The Auberge at Oak Village

The staff members have been outstanding and the management team is very responsive. Based on our experience we would recommend this community to other families.

Mom likes the staff and they are encouraging. She is still adjusting to living at this community. The food is ok and they do offer a lot of activities. They allow dogs and the community is spotless. I would recommend this community.

The care at this community is wonderful. I like knowing that he is in a clean community. They offer a great variety of good meals. They do offere him to participate in some of the activities. I like the care that he is receiving here. I would recommend other families to this community for the care of a loved one.

My father is doing very well since his move to the Silverado Oak Village. The staff there are incredible and they are taking very good care of him. We have nothing but good things to say about this community.

My dad is doing better than he has in any prior community. The staff are fantastic and they are all great. They have been very great at working with him and they are on top of his medications. They have accommodated him with his personal requests. I am pleased with all they do for him. When no one would take him, the administrator went to see him immediately in the hospital. The next day she went to pick him up, on her day off, and brought him to the community. He is getting the best he could get and I feel he will not need to go elsewhere in the future.

We are very pleased with all the community does for my mother-in-law. We speak highly about the care that is provided. The meals are very good and we have no complaints.

My mother is doing good at the Silverado Oak Village. The staff is nice and they communicate well with the family. The meals are good and the staff is very nice. I can't complain at the moment everything has been wonderful. There are activities offered on site. The community is nice and tidy i have nothing but positive things to say about this place.

Recently, we found ourselves in a position where memory care was required for my mom who has been diagnosed with an advanced stage of Alzheimer's. After looking at two different types of facilities we knew Silverado was the place for her. She was able to transition with her best friend, Baxter, a 70 pound Golden Retriever. All of the staff have been great! They are welcoming and truly compassionate for the care and comfort they provide. The atmosphere couldn't get any closer to home. Mom has the cognitive and emotional support she needs to guide her through this journey. When we visit, we have the privacy of her room or the community feel of the wonderful gathering areas. Thank you Silverado for everything you do.

I think they the staff's attention to the patients is amazing. Everyone's ears and eyes are all over the place and I am impressed by that. The food is wonderful. They have an amazing chef. I cannot say anything bad about them.

Every time we have visited the facility, everyone has just been exceptionally friendly and they seem to really take care and concern over the residents there. Overall I am very happy with the selection.

The nursing staff they have at Silverado Oak Village are very good and sets them apart from most other places like this.

My loved one was here for hospice. The whole pre-admission was kind of a disaster. They lost a few of my loved ones items, such as his clothes. The care services made up for it. The level of care was excellent. The communication with the care givers was good. I would recommend the Silverado Oak Village to anyone. If my loved one needs hospice again, we will bring him to the Silverado Oak Village again.

Very poorly ran facility. The worst turnover rate I have ever seen. Disorganized, poor communication, chronically understaffed. The caregivers aren't even CNAs, and there is only one actual RN who is only there weekdays.

beautiful building, but very poorly run. The worst turnover rate I have ever seen. Poor communication, chronically short-staffed. Caregivers very minimally trained, not even actual CNAs!

I visited this community when I was looking into care options for a loved one. I thought this was a very nice looking place! My loved one was not quite ready for this level of memory care, but Silverado Oak Village will be at the top of my list should her needs progress to that level. The facility itself was clean and well kept, and the staff all seemed very friendly and professional.

The staff is amazing! I came in to visit my family and was offered a sandwich. "Who, me??" i replied?! Even one of the maintenance workers offered me a cup of coffee. I know my parents are being taken care of properly. They and I are very happy to be at Silverado Oak Village.

A wonderful place with much to offer. Fits my mother's needs very well. No longer worry that she wanders and could have been a danger to herself or others. The staff treat her very well. I and my siblings could not be happier.

Things started off very positively with Silverado, however a few recent problems have soured the experience. The facility itself is beautiful, clean, and well kept, and the apartments are very nice looking. They have a lot of great amenities, the food is good, and I love that they have therapy dogs. Recently, however, we've had problems with the administrative and business side of things. It required multiple calls over a long period of time before we finally got the billing and insurance straightened out. A friend of my loved one invited her to go with their family on a trip to the fair, but my loved one was not allowed to go since the Silverado staff could not find my authorization for her to leave, despite me having sent it in multiple times. My loved one has also been struck more than once by another memory care resident, and the facilities response was to tell me that "These things happen", which is not an acceptable response at all.

The first 24 hours was unsettling do to some miss communication with the nurding staff. The problem was rectified promtly but could have done without the worry it created.