Healthcare Resort of Leawood took fantastic care of my mom during a difficult time. The facility is immaculate, the staff highly trained and the food is amazing. Laura treated the family with the utmost care and made the transition a success. [Name removed] is a top administrator as well.Our entire family is grateful. It's 5 star spectacular... Read more
The Healthcare Resort of Leawood in Leawood, Kansas is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
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This facility has advertised that they now take long term care patients and Medicaid patients. If you care anything about your loved one run in the opposite direction. This facilities' staff does not know how to care for patients who need care. Patients who can walk talk and care for themselves are safe but if you are dependent in any way you will be out of luck. They cannot transfer patients properly and have no people skills caring for the elderly and dependent. How they will be certified is a mystery. If and when the State visits for deficiencies they will surely have many. Do not stop here keep looking
Would not recommend this facility unless you are independent with all your needs. The staff tried to do the best they could, but complained that they had too many patients, rarely communicated with my father and were not professional in providing care. Multiple calls to the Administrative staff went to voice mails with no call back as requested.
I wish I had read these reviews before I allowed my parent to stay there. The place has to be one of the worst in Kansas. They do not answer lights or phones. no one know what's going on and the care takers do not know how to care for pts. The do not know how to transfer . This place should have their license revoked . The states needs to make a visit ,however due to Covid they cannot come and family cannot come in to see how awful patients are treated or neglected. The staff they have know nothing about pt care , 1st semester nursing students can care for patients better. If you have a loved one and you care just a little for their well being DO NOT LEAVRE THEM HERE. The management is not any better if they were they would have staff that knew what they are doing. if there was anyway I could report this place to be cleaned up or shut down I would. They are way overpriced , If a person cannot care for themselves they will die in this facility
My dad has been at Health Care Resort since February. The Nursing and Therapy Team seem to care and take good care of dad. However, HCR communication is a complete joke! You would think with the COVID-19 crisis they would be communicating to families even more since we are not able to visit with our loved ones. NOT THE CASE! No calls about medical changes happening days ago until you get informed when calling about another matter. But good luck trying to reach someone initially or getting them to return your phone call! Trying to transition my dad back home for In-Home Healthcare. I leave numerous messages on a daily basis with Social Services, but no phone call back. Very Disappointing! HCR I had high hopes and you let me down!
Hmmm. The less than favorable reviews are locked. Interesting tactic. If you are considering this place, do what you need to open those reviews. Do your research before putting your loved one here.
Healthcare Resort of Leawood took fantastic care of my mom during a difficult time. The facility is immaculate, the staff highly trained and the food is amazing. Laura treated the family with the utmost care and made the transition a success. [Name removed] is a top administrator as well.Our entire family is grateful. It's 5 star spectacular
The staff are wonderful to work with & very helpful for coordination of care with home health transitions when clients return home. [Name removed] (Aquinas home health)
I’ve had two family members that have received care at this resort. They received exceptional nursing care. The therapy department is one of the best in the area. The staff seem to really care about the patients. Definitely recommend for any rehabilitation or long term care needs.
I had a bad experience here with my mother. She declined rapidly and when I finally got her to an emergency room she was so drugged on narcotics she could barely speak. A week in the hospital and she is good as new. The therapists seemed to know what they were doing when they reported to me by phone, so I am not sure what the disconnect is. I could not reach my mother by phone except every three to four days. The nurses' station would not pick up and my mother was confused and seemingly incapable of picking up her direct line. Once I let the phone ring at the nurses' station for 15 minutes with no response. Very disappointed.
My mother stayed at the Healthcare Resort of Leawood early last summer, shortly after they opened. The care was fair, at best. The quality of their nursing staff was quite a disappointment. Of less importance, but notable however, was that in the 2 weeks that she was there they never got one of her meals correct. We had hoped that the poor quality of care was due to them being new, so when my father needed short term care last month he chose to go there. He was only there for 3 days before having to go back to the hospital. (The nursing staff had not improved and they didn’t get any of his meals correct either.) During his final night there, he began to have quite a bit of rectal bleeding, so he rang for the nurse. NO ONE EVER CAME!!! He was extremely weak, but was finally able to get himself out of bed, get cleaned up and change his pajamas and remove the sheets. He continued to get worse on into the morning, and when my sister got there she requested they call for an ambulance for him to be taken back to the hospital. They refused, until she said that if they didn’t call for one, she would call herself. My father was then hospitalized for a week, until he was able to be released for rehab, and needless to say, he did not go back to that facility. He instead went to Brookdale and had a very positive experience there.
The care at this facility was less than stellar. They were rough with my mother when transferring from bed to chair. They claimed she had been showered THREE times in a week (she had none) and then tried to “explain” to me that she was “having memory problems” (she does NOT) and couldn’t remember having her showers! OMG. She sat for over a week without getting clean. There are other items that I could mention too. Do NOT send your loved one here.
