The Grand of Dublin

This is a review of the “skilled nursing care.” My wife arrived at The Grand on a Friday afternoon, 10 days following back surgery. It took more than a day for them to get all her prescription meds in. There were no physical therapy or wound care nurse services on the weekend. Nursing was understaffed and not well trained. A doctor did visits in the mornings, usually before the facility was open to visitors so family miss these visits unless you get in early. I tried to communicate with staff about my concerns regarding my wife including confusion and weakness. The doctor did not make rounds at all on Monday so I was determined to speak with him on Tuesday. My wife passed away during the night, about three and a half days after arriving at The Grand and more than 40 hours since their doctor last saw her. In my opinion The Grand’s incompetent medical care was responsible for her death. I would never ever recommend this facility to anyone needing skilled nursing care for a loved one.

I would like to take this opportunity to extend my thanks to all the folks that attended to my sister during her stay and eventual death while at The Grand in Dublin, Ohio. My sister was in residence from [date removed] to [date removed]. During her stay she was given the opportunity to receive rehabilitation services by professional personnel who did everything possible to help her gain her strength. In her last few months the nurses and others attended to her needs above and beyond the requirements needed for her care. In the last days of her life extra care was taken to aid her needs. Over all the Grand is an excellent choice to any one that requires or has needs for health issues.

Elderly relative spent 12 days there after a short hospital stay. Nursing staff and therapy staff(cognitive, occupational, physical) were attentive and professional. Social work staff was very helpful. She made progress prior to insurance mandated discharge.

The Good, The Bad and the very much UGLY. I am about to post a very fair review of THE GRAND'S "SKILLED NURSING FACILITY" in Dublin. My wife suffers from Parkinson Disease and as a result of a fall needed a Skilled Nursing Facility to recover in [date removed]. I was given a Medicare. Gov. listing of Skilled Nursing Facilities in [date removed] to select a location. At that point The Grand was very highly rated. I will only discuss one category "Staffing" and it was "Above Average" for me to have selected that location. The current rating for "Staffing" at The Grand published by Medicare.Gov. is "Much Below Average". My wife was there for 7 months until [date removed], when she suffered a seizure and arrived at Riverside Methodist Hospital with a temperature of 102 degrees and PNEUMONIA in both lungs. Most of the Nursing Staff who I have met scheduled for the evening shift are undertrained at best. In seven month, The Grand, can only now be described as an "UNSKILLED NURSING FACILITY".

The Good, The Bad and the very much UGLY. I am about to post a very fair review of THE GRAND'S "SKILLED NURSING FACILITY" in Dublin. My wife suffers from Parkinson Disease and as a result of a fall needed a Skilled Nursing Facility to recover in 2019. I was given a Medicare. Gov. listing of Skilled Nursing Facilities in May 2019 to select a location. At that point The Grand was very highly rated. I will only discuss one category "Staffing" and it was "Above Average" for me to have selected that location. The current rating for "Staffing" at The Grand published by Medicare.Gov. is "Much Below Average". My wife was there for 7 months until [date removed], when she suffered a seizure and arrived at Riverside Methodist Hospital with a temperature of 102 degrees and PNEUMONIA in both lungs. Most of the Nursing Staff who I have met scheduled for the evening shift are undertrained at best. In seven month, The Grand, can only now be described as an "UNSKILLED NURSING FACILITY".

The facility is beautiful and clean. However, they are not competent to provide rehabilitation services. My mother was sent there to have therapy after getting a pacemaker because she was very weak. She told us she was walking and eating. Come to find out she was refusing therapy and barely eating. Not once did any member of the staff - from the doctor, head nurse, floor nurses, pt or social services - let my dad or I know. Only when they threw her out for not complying with therapy did we find out. She ended up back in the hospital for 2 plus weeks then went to another facility for therapy but it was too late. She passed away 4 days ago. I truly believe had The Grand contacted us - my dad went there every day for several hours to visit her - the outcome would have been much different. Please don't entrust your loved ones to this facility.

Family member did not improve and responsive rate was very slow. Was frustrating for us to try to get people to listen and more importantly to care about our requests and reason for being there. The stay did not accomplish what we needed and we disappointed with the level of expertise and compassion there.

Support staff was at times slow to respond to calls but kind and effective when responding. My wife particularly appreciated [name removed]'s assistance in all respects. My wife was there 5 weeks and made satisfactory progress with physical therapy help. Occupational therapy staff was helpful. Very clean and comfortable room but television usage was overly complicated for a healthy adult and impossible for my wife with Parkinson's.

