The Atrium at Faxon Woods

Reviews

I had my mother live here for 4 months. They make a good sales pitch, but fall very short in delivery. Within two weeks they suggested I hire a private one-on-one for my mother because the staff couldn't care for her. The issue was not my mother (since she lived in two other assisted living facilities with no problems before this) - the issue is lack of properly trained staff to redirect typical dementia behaviors (even though they present themselves as specializing in this). They also sent my mother out to the ER twice - once because a staff member didn't have the skill to redirect her and the second time because she had a UTI because they didn't toilet her enough. This is a recurring problem here - this was confirmed by the medical team that works with the Atrium. The last straw was when I discovered bruises all over my mother and they denied any responsibility and I even caught them in a lie trying to cover themselves - we moved out immediately. My mother is in a much better assisted living facility now and has no issues what so ever. Please don't fall for the sales pitch - this place is terrible. They don't have the trained staff to handle dementia residents and the Resident Care Director is very incompetent.

There has been a high rate of staff turnover since my family member took up residence. It is not the same. Generally, the staff is nice and caring. Unfortunately, most residents are bored in the afternoon/evenings. The staff are not active w/the residents. The food leaves a lot to be desired ~ hot meals are lukewarm; not offered beverages, same thing day in/out; they charge family to eat there....ridiculous $$ for what is served. For the cost of residence, family should be able to eat for free when visiting. I will say that housekeeping is very good~clean, laundry done BUT does not always make it back to the right resident. YOU must be aware-things get lost/stolen...don't keep anything of value in the rooms. It is what it is and serves the purpose needed but very sad. It is not the worst place but for the money could use improvements or cut in cost.

My husband had difficulty getting comfortable with his new situation. He's been there for 4 months now and he is so very much better with the routine. All of the staff worked very hard to make it right for him. They spent hours brainstorming what would work for him and never gave up. Also, the food is awesome and he loves his food!

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