1190 Adams Street, Boston, MA 02124
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For a local A Place for Mom Advisor(877) 345-1716
At first we thought my Mom was happy here then as she needed more assistance Aides began taking advantage and [Removed] her. I witnessed first hand three separate Aides giving my elderly her fallen pills from the floor. When two of the Aides were confronting me and when I reported this to top Administration at the location, I was thanked for pointing this out because there is not a written rule to not give pills off the floor! So they have Aides attend a handwashing in service but they need a written rule for not giving pills off the floor?! Absolutely disgusting! At the end of my Mom's stay she said she felt the Aides did not care. Really sad.
Response from Standish VillageJune 20, 2017
When this incident occurred two years ago, we took immediate steps to retrain our staff in our policies and procedures regarding our medication management service. We do indeed have a written procedure for handling a situation when residents or staff inadvertently drop a pill on the floor. Our medication management service is called SAMM (self administered medication management), which means that our resident care aides hand residents their medications, along with a glass of water, and the residents take their pills themselves. When pills are dropped by an aid or a resident, residents then have the option to be given new medications. I am disturbed and sorry that your Mom felt that any member of our staff was uncaring. This is what causes me the most angst about your review. We try very hard to hire only the best - people who have compassion for the elderly and treat them with dignity and respect at all times. We provide continuous training for our staff in every department at our communities to make sure they are upholding our Right Values which puts Resident Quality of Life as our number one priority. I would hate to think that any resident in any community would not feel completely supported, appreciated and valued. I will personally revisit this with the staff who took care of your Mom two years ago. Please feel free to contact me directly if you wish to discuss this privately. -Robert Larkin, President, Senior Living Residences [removed]
We have had some kind caregivers for our family member over the last few years. The current director [Removed] is very difficult to work with. We have found her to be rigid and at times unprofessional. She has made a very difficult situation so much more stressful and overwhelming. Not a good fit for us.
Response from Standish VillageJune 20, 2017
Thank you for taking the time to review our community. I appreciate that you mentioned the kind caregivers you have encountered at Standish Village. The wellness team at Standish Village from our Resident Care Director to the wellness nurses and our wonderful group of resident care associates try their best to provide great care and supportive services to residents. We aren’t perfect, but that’s what we strive for. I am, however, so sorry that you have not had the same experience working with the community's director. Please feel free to contact me directly if you wish to discuss this privately. My door is always open to residents and their families. -Robert Larkin, President, Senior Living Residences [removed]
Nice, but frequent change in managementReviewed on SeniorAdvisor.com
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