Keep looking, HC Resort is truly horrible for anyone needing "skilled" nursing. There are very few nurses,'and the doctor is non existent. CNA's run the place and for the most part they were non responsive to needs, rough and rude. This place is beautiful on the outside but the inside is full of dangerous incompetence.
Therapists are great. The medical care is nonexistent. Rough and uncaring night time CNA's. Very few nurses and non existent doctor. My mother went over a week without a bath. She has deteriorated in this facility and I am very thankful we are able to transfer her out. This place sounds wonderful on paper and the representative makes it out to be a palace. Don't believe it.
My mother in law moved in July 28th after she was discharged from the hospital with a broken hip and pelvis. Her care was atrocious with a 25 to 1 care level. I personally witnessed 5 requests for help that took over 3 1/2 hours before they came. My mother in law was is severe pain and they would only provide her with Tylenol which was uncomprehensible given her medical status and severe pain she was in. The head honcho and lead business person were truly rude and had no clue about insurance-None. We switched insurance coverage while she was there and I was told they only accept Humana which is 100% wrong. I tried explaining that the BCBS policy can be used anywhere regardless if they are contracted or not. After several calls between BCBS, Myself and the 2 rude "know it all's) we left there after only being there for 16 days. The care and food is simply horrific. The one lady was so rude that I ask her to listen for a moment. When BCBS called her and explained there's no need for contracting because the reimbursement percentage is based on Usual & Customary costs within the area. This lady I'm guessing chased away over 100+ applicants because of her ignorance regarding insurance. She was educated by the BCBS Claims Manager in front of 6 people, after the call I ask "Is there any doubt now that you can begin accepting BCBS applicants. Her answer was " I still don't believe this can be done". I received a bill 2 months later and BCBS payed 100% of her 16 day stay. On my follow up regarding the bill to Miss No It All, I ask her if she learned anything from everything I did to help her understand insurance, her reply " You didn't teach me a thing because I already knew how to handle this". Whoa I exclaimed, I'm calling because when we first met and discussed insurance you were adamant and 100% convinced that The Healthcare Resort of Leawood is only contracted with Humana. Hasn't that changed because BCBS paid our bill with no issues of any kind. I'm sure since you will know accept BCBS you won't have to turn people away and maybe begin filling your beds. She gave me a friendly hand gesture that resembles a bird and I was told I could leave anytime I wanted too. I guess my hope for getting a Thank you for helping you is out of the question, her response was silence and a growl. In closing, I wouldn't take my [Removed] there because you would argue that a spaded male is a [Removed] because that's what it looks like. Stay clear of this poorly run organization and that's evident from all the bad reviews you are getting. Corporate needs to clean house and begin administering Testing to determine Emotional & Social Intelligence. These types of test allow the company to weed out those whose DNA is not suited for Elderly Care. These tests also tell you what industries your qualified for based on what your genetic DNA testing reveals. I sincerely hope that Corporate in Dallas reads this and does implement a process for weeding out the Turkeys from the Eagles... and that includes you Miss Hotshot. I would be happy to assist there due to such a shortage of qualified Healthcare Executives who know how to run a friendly operation.
The medical care at this community is [Removed]. My mother was at HC resort of Leawood for rehab care and had a completely unresponsive doctor ([Removed]) that did not return phone calls and never once walked into her room during a 20+ day stay. She deteriorated under his care and the care of his incompetent nurse practitioner ([Removed]) and ended up in the hospital for 5 nights. The nurses (a few who are nice) do not have a competent Director to help them problem solve and get ahead of issues. Even after all of this, we never received one call from HC resort asking how my mother was doing. When we arrived at the hospital, we finally felt safe and were so grateful that we never had to return. It saddens me that a place like this is responsible for the care of our loved ones. They need a major overhaul.
I had a loved one stay for short term rehab care. The therapists are excellent but I have to give them a terrible grade due to poor medical care. I was frankly afraid for my family member since no one seemed to know what was going on with her condition and how to improve it. I got a call on a Saturday from my loved one who is immobile and she told me that her head was laying on the metal bar of her medical bed and no one was responding to her call light so I had to rush over.
This place has great physical and occupational therapists but the medical care is horrible. I would never send my loved one back to health care resort of leawood due to a nonexistent doctor who never makes an appearance or returns phone calls, an incompetent nurse practitioner, and nurses that do not have the skills to problem solve and prevent issues from occurring. My loved one's physical condition deteriorated after being here so I would not recommend until they do a major staffing overhaul to bring the medical care on par with the the therapy dept.
I only toured the place. The units have one small, small closet. The refrigerator is really small with no ice maker. And the movie room only has stairs. No ramps. Definitely not a place I would think about.
A very good community to live in.
Brand new community. Very nice amenities. Rooms larger and some with vaulted ceilings. One of our finalist
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To reach a resident at The Healthcare Resort of Leawood call: (913) 249-3600
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.