TerraBella Northridge

This community looked very good just at the end it came down to the one that we felt was located in the best place and that the care and providers that were offered fit our loved ones needs. The tour was good.

The staff went above and beyond to get our loved one moved in with being on a tight budget. They were very willing to work with us and go that extra mile. Location wise the community is very close, and right away we noticed how clean it has and how clean it smelled. The community itself is aesthetically pleasing to look at. Even though they are experiencing high turnover rates the people there are very nice.

I would recommend to check this facility out. It is very clean, they are very helpful and very attentive with my loved one. They do activities but as of now they are cut off due to covid. We are happy with this community.

The community is welcoming to family and it is a caring environment. They are very safety conscience. Anytime there is a question or concern the community is willing to talk about it and help come to a conclusion for everyone involved. My loved one doesn't like the taste of food; however, there are snacks available for the residents. The people that serve the food are so nice, according to my loved one.

We chose Elmcroft of Northridge because they met our budgetary needs in our timeline and they seemed to be on top of things. Once we got in here they were not all that they said that they were. We have asked for things to be done and they are not done and some items have been misplaced. Communication is also difficult and it is hard to talk to anyone on the phone. I would also like visitation to be increased from 1 day a week. I do think these are things that they could improve on at the facility.

Make sure you do your research on the community's covid guidelines. They are very restrictive. Communication is good with the staff but the director is not good at communication.

Nice and clean place. Friendly staff. Good activities board and food menu

It was the absolutely worst experience ever, I would not send my worst enemy there I would never want a family to experience what our family went through, and what our loved one endured during the time he was there.

We chose Elmcroft at the time because of the convenience for our loved one. We did have some troubles setting up phone calls as it was hard to get a hold of the staff, but I do know based on the circumstances that they were overwhelmed.

Elmcroft Of Northridge has a good value, and is a very secure community. It is not huge, and there is a good amount of staff members per resident from what we have seen. It is in a quiet location which is nice, and it is reasonably clean. It also looks very welcoming.

The communication process at the community is difficult. The phone system in particular doesn't work very well and makes it hard to reach the staff by phone. The staff seems to take extra care to be nice to the residents to make them feel good. The care my loved one is receiving is good, however the are not very communicative about what that care is exactly. When he moved in, we expected to receive regular feedback about his care, however, that has yet to happen. The activities director is delightful and seems to enjoy doing what she's doing, which reflects positively on the activities provided. Compared to other communities, Elmcroft of Northridge is definitely a good value. During the Covid-19 pandemic, Elmcroft has been particularly good about ensuring the residents are protected. They have been taking precautions as they should and the residents feel safe.

Elmcroft has really become home to my mother. She loves it there and I feel like she's safe there. Every single person I've met has been wonderful to my mother and to me. I'm so grateful for the staff there from the Director to the CNAs to the custodians. They really take care of her at if she's their mom. There is no better feeling than to know your mom is safe. I'm very happy with our decision to go with Elmcroft!!!

If you want to send the last days, hours, and minutes with your loved one be sure NOT to have them at Elmcroft. From personal experience, I can tell you there is a no spending the night policy at this facility which is a choice (dictated by the executive director). I called the state to verify Your relative may be unconscious in hospice care and you the health power of attorney and you will be told you can not stay. In fact, the director will not meet with you but will pass you off to another staff member. She puts on a great show for inspection and renting units. Drop by sometime for a surprise visit. This is only the beginning of the lack of communication and fine print no one tells you. Beware! FYI All the wonderful staff reviews were “encouraged” by getting a name put in for a big screen TV drawing.

My mother has been in this facility for 4 months and I can't say enough good things about the staff and the way they treat my mother. If I could give them 10 stars I would. Mom has specials needs and is a bit of a firecracker but that never deters them from making sure she is comfortable and has all her needs met. I show up quite a bit ( Breakfast / Lunch and Dinner ) I try to mix it up just to see what's really going on. They keep them busy everyday. Church sing along / Art classes / Bingo / Nails Panted / Physical Therapy. You name it. We are the lucky ones as we know mom is in great hands. The Facilities Director [name removed] is amazing and runs a tight ship. You really can't ask for more. All the staff really care about what is happening around them at all times. They all go above and beyond from the minute you walk in and are greeted by [name removed] all the way to the activity's leader [name removed]/ LPN [name removed]/ [name removed]/ [name removed]/ [name removed]/ [name removed]. There are 3 that I just want to mention that no matter what just absolutely make it happen no matter the situation with mom. [names removed]. I can't tell you how amazing they are all are but these 3 stars shine bright and I want to say thank you from the bottom of my heart. God bless all of them for the effort they put in daily. If your thinking of putting your mom or dad here you can't go wrong. This is the place you can trust with your family. We visited as a family over 25 places and I can't tell you how lucky we are to have mom here. Blessings, [name removed]

My mother has been in this facility for 4 months and I can't say enough good things about the staff and the way they treat my mother. If I could give them 10 stars I would. Mom has specials needs and is a bit of a firecracker but that never deters them from making sure she is comfortable and has all her needs met. I show up quite a bit ( Breakfast / Lunch and Dinner ) I try to mix it up just to see what's really going on. They keep them busy everyday. Church sing along / Art classes / Bingo / Nails Panted / Physical Therapy. You name it. We are the lucky ones as we know mom is in great hands. The Facilities Director [Name removed] is amazing and runs a tight ship. You really can't ask for more. All the staff really care about what is happening around them at all times. They all go above and beyond from the minute you walk in and are greeted by [Name removed] all the way to the activity's leader [Name removed]/ LPN [Name removed]/ [Name removed]/ [Name removed]/ [Name removed]/ [Name removed]. There are 3 that I just want to mention that no matter what just absolutely make it happen no matter the situation with mom. [Name removed][Name removed]and [Name removed] and [Name removed]. I can't tell you how amazing they are all are but these 3 stars shine bright and I want to say thank you from the bottom of my heart. God bless all of them for the effort they put in daily. If your thinking of putting your mom or dad here you can't go wrong. This is the place you can trust with your family. We visited as a family over 25 places and I can't tell you how lucky we are to have mom here. Blessings, [Name removed]

The place is nasty and need to be torn down Run bugs and roaches everywhere. Not happy

Worst place ever. Too many roaches and bed bugs. Never have I ever seen so many roaches. This is a nightmare from [removed] only not elm Street but elmcroft. Service is horrible. They barely bath the residents here I know because when they came in they thought I was sleep and I watch them just put clothes on my roomate. They didn't even run water.management being friendly. Now thats a joke. They are only nice to us when state is in the building or head quarters come. Rooms are small. Employees are not treated fair. The worst turn over rate. Always a new face. I listened to the workers talk how they are often force to work so much because they are always short and underpaid. run while you can. They will sell u a car with no tires. I paid all this money and only to in the end find somewhere else to stay. The food is terrible. They say we have choices but I didn't see how. They want your money. Please run run run stay away. The place is nasty and need to be torn down

I am very pleased with the care my Dad is getting. The staff are very caring and they treat their residents like they are their own family member. Anytime I walk in to visit I'm greeted by everyone which makes me feel like a friend instead of just a family member. Once per month they invite family for a themed dinner, which has been a lot of fun. The food is excellant and the residents get a 3 course meal of their choice daily. I am very pleased and recommend Elmcroft to anyone who may be undecided if this is the right decision for their loved ones.

My Experience with Elmcroft is wonderful. They are professional and caring not just for the guests but for us as the family. I found that the Memory Unit is staffed with people that have been there a long time and really care about their guests. They treat them with respect and understanding. We have chosen the best place. Thank you!!!!

By far the fav of the 3 toured so far. [name removed] was personable not only with me but with staff and every resident she came across. Sounds like a perfect fit for Dad in this family like setting but pricing may be too high.