We picked this community, because they have caring people there! Directors were very personable and easy to get a hold of. I would recommend to other families.... Read more
TerraBella Northridge is ideally nestled in the heart of North Raleigh, Carolina, a booming city offering urban excitement with classic Southern charm. The conveniences of the capital city are just a few miles away, as are world-class art centers, local dining, shopping, and picturesque parks. Known for its universities, Raleigh is home to a number of technology and scholarly institutions, as well as the Carolina Hurricanes hockey team.
Residents at TerraBella Northridge can decide how they’d like to spend their time, whether that’s dining in the restaurant-style dining room, swimming laps in the on-site pool, relaxing in the beauty salon and barber shop, or enjoying their favorite novel in the fully stocked library. The community also enjoys taking residents on off-site excursions to explore all that Raleigh has to offer.
TerraBella Northridge offers assisted living and memory care with accommodations for those who require assistance with daily living activities such as bathing and grooming. It is staffed 24 hours a day with trained healthcare personnel and offers as much or as little care as a resident may want or need. They also have a licensed health care director on call every hour of the day.
To explore the licensing information and...
Read More
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Review Score
72 reviewsOut of 10
5 star
34%
4 star
42%
3 star
13%
2 star
3%
1 star
10%
A Place for Mom has scored TerraBella Northridge with 8.4 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, TerraBella Northridge has 72 reviews with an average "overall experience" of 3.8 out of 5.
4.0
4.0
3.5
3.8
3.8
3.7
3.8
We picked this community, because they have caring people there! Directors were very personable and easy to get a hold of. I would recommend to other families.
4
4
4
4
4
4
4
Was very disappointed with the communication from the administration. Our loved one was pushed by another resident and fell. Care staff notified me. Results were she went to Wake Med. I called wake for a day and 1/2 and they did not have a patient by that name. Finally found her at Rex through process of elimination. Never did admin reach out. I went to talk with them in lesson to express my concerns and I was told when they leave on an ambulance they have no way of knowing where they are going. Director was very flippant and called another member of staff to witness my conversation. Two weeks later she fell, broke a rib and wrist and was sent to Duke Raleigh. I was there before her paperwork was processed. Here is a dementia expected to answer admission and doctor questions. When I filled out the paper work and went back the doctor came back to talk to me. Grateful for that or I would not have known what had been done. She passed away 3 weeks later. The rescue squad called me and said she was unresponsive and that after working on her for 20 minutes...I stopped them and told them mama had a DNR. They said omg we did not know this. No one told the nursing staff and no one told the rescue. There should be a note over their bed to this affect. She passed away on [date removed] a.m. around 3:00. Funeral was on [date removed].I went to clean out her room on [date removed]. No one from there ever called me to tell me she had passed, offer condolences or make contact with me at all. I went to clean out her things. She had several unopened packs of depends, (7-8) Boost (6-4 packs) that I had purchased and taken there ( they said they were having supply issues), her shower chair, towels (new), a recliner with the lift (not hers anyway). I do however highly recommend "A Place for Mom". Your service is invaluable, follow up was great and I loved [name removed]. Thank yall for everything and for all your help.
4
5
No data collected
4
4
5
No data collected
Response from TerraBella Northridge
July 28, 2023Thank you for taking the time to provide feedback about your experience at TerraBella Northridge. We are sorry to hear that you experienced issues with communication and would value the opportunity to speak to you directly to learn more. Please reach out to us at 919.848.4906. Thanks and have a great day.
The activities director goes out of her way to make sure that the residents actually have something to look forward to. They have a pendant system for the call bell which was a big improvement for my mother-in-law from the previous assisted living facility. The facility keeps the door locked at all times so someone has to let you in and let you out when visiting. There is no services offered for manicures . The system for hairdresser is not organized. They did do a recent renovation so definitely makes the interior brighter. The surrounding neighborhood is very nice as well as the grounds. CNA's and Med Techs are average nothing to write home about. Eventus is who they contract out for primary care which is the same as the prior AL and we are not a fan. Eventus employees Inexperienced providers who are over worked.
4
3
3
3
4
3
3
Terrabella Northridge is a good place overall as long as you stay on top of things. You need to stay on top of almost everything, especially hygiene.
4
4
4
4
4
4
4
The only real criticism we had was that at Terra Bella we did not care for how the memory unit was completely separate from the rest of the facility. We were not sure where our Mom was going to be placed and we would have had strong reservations if she were going to be placed in the memory unit there. They spent time with us, answered all our questions and again seemed lovely. Their facilities just weren't the best fit for us.
