Atria Marina Place

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We went with this facility because of the price as well as the location. We do live out of town, but I have seen that they have a beautiful courtyard in the pictures online, they have places where they can BBQ for things like the 4th of July. She does not need a lot of care but the staff do come and get her to take her to the meals and the activities. She really enjoys the meals here, they are chef prepared. [name removed] was extremely helpful to get the ball rolling for us. I would recommend to others who are looking.

It would be an excellent choice for most people, provided that you would like the setting. It's in a sea-side community that's kind of isolated, even though it's close to town. The accommodations, the rooms, are unbelievably good. It's spacious, bright, modern, well-equipped, and well-designed. I've never seen anything like it. That's it's big selling point for me. The staff is extremely helpful and friendly, and very competent. They're just somewhat understaffed. For example, sometimes we wait 30 minutes for meals to be served, and the maintenance person doubles in the kitchen sometimes. Nothing huge. For the most part, they're very capable and very helpful. I find the food to be excellent quality, just lacking in variety sometimes.

We chose Atria Marina Place because I looked online and it got good reviews and it was in a familiar location. We were able to go inside due to the care he needed, but they were also good with communication. I do think they need more help and evaluate the visitors because a lot of times you have to wait. Overall, I would recommend them to others families looking.

Coming from a healthcare background myself I know what I want for my own loved one in terms of quality of care. Atria Marina Place does not disappoint. The staff literally treats the residents like their own family. The residents on the memory care side are well taken care of physically and emotionally. It has been so hard not visiting during this difficult COVID time to not expose her but I know my NANA is in the best hands! The staff helps us stay connected. I highly recommend this facility.

My mom lived at Atria Marina Place for several years. She enjoyed her life there. When she lived at home she isolated herself and had very little stimulation. We also worried about her diet. The meals she prepared were anything but healthy. When we moved her to Marina she thrived. She became involved in the activities and made many friends. She also enjoyed the food and actually gained weight. I highly recommend Marina Place!

My elderly parents have lived together at Atria Marina Place for three years in a one bedroom unit. The frontline staff are the best. They truly care about the residents and work to keep them safe and engaged. My parents are always treated with respect. There was a lot of leadership turnover in our first year and half; at times it was disconcerting. [name removed] , Executive Director arrived a year and a half ago. She has pulled together a strong leadership team building on some of the stars on staff and recruiting outside talent for vacancies. [name removed] is committed to running a top notch facility. She is approachable and responsive to concerns. No place is perfect but she is striving for it. During this winter's Covid lockdown, [name removed] communicated with families regularly. The priorities were to keep residents and staff safe. They did and continue to do a GREAT job on this front. The building could use some updating, but the staff are my priority. My greatest concern is the cost. Last year's annual increase was more than 10% which was difficult to accept and concerning for the long-term.

Putting our mother into Life Guidance/memory care was one the hardest decisions we have ever made. It is hard enough to to watch your family member suffer from such a debilitating disease thankfully the staff and members of the Atria community puts us at ease. [name removed] specifically have gone above and beyond to make sure they are doing all they can to make our mother comfortable. It is a tall order to make my mother happy where she is so confused because of this awful disease but the staff is constantly trying to find new ways to entertain her.

My grandfather's room seemed nice enough, but when we went to move in some of his belongings a patient was in there unattended and we had to alert the staff. That initial interaction gave us some concern about the quality of care they provided, but we persisted. This was a mistake. They could not provide adequate care for my grandfather with Alzheimer's. After 3 days of telling us, he was adjusting well they sent him in an ambulance to a hospital without notifying any family members. When they did notify us that he was sent to a hospital, they sent us to the wrong one. While we were trying to locate his whereabouts and contacting Atria they seemed unconcerned and disinterested in helping us. I hope no family has to go through the experience we went through dealing with this company. My recommendation is to look elsewhere for assisted living services.

My parents are every happy at Atria! They have made friends, are treated with respect and have more of a social life than they ever had at home! There is something for everyone. The food is good and they go out of their way to accommodate requests.

Atria at Marina Place is absolutely the best choice in a senior care community for my parents. The staff....... administration, reception, medical support team, housekeeping, dining service, maintenance...... go above and beyond to care for them. They make themselves visible and available at all times. They each make my parents feel supported and cared for. The daily activities and entertainment are top notch. The building is gorgeous, clean, bright, cheery and beautifully decorated. It is located in scenic Marina Bay. They just truly helps me sleep at night knowing that my parents are so well cared for. From my heart, thank you.

I have recently been staying at this community for a short respite stay and I have no complaints of how things are going. I have been improving each day from my surgery and am looking to return home shortly. I thought the staff have done a great job with meeting my needs and making sure I am comfortable. They do have a great activity program and i have had no problems with the meals they have been serving me three times a day.

It is a bright, friendly and active place for someone who needs assistance.

A month ago my mom became a resident of Atria Marina Place. Since then the staff have been fantastic and very helpful in any way. She loves the meal that are very good and tasty. Down the board everything is great here. The manager is not new and experienced and that is what I like to know. The residents and atmosphere match my mom's personality and the community was the best fit.

This is a great community. The staff was very friendly. We were looking for more care services offered in-house. The meals appeared to be the good variety. They offer a lot of great activities to all the residents who are able to participate. The community is very clean and maintained. We like the tour and would recommend other families to see this community for the care of a loved one.

A family member recently signed a residency agreement with Atria. It is a safe, clean, and friendly community. It is very pricey when compared to other A.L. facilities with similar features. This is primarily due to the fact that they price care levels separate from rent pricing and don't hold themselves accountable for demonstrating the hours of care provided / for the level of fees charged. In this pricing model, residents inevitably overpay based on the assistance "level" your loved one requires. This is a very arbitrary calculation and pricing method. The level and cost is dependent on the activities the resident needs assistance with, regardless of the effort expended by the aides. For this reason, we will likely look at alternate facilities this upcoming year.

My tour of this community was a nice one. The community looked nice and clean. The staff was pretty kind and friendly. It is pretty nice community. budget was an important factor, and their prices were expensive. Overall it is a good community, and my tour went well.

My sister is happy with her new community. She is absolutely loves the food which is excellent! Everything in the facility is very nice and very clean, I have no complaints. The staff have been very helpful and excellent always.

My brother is doing well since moving into Atria Marina Place. I have not had a lot of interaction with the staff but my brother seems to like them. There is a good variety of food and it tastes good. The community is clean and well maintained. He does participate in many different activities. I would recommend this community to family and friends.

We have loved our experience at Atria at Marina Place - and my mother absolutely loves it. She is using the respite furniture until her furniture is delivered - and it has worked out well.

If you need help, it's not very good. My Mother went in there needing mental assistance and they did not do what they said they were going to do. They would never remind her to put her hearing aids in and her dentures and I would go there and she would be trying to eat without her dentures. They never reminded her to do the things she needed to do. They did not do what they were supposed to do. I would go there and her hair was not even combed. They did move her to the dementia side and I feel that she is getting more individualized care there. I feel like they promised us the sun, the moon and the stars and then did not deliver.