The Bellaire Senior Living

They come off nice and professional at the beginning but once you have a complaint they tell you, if you don't like it you can move your parents. I would not recommend this community to anyone that cares about their loved one. They will be neglected. They do not hire qualified people.

Mom received generally good care at Bellaire the first few years. The Care Team did very well, but in the last year they cut back on staffing and there were several times when we found NObody on the floor for more than 10 minutes, and it was a dementia floor. They were requiring staff to go help on another floor - they are supposed to have 2 people there. Mom had to wait about 20 minutes once when I was there before someone could come and get her off of the toilet and clean her up - ended up helping her myself. Also, some of the staff were very young and new and didn't know how to deal with challenges as well as others. The neighbor across the hall blared her TV at top volume all the time also. We were very unhappy with the building's doctor as he did not diagnose and treat her problem (which was common to people in their 80s) and she ended up in the hospital 7 times in one year until WE figured out what was wrong. He makes a quick visit once a week and he also wrote down a wrong diagnosis for her which then got transferred to the hospital records, saying she had Parkinson's, which she did NOT ever have. The food is "okay". The evening fare, especially, could be improved. Wimpy veggies and iceberg salad were rarely eaten. In the lease, it says there's a $500 cleaning fee, which we found outrageous especially considering they also charged an $850 fee to replace the carpeting in the 3 small rooms. They did not repaint so I cannot imagine how they spent more than 4-5 hours on the cleaning. Also, they could get more estimates for carpet installation - if they were paying for it themselves! Over all, we were happy with it at first, but not so much later. She received better care in the group home we transferred her to.

The Bellaire Senior living community has been the answer to my prayers to find 24 hour care for my mother! It is run extremely well, and the staff all work together and pitch in wherever they are needed. I visited several times, it is a difficult decision , but I was always treated with respect and greeted warmly. That is the feeling I had everyday when I would visit my mother too! It felt like home , my mother felt welcome and my heart felt good to see her so well taken care of. It was a very positive experience, I highly recommend the Bellaire Senior Living Community!