We toured TerraBella Northridge and it was a great place! However, they were doing a lot of repairs due to a water main break at the time we toured and I knew that my loved one would not be happy there with all the construction work and noise. Under normal circumstances, I think this would be a great place to stay!
TerraBella Northridge have done a wonderful job with my loved one. I don't have any notes really. The staff communication has been great with the family. There are three meals a day, and the residents get a choice and follow my loved one's dietary restrictions/needs.
5
5
5
5
4
5
No data collected
TerraBella was depressing. The lady giving the tour was great & really seemed to love her job. It just seemed like an old nursing home. The rating is a 2 only because the community was bad, the person giving the tour was a 5.
I toured this facility and it was ok. The staff was nice and cost was reasonable. But it definitely had that nursing home feel.
Very nice open floor plan well lit, nice clean and warm friendly staff.
TerraBella doesn’t have a welcoming spirit. The ED is always in her office. During the tour she never came out to introduce herself. The staff in AL wasn’t very pleasant. I did hear a CNA talking to a resident as if she were a child. The memory care is so depressing and sad. Residents wondering around and their clothes are dirty. One staff member walking around with her pants sagging down. No one (staff wise) look very happy. I wanted to speak with the director of nursing. After my tour she was sitting in her car smoking. This is not a very pleasant atmosphere for my dad.
1
No data collected
No data collected
1
No data collected
No data collected
1
Response from TerraBella Northridge
September 2, 2022Hi Anonymous. We’re sorry to hear that you had a negative experience with TerraBella Northridge. We take great pride in the quality of care we provide in our assisted living and memory care program and work diligently to train team members to ensure we are providing top quality, person-centered care---we’ve even earned the designation of a top memory care community through US News & World Report! We would appreciate the opportunity to get more information about your experience when you toured and ask if you have any additional insights you can provide, that you please reach out to our Executive Director at stabor@terrabellanorthridge.com. Have a great day!
The registration process (applying, move in, etc.) were all great- amazing help and friendliness. I think it's important to note that when he passed away I was very disappointed with how things were handled in certain aspects. But I couldn't say enough good things about the beginning experience.
5
4
4
5
5
4
5
I would just say they are not compassionate and they had my mom in the wrong level of care. She has dementia and they said she didn't. They had placed her in the hospital. The director of nursing and the director of the facility has their staff working for all of them in fear of them. The whole thing is very poorly managed and executed. They ordered so much medication that we are overflowing with it and have no clue what to do with all of it. They lost many of her personal belongings including her mouth guard. Just overall was a bad experience, do not select a facility based off just looks and amenities it is about the care and compassion of the community and staff that matters most.
3
1
2
1
1
1
1
This was a good community. My loved one wanted to be closer to their hometown in another state.
The TerraBella Northridge facility was a bit older than others we looked at. And I didn't like that their memory care unit was on the second floor, so it felt more enclosed with less space for my loved one to walk around.
I moved my loved one in on the [date removed] and brought him home last [date removed]. The service we received from [name removed], who was in charge of his particular floor, was wonderful. She always addressed my concerns. [Name removed] was his primary caregiver, he loved her and she was great too. She went on vacation and he misbehaved while she was gone, that tells you how much he liked her. There was a med tech who was great too. She would send me notifications in advance before his medication ran out, so that I could make sure there was no lapse in between. TerraBella’s biggest problem for us was hygiene. Bathing, shaving, brushing his teeth, etc. His skin those 2 months was to the point where it was peeling off due to lack of bathing. I provided Dove lotion and Aquaphor to prevent that, but it was still like dandruff. I brought home almost a full container of those products, only maybe 1/4 of it had been used in 2 months. His toothbrush was always like-new and had not been moved from where I put it the last time I visited. I know he didn't want someone else to bathe him, but they should be able to handle a situation like that. That really concerned me. He also had a lesion on his backside and that got treated only after I made a big deal about it. There was a doctor making house calls and he let me know that the zinc ointment treatment was ordered March 10th but it took 10 days to actually be applied. I find it “convenient” that it was applied the same day I visited. Worst of all, he left the community with Covid. Since last Friday we've both been quarantined and trying to get him well. Fortunately his oxygen levels are good and so is his temperature, but nevertheless he came home with it. They were allowing him to go to the dining room to eat even though he'd been exposed. The day I took him out (last Friday) I had to wait for him to leave the dining room and I don't think that's proper protocol. They were well aware he'd been exposed, as they called and told me on [date removed] and