this in a place where patients are in varying needs and are simply trying to get better?
The only good thing at this facility was the physical therapy staff.
Billing of the insurance was terrible, many, many items were billed that never was provided. Mom's eventual release only came after her insurance said they'd no longer cover her costs. She was doing fine for herself weeks, all things considered, before her release - making the timing of her release very suspect that it was done only after her insurance company was successfully tapped out.
In summary, the physical therapy staff was good, the doctor on staff was uncaring, never left her office and rubber stamped whatever docs she needed to before she returned to the hospital each day. The medical/care staff was poor mixed with a couple of individuals that were good but could not possibly keep up. The management staff we dealt with seemed very fair, but there was a complete disconnect between them and the medical/care staff that was glaringly obvious. We simply wanted a clean, caring facility to help Mom, just the basics for the first days when wound care was required, nothing fussy... It just was not provided.
All and all, there is no way I could ever recommend this location - just far too many wrongs to the few rights. Also, I could never recommend a place that my Mom voiced that she felt more like an inmate than a patient. We felt terrible for the patients that were too sick to tell their loved ones how they were treated.
anonymous - Family/friend
Nursing Home
August 17, 2015
Really, just not great
My mother was at Sanctuary for stroke rehab. There were conflicting stories from the staff. Some said her condition was too poor to be there and they were not equipped to care for her. Administration said that was nonsense. Regardless, the nursing assistants resented her because of it. Staff was comfortable to tell anyone how much they disliked their jobs and the management. They were always understaffed. Management was very defensive when there was an issue they could never see that we wanted to work with them so took a defensive position. We had at least 2 family members a day visit to care for mom's basic needs. The first 6 weeks she was there she had two showers. She was intimidated by several staff members and never felt very safe there. After her strokes, we have had her in [removed]. Staff at Sanctuary was far and away the worst. Building was far and away the best. Management spent too much time hiding their mistakes instead of fixing them. Now that mom is in a facility where the standard of care is high, I can really see how poorly run Sanctuary was. Large staff turnover and many times temp RN's. One of the temp RN's actually had to ask me what some of the meds were because she had no idea.
The food was excellent and presented nicely. Physical therapy was better than you could get anywhere else.
My advice is this. If you are really there for rehab and can physically care for much of your own needs, it's a good place. If you need a lot of assistance, you are not going to get it. Day staff gets stuck doing things night staff didn't do.
I am concerned about the insurance billing. As I see explanations of benefits, it appears that their prices are far more than they actually did. [removed]
anonymous - Family/friend
Nursing Home
March 10, 2015
It was nice, clinical in setting.
It was nice, clinical in setting. They sit down with you with a therapist and social worker. They're really nice. They went over our care plan. They tweaked it where we needed help, dropped things that weren't acceptable. Mom was just there for rehab, but it was nice.
Anonymous - Family/friend
Nursing Home
June 10, 2014
Stay away from this place, please!!!
Better watch this place as they have changed their name to St. Joseph a Trinity Health Service. They are under state investigation. Not a good place at all. My mom had cuts and bruises on most of her body. We were not able to move her (and I did try) because her health had gone down and nobody wanted to take someone in such bad shape. We put her in hospice and this place would not do what hospice had asked them to do to make her comfortable and pain free. Between my family and myself we were there 24/7 so make sure she was taken care of. Please don't take your loved on there!!!
Grandma - Family/friend
Nursing Home
November 14, 2013
My mother has been there since it ope...
My mother has been there since it opened. I will admit the care has gone down hill. How clean they keep the room also gone down hill as has the food they are fed. Right now there is a thief there that is taking jewelry. Three ladies have had there wedding rings taken, my mother being one of them. They don't seem to be taking it serious and seems like a cover-up. I have report this to the police and state of Michigan. The staff work double and triple shifts to cover for the shortage. I am thinking of moving her to a different facility.
Viewing 1-8 out of 8 reviews
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A Place for Mom has scored The Neighborhoods of White Lake 7 out of 10 using our proprietary review score.
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Call (248) 618-4100 to reach a resident at The Neighborhoods of White Lake.
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