First impression is good. Beautiful place. Oddly presented with fake stores or ice cream shop that is only open a couple of hours a week. When you look at patient care, the facade falls apart. Too few staff, nurses not sufficiently educated or trained in patient care, terrible food. PT seemed the one bright spot. I do NOT recommend this place for any type of treatment. Many of the staff were rude. A couple were really nice but completely ineffective. Social worker on staff was rude and condescending. No one seemed to be concerned about getting my mother better. Take your loved ones elsewhere.

More emphasis was placed on building a pretty facility, though most not used, and not enough attention to caring for patients. My mom, who was there to recover from a serious fall that resulted in a compression fracture, did not get info communicated correctly. I let them know she was seen at Dublin Hospital a few times and that's where her records are. I would share. She was taken to Mt Carmel East and they didn't give her shots to avoid blood clots because Mt Carmel didn't say anything. Mt. Carmel DID give shots. They ASSUMED many things and after two weeks I discovered after getting my mother to the hospital nonresponsive, that she was having a heart attack over two or three days. A staff of RNs, a NP, and LPNS and 24 hour care supposedly and not one of them noticed anything. They frequently said, "I wasn't on duty" and never took responsibility for anything. My mom had a heart attack and died November 2018 at Dublin Hospital. I would NEVER let a loved one go to this place. I was hesitant about her going there but the hospital said I had to transfer her or private pay the hospital bill. I will have to live with this regret and it's hard.

Stay far away! The worst place to send your loved ones trying to get back to independent living. My dad was there for 10 days never was seen by a doctor after falling twice due to no response from night shift staff. He was sent back to hospital after telling them if they didn't call for transport to the hospital I was calling the squad. He ended up back into hospital another week. The physical therapy department was great. But that is it.

Awful. 36 hours after hospital discharge, and 36 hrs at the grand, Mom admitted back to hospital.

Went to the facility for rehab after hip surgery. Facilities clean and well managed. Medical saff and assistants very professional and careing. Rehab staff outstanding. The only miner complaint was meal quality was not consistant. Grandkids loved the faciity.

I waited 8 months to write this review as I wanted time to really get to know The Grand. Last July, we moved my 97 year old mother into assisted living. We are so glad we did! When I fist walked into The Grand, I said to my wife, "I want to live here" now, 8 moths later, I still feel that way. More importantly my mother is so happy and pleased with the choice. The facilities speak for themselves, far exceeding the other senior care facilities we looked at. However, the staff are what really make The Grand a great choice. When the owner, his wife and whole family participate (not just attend) in the Christmas gala, you know that this is just not another corporate property of some big company. The food (dining service) is very good, with lots of options and a staff that are willing to cater to special needs or requests. If you are considering assisted living for a loved one, do give The Grand serious consideration. We are so happy with the staff and how they make that wonderful facility come alive for its residents.

I just left the rehab facilities at The Grand and feel I need to share this with anyone contemplating using The Grand for the same services. Things to be made aware of, 1) IF you enter the Grand on a Friday afternoon your rehab may not begin until Monday or later, they may EVALUATE you over the weekend in Occupational Therapy (OT) and Physical Therapy (PT) and call it rehab but physical and occupational rehab in the real sense did not actually happen until Tuesday after I was admitted on Friday. 2) Make SURE you or your loved one is fully assessed immediately upon entering The Grand by their transitional team. By that I mean sit down with the Trasitional Care Coordinator, The Director of Nursing, and/or the Social worker. I believe after my experience they will really try to make this right and will work hard to not have your loved one fall through the cracks as I did. The number one priority being there was to receive in-patient rehabilitation services for my replaced hip making “staying ahead of my pain” my goal. Make SURE that you or your loved one is immediately placed on a pain medication schedule that ensures that will happen. Do NOT allow anyone to just say, “just tell us when you need it.” You are in no condition two days after major surgery to do that even if you think you are. There needs to be a 4-6 hour regiment that continues 24/7 that ensures that you will be prepared for your pain, treated, and then physically prepared for therapy. It does you OR the therapist zero good when you are receiving your pain meds, as I was, 10 minutes before receiving therapy. Also, while being put in the ICE room to ice down my hip after therapy feels good, I consider that not part of my therapy and would much rather my limited time with my therapist be spent strengthening my hip than me sitting alone icing it. 3) You have a call button for a reason. When you push it...time the response, if it goes beyond 5 minutes for the aide OR the nurse dial 800 (if you can reach the phone) and have them page the nurse to your room. If you STILL have a problem getting someone (like maybe a nurse that does not respond for 1 hour and 24 minutes) either leave the next day as I did OR dial 800 in the morning and ask for The Administratior who I believe absolutely wants/needs to know what is happening in the facility. 4) The food....improved once the director of foods spoke with me and found out that mine was coming stone cold causing my husband to pick up food and bring in several days in a row. 5) If your room does not get swept or trash emptied each day during their housecleaning, call 800 and request it. Then finally, while I was not there for the nursing care as much as I was for the therapeutic care, the nurses are who you see the most frequent while you are there. Beyond your pain level which they do ask, Make SURE that they check your incision EVERY day and may have to rebandage it, and that your vitals are taken a least once every day. For whatever reason I carried a low grade fever the first several days I was there and that needed to be monitored. I WILL say that one of The Grand’s most redeeming features are that many of their nurses are very caring. I am an active 63 year old female that just wanted a head start on therapy and wanted to be close to my daughters’ homes in Dublin. While I, like everyone who has reviewed The Grand found this place to be beautiful and the concept noteworthy. The actual PRACTICES were found well below expectations. What concerns me most is I KNOW that I wasn’t the only one receiving this same care but many older people are hesitant to give a review for various reasons.