said he had tested positive. I visited on the [date removed] , a couple days later, and saw several notes on other residents' doors informing them they had tested positive as well. There was also a note telling visitors at the front door that there had been a Covid outbreak, yet they were still allowing visitors. I told one of the staff members that he had a bad cough well before the positive result, but never got notification that it was looked into. It wasn't until I pressed the issue and after he tested positive, that they had checked on him. He was evaluated on the [date removed], a day before he left. The only indication of Covid he has is a bad dry cough. No temperature, no difficulties breathing or eating. Just the cough. He was also prescribed medication for the cough that I have paperwork on, but they did not send him home with the medication. I’m unaware of if he actually received it, how to administer it and what exactly it is or is used for - this is an issue for me. If they prescribed it to him and possibly gave it to him there, why not send him home with it? I know they are understaffed and I greatly appreciate what the caregivers do for him. I may have made a mistake taking him out, but I don't think that he was getting the proper care he needed. In my opinion, he was put in memory care, when he should've been in assisted living. I say this because he was not in the same state of the people on his floor. He’s alert, he did great in physical therapy, he's able to hold a conversation. He has Parkinson's and that's one of the reasons I put him there. He doesn’t have tremors, but needs help walking. He is incontinent; there were several times I did his laundry and noticed that the padding was so saturated with urine, it was yellow. I don't want to complain, but I think people should know about this before placing their loved ones here. Prior to TerraBella, he was in a different community that was way worse than this experience. If they had more staff, they'd probably be able to do a bit better. His primary caregiver, [name removed], was responsible for about 10 residents at one time. I'm sure they were all doing the best they can. [Name removed] and others seemed to really care, whereas some of the other staff seemed to be mentally removed at times and unwilling to help.
4
4
5
3
No data collected
4
4
We really like the TerraBella Community, we have recommended it to families and we will continue to recommend families.
5
5
No data collected
4
No data collected
5
4.5
We had a very good tour experience with Terrabella Northridge. The only downfall was the atmosphere was kind of dark and we were looking for something bright and cheery.
This community looked very good just at the end it came down to the one that we felt was located in the best place and that the care and providers that were offered fit our loved ones needs. The tour was good.
The staff went above and beyond to get our loved one moved in with being on a tight budget. They were very willing to work with us and go that extra mile. Location wise the community is very close, and right away we noticed how clean it has and how clean it smelled. The community itself is aesthetically pleasing to look at. Even though they are experiencing high turnover rates the people there are very nice.
5
5
4.5
3.5
No data collected
5
4
See what the neighborhood has to offer and what’s nearby:
TerraBella Northridge offers Studio. Learn more.
A Place for Mom has scored TerraBella Northridge 8.4 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (919) 848-4906 to reach a resident at TerraBella Northridge.
To reach a resident at TerraBella Northridge call: (919) 848-4906
Studio, 2bd, Semi-Private
In elegant, residential environments, we deliver the finest in senior care, and are recognized internationally for both quality and innovation. Guided by our Principles of Service, Sunrise affords families peace-of-mind by providing today's seniors with a range of personalized assisted living...
Studio, 1bd, Semi-Private
Studio, 1bd, Semi-Private
Studio, 1bd, 2bd, Semi-Private
You want to keep living your best life, and our community in the quaint college town of Wake Forest, North Carolina can help you do just that. Our beautifully landscaped campus is located near shopping, restaurants, and physicians’ offices, and we offer assisted living and memory care for our...
Studio, 1bd, Semi-Private
Studio, 1bd, Semi-Private
Located conveniently inside the beltline, Morningside of Raleigh is warm and inviting, home-like and comfortable, with a commitment to meeting the wants, needs and wishes of all who walk through our doors. Whether you are looking for retirement living or memory care, discover our experienced and...
Studio, 1bd, Semi-Private
Experience the Southern charm of Cadence North Raleigh. Ideally situated between North and Midtown Raleigh, Cadence North Raleigh offers easy access to great shopping, medical care and local culture. With beautiful grounds and outdoor spaces, this serene setting is an ideal spot for retirement...
Studio, 1bd, Semi-Private
Brighton Gardens provides assisted living in an apartment-style setting that offers the simple pleasures - nutritious food, comfortable surroundings, and the support of a warm, caring and competent staff. A separate Special Care Center for residents with Alzheimer's or other memory related...
Studio, 1bd, 2bd, Semi-Private
In elegant, residential environments, we deliver the finest in senior care, and are recognized internationally for both quality and innovation. Guided by our Principles of Service, Sunrise affords families peace-of-mind by providing today's seniors with a range of personalized assisted living...
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.