I recently returned home from a three month rehab stay at The Grand following two extensive and complicated back surgeries. I have stayed at two other rehab facilities in the past (though not for such an extended time) and consider my entire experience at The Grand to be the best. This is not to say that I did not have good experiences at the other facilities. Absolutely everyone at The Grand is concerned for your needs and comfort. Employees go out of their way to help you even if not in their normal duties ( for instance a kitchen worker passing by my room when the call light was lit, but the nurse and aide helping those in other rooms, and stopping in to see if he/she could help or get someone who could). Nurses and aides constantly perform their duties in a manor to lift your spirits and totally satisfy your needs. The administrators are willing to get personally involved in your convalescence as a matter of course. Even the facility and amenities included are conducive to a small community as opposed to a nursing or rehab operation (the Christmas decorations and holiday programs were "out of sight" providing all with a joyous atmosphere) The therapists are "top notch" and, at least in my case, performed miracles in my eyes as well as my family's. Upon my arrival I questioned if I would ever stand again let alone walk extended distances with a walker as I did upon my departure. My observation was that they were having similar success with all they were helping. A great group of people. In conclusion, I can't imagine a better staff of individuals fully dedicated to the recuperation of resident patients. Should I ever again need the personal attention and professional talents of a rehab facility I would select The Grand in a heartbeat. :-)

I scheduled my tour on line. They had no idea we were coming. They charge extra for many things. Eventually will need memory care. Was not even offered to be shown that area. It is a very pretty new building.

I am writing this review because I strongly feel it The Grands of Dublin has shown a great deal of lack of responsibility and not taking any interest of an issue that occurred while my father was a patient/resident there. On Sunday, [Removed], I picked my father up from room 324 at The Grands and drove him to visit my mother who was a patient at another rehabilitation facility. After the visit, I drove my father back to The Grands. I made sure he was back in his room and noticed his dinner was ready and waiting on his tray/table. On the following day [Removed], I picked my father up for an appointment at The James Cancer hospital. It was then when my father let me know his electronic dentures (talking dentures) were missing. He can’t wear them while eating and has to use his regular dentures. He explained to me that he took the talking dentures out and placed them in his case before eating and laid it on his table. He then fell asleep after eating and when he woke up later, he noticed they were missing. He told his nurse early that morning that they were missing. After returning from his appointment I looked everywhere in his room for the dentures with no luck. The only thing that we strongly feel that happened, is that the dentures with case were removed and thrown away by whoever collected his food tray. The staff available then had searched the laundry and other parts of this facility and no luck. I cannot say enough about how well my father was treated during his stay at The Grands. The staff was always on top of his medication and treatments, taking great care of him and making sure his stay was comfortable and clean. I am writing this because after talking to other staff members, I had no results. On my father’s discharge date, [Removed], I talked to the director about this situation who told me that he would turn this in to corporate. Since then I have left three messages with the director and not yet heard back from him. My first message was on [Removed], and then on [Removed]. I tried calling corporate myself and all the offered prompts do not have any options to leave a voicemail, so I’m guessing you have to get lucky for someone to answer or go in person, which is hard to do while working. These dentures are very important to my father. This is his only way of communicating if he had to call 911 or talk to anyone in an emergency situation. Whatever the outcome of this situation is, I feel my messages should be recognized and returned. Just seems strange that someone is not wanting to take responsibility for this and doing a great job avoiding whatever consequences that could follow. Respectfully [Removed]

the people here are fantastic! The staff is exceptional and whoever hired them is very good. The facility is beautiful. Thank you for taking good care of